JSX
✈️ Airlines · 2 locations
Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
Staff refused boarding to passenger arriving fifteen minutes before flight departure.
Business reply on Google
I sincerely apologize for your daughter's experience and understand how disappointing that must have been. We never want anyone to leave feeling unheard or poorly treated, as that isn't the level of experience we strive to provide. I appreciate you sharing your feedback, and I'll be sure to pass it along to my Leadership and other appropriate departments for awareness, investigation, and proper coaching on standard customer service practices. We hope to have you and your daughter on board with us again soon to make up for your past flight experience. -Jaylon
Inadequate food, beverage selection, and lack of air conditioning on flights.
Business reply on Google
Thank you for taking the time to share your experience. We're sorry to hear we fell short of your expectations, from the lounge offerings and onboard refreshments to the cabin temperature on your Las Vegas–Burbank flight. Your feedback is invaluable, and we'll be sure to share it with the appropriate Teams as we continue working to improve the JSX experience. With questions or further concerns regarding your flight experience, please contact our Customer Care team by calling +1 800 435 9579 (Opt 2) or email [email protected]. They are available Monday through Friday from 9 am to 7 pm CTS. We appreciate you giving us a try and hope we'll have the opportunity to provide you with a better journey in the future. -Jaylon
Staff member exhibited discriminatory behavior and harassment toward passengers.
Poor amenities and significant flight delays caused passenger dissatisfaction.
Business was closed during posted operating hours
JSX refused to refund cancellation fees after flight changes
Airline damaged passenger luggage and provided inadequate compensation
Business reply on Google
I’m very sorry to hear about your bag and the way this was handled. That’s not the experience we want for our customers. Please reach out to our Customer Support team by calling 1 (800) 435-9579, option 1, so we can review this further and work toward a resolution. -Faith
Staff absence caused passengers to miss their scheduled flight
Business reply on Google
We’re truly sorry for the check-in experience you described and the impact it had on your travel. Please email our Customer Care team at [email protected] so we can look into what happened and address it with our team. If you have further questions or concerns regarding your recent check-in experience, you can address them with our Customer Care team at the email address above, or call +1 800 435 9579 (Opt 2). They are available Monday through Friday from 9 am to 5:30 pm CTS. -Jaylon
Inattentive flight staff and a malfunctioning bathroom door.
frequent and significant flight delays
Excessive parking fees and misleading flight delay notifications.
Staff aggressively confronted customer over parking and threatened to cancel flight.
Employee named Mendoza provided poor customer service.
Staff member provided false information regarding flight status
Remote terminal location causes significant ground transportation delays
Business reply on Google
Thank you for sharing your feedback with us, Andrew. We're glad to hear that you enjoyed your in-flight experience with us. We understand your concerns about the time it took to arrange a rideshare from our terminal. We recommend our partners at Alto for scheduling rideshares in advance, which can help streamline your travel experience. We hope you'll consider giving us another try in the future, and we'll do our best to ensure a smoother experience for you. If you have any further questions or feedback, please don't hesitate to reach out. -Eduardo
Baggage handlers damaged luggage and the flight was delayed four hours.
Frequent flight delays and unhelpful, inattentive staff.
Customer charged twice for flight after emergency rescheduling despite staff assurances.
Frequent flight delays and lack of organizational efficiency
Scheduled flights from Odessa to Dallas and Houston were not available.
Business reply on Google
We sincerely apologize for any inconvenience this may have caused. Unfortunately, our Dallas to Odessa and Houston to Odessa flights have been postponed until further notice due to operational needs. Rest assured that we plan to introduce this route at a later time throughout the year. We appreciate your understanding and look forward to serving you when the route becomes available. ~Eduardo