Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
Staff are dismissive and argumentative with customers.
The owner was rude and dismissive during a phone call.
Business reply on Google
Wow , people with bad attitude All we told her is when she is back call and we set the appointment and she keep telling us about the website , we don’t have the website we told her like 5 times in one single call, we said you can text us so we can fix time.
The staff displayed a poor attitude toward customers.
Business reply on Google
We really don’t know what happened to you sir , who triggers your buttons to make you unhappy
Staff member was rude and refused to provide diagnostic services.
The shop failed to repair the vehicle and caused additional issues.
Incompetent repairs and poor customer service after multiple expensive part replacements.
Business reply on Google
First of all Erica your jeep came on tow truck because it was not starting , We found water and sugar in gas tank someone intentionally overfilled that , and we cleaned and replaced the fuel pump that you provided us so we can start the car , once it get started you had alternator issue , how on earth we could have find that issue without starting the car , plz your personal issues are stressing you , also you forgot to mention that we replace the alternator on your jeep without charging you labor , you just paid for part only , people with guilty conscious won’t tell that part of the story
mechanic allegedly lied about car repairs to increase service costs
Business reply on Google
With respect to your your opinion we have saved you money for not to change the alternator because you have no issue with that , and you saying we lie to make few $ from you , we try to make our honest money on the same side we check that you do need that thing replaced or not . If we have to to take the blame for that so be it that’s the way we runs our business with honesty and integrity for ourself as worker and for keeping the trust of our customers .
The business owner and staff were rude and dismissive to the customer.
Business reply on Google
We understand that you are upset with us but we told you nicely that we don’t work on tire or checking air for tire pressure, but seems you had a bad start of your day and you unloaded your trash on us .
Staff member was rude and walked away during a customer inquiry.
Business reply on Google
With respect our 2 guys talk to you and explain to you that we closing soon and don’t have time to che k your coolant leak . But you were instead of checking the car now , things don’t work like that we have our family that we’re waiting for us to go back home.
Business refused to perform advertised brake repair services.
Business reply on Google
We can be busy sometimes and don’t have time to take more cars , we are small shop with limited manpower.
Staff refused to listen to or assist with the requested service.
Business reply on Google
***next shop to us is the tire shop and they do tires only , “we don’t “ “We do not sell tires , you must have told that by someone from shop or you mistake us with wrong shop. You drive Audi ? We did put spare tire on your car 😀 and you gave us bad review for helping you .
Mechanic misdiagnosed engine issue and misplaced customer property.
Business reply on Google
Mr Sharma , it sad to heard about your loss of car , yes Sharma we remember you now and it happens more likely 3 months before and you blame us for your car damage engine really ? . WOW replacing a batter can damage a engine ? Who ever read your comments could judge your logic of blaming us .
The business owner is unprofessional and rude to customers.
Business reply on Google
It’s difficult to make everyone happy specially when you make it routine , we know your father and that’s the only reason we try to accommodate in odd timing, you always called during the closing hours and like to have your car checked, sometime it’s not possible to do so , by telling you straight on your face that we can’t better than making you come to shop and can’t do anything,
Staff refused service before closing time due to perceived rudeness.
Business reply on Google
Miss Mera : With due respect you have gave the answer to your complaint... to check car needs time ... we can not check your car in 15 min ..
customer received no assistance or attention from staff
Repair shop failed to inspect vehicle and provided poor communication
Staff refused to accept vehicle delivery due to key drop-off policy.
Business reply on Google
Mr Robert we talk and agreed on the service we supposed to do on your Chevy impala, we talk on phone and you said that you will bring the car with keys to shop , how can we keep your car without keys and let me remind our readers that car is damage and was involved in a accident. Our policy is we don’t keep cars in our lot if you don’t have keys ... and it was simply told you over the phone your wife made the decision to send car “ you said that” . Blaming us for your mistakes pls ... we try to work with you the best we can .
Mechanics caused additional damage to the vehicle wiring harness.
Business reply on Google
You came with a truck not running.. seriously you cut a hole in your truck bed to change the fuel pump and never seal it .. we found the issue and seal your water leaking into gas tank and started the truck ... that's all we did and we charge you for it .. that's all you ask us to do ... please be fair when you complain... ... Mr Dunham , you came to our shop in April of 2017 with Chevy S10 with 225k miles and you gave me 15 item list that you already done on truck and still it won't start, we started your truck and told that issue you had , you cut the bed to fix your fuel pump and rain water leaks into gas tank. We fix the leakage and clean your gas tank... pls remember you truck never ran before ... after 3 month you are posting this comments with your wife account and yours that we treated you badly ... sir we are in business for 15 yrs @ same location people who know us knows what we do and respect our costumers as family ...
Vehicle repair failed and staff was unprofessional during the interaction.
Business reply on Google
It's a same guy with above comments pls take a note of it ...he came in April 2017 readers can judge them self how come air bag light is related to fixing the fuel pump issue ... with a truck with 225,000 miles ..
The staff member was disrespectful to the customer.
Business reply on Google
We try to accommodate your need to replace the brakes and you bring the wrong part , should we get the blame of your mistake and wasting shop time ? You came first time and start judging our shop and how business, please try to recognise the person at fault . We are in business for 15 yrs and helping our costumer as our family ...