Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
Staff refused boarding to passenger arriving fifteen minutes before flight departure.
Business reply on Google
I sincerely apologize for your daughter's experience and understand how disappointing that must have been. We never want anyone to leave feeling unheard or poorly treated, as that isn't the level of experience we strive to provide. I appreciate you sharing your feedback, and I'll be sure to pass it along to my Leadership and other appropriate departments for awareness, investigation, and proper coaching on standard customer service practices. We hope to have you and your daughter on board with us again soon to make up for your past flight experience. -Jaylon
Business was closed during posted operating hours
Staff absence caused passengers to miss their scheduled flight
Business reply on Google
We’re truly sorry for the check-in experience you described and the impact it had on your travel. Please email our Customer Care team at [email protected] so we can look into what happened and address it with our team. If you have further questions or concerns regarding your recent check-in experience, you can address them with our Customer Care team at the email address above, or call +1 800 435 9579 (Opt 2). They are available Monday through Friday from 9 am to 5:30 pm CTS. -Jaylon
Remote terminal location causes significant ground transportation delays
Business reply on Google
Thank you for sharing your feedback with us, Andrew. We're glad to hear that you enjoyed your in-flight experience with us. We understand your concerns about the time it took to arrange a rideshare from our terminal. We recommend our partners at Alto for scheduling rideshares in advance, which can help streamline your travel experience. We hope you'll consider giving us another try in the future, and we'll do our best to ensure a smoother experience for you. If you have any further questions or feedback, please don't hesitate to reach out. -Eduardo
Frequent flight delays and unhelpful, inattentive staff.
Customer charged twice for flight after emergency rescheduling despite staff assurances.
The aircraft lack standard onboard Wi-Fi connectivity for passengers.