Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Inadequate food, beverage selection, and lack of air conditioning on flights.
Business reply on Google
Thank you for taking the time to share your experience. We're sorry to hear we fell short of your expectations, from the lounge offerings and onboard refreshments to the cabin temperature on your Las Vegas–Burbank flight. Your feedback is invaluable, and we'll be sure to share it with the appropriate Teams as we continue working to improve the JSX experience. With questions or further concerns regarding your flight experience, please contact our Customer Care team by calling +1 800 435 9579 (Opt 2) or email [email protected]. They are available Monday through Friday from 9 am to 7 pm CTS. We appreciate you giving us a try and hope we'll have the opportunity to provide you with a better journey in the future. -Jaylon
Staff member exhibited discriminatory behavior and harassment toward passengers.
Poor amenities and significant flight delays caused passenger dissatisfaction.
JSX refused to refund cancellation fees after flight changes
Airline damaged passenger luggage and provided inadequate compensation
Business reply on Google
I’m very sorry to hear about your bag and the way this was handled. That’s not the experience we want for our customers. Please reach out to our Customer Support team by calling 1 (800) 435-9579, option 1, so we can review this further and work toward a resolution. -Faith
Inattentive flight staff and a malfunctioning bathroom door.
frequent and significant flight delays
Excessive parking fees and misleading flight delay notifications.
Staff aggressively confronted customer over parking and threatened to cancel flight.
Employee named Mendoza provided poor customer service.
Staff member provided false information regarding flight status
Baggage handlers damaged luggage and the flight was delayed four hours.
Frequent flight delays and lack of organizational efficiency
Scheduled flights from Odessa to Dallas and Houston were not available.
Business reply on Google
We sincerely apologize for any inconvenience this may have caused. Unfortunately, our Dallas to Odessa and Houston to Odessa flights have been postponed until further notice due to operational needs. Rest assured that we plan to introduce this route at a later time throughout the year. We appreciate your understanding and look forward to serving you when the route becomes available. ~Eduardo
airline damaged luggage and failed to respond to follow-up inquiries
valet staff absent when returning to retrieve vehicle keys
Business reply on Google
Hello Shawn, we're sorry to hear about your experience. Our valet team is available on-site during operational hours. If you'd like to discuss this matter further, please don't hesitate to call us. You can reach our Care team at 1-800-435-9579, Monday through Friday, from 9 AM to 5:30 PM CST.
Seat assignment changed without refund and poor quality of onboard amenities.
airline refused full refund after cancelling and rescheduling flight