King Auto Repair
🚗 Auto & Repair · 2 locations
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Mechanic damaged vehicle part during a simple mirror replacement service.
Business reply on Google
When you came to the shop your side mirror was hanging off and the cover for the side mirror was very hard and brittle and I explained it to you. I also said this is a simple fix from the junkyard. As a technician we Experience things like this with older vehicles. I Explain to you what happened and you wasn't trying to hear anything I had to say and that's ok because that is your vehicle. Secondly my customer was talking to me about a Miss diagnosis Someone else had made and I Correct for her. As professionals we can't Satisfying each and every customer unfortunately. I am very Respectful and do apologize and appreciate you Voicing your concern. Had you stayed and not pulled off and let me finish what I saying i was going to replace your part (FREE OF CHARGE) once you get the correct part and replace the part that I had broken Accidentally. Mistakes do happen I do apologize and still and willing to do everything I said I would do. If someone is incompetent For something that would have happened to any Technician out here I guess that makes all of us incompetent!! I do appreciate you seriously and hope I could Accommodate you for my mistake and I sincerely apologize. Everyone that
Staff are dismissive and argumentative with customers.
The owner was rude and dismissive during a phone call.
Business reply on Google
Wow , people with bad attitude All we told her is when she is back call and we set the appointment and she keep telling us about the website , we don’t have the website we told her like 5 times in one single call, we said you can text us so we can fix time.
The staff displayed a poor attitude toward customers.
Business reply on Google
We really don’t know what happened to you sir , who triggers your buttons to make you unhappy
Staff member was rude and refused to provide diagnostic services.
The business charged excessive labor fees for a simple part replacement.
Business reply on Google
We appreciate your business and thank you for honest opinion. As a family own business we service our community with great and honest service at an affordable rate. We've NEVER over charged anyone. My dad gave you our old labor rate to replace your part which was $150.00 hr. The book says one hour to replace the valve. We've replaced the part may times before and get through the job a little more quick then the hour. I'm truly sorry if you think otherwise but that's not how we conduct business to anyone.
The shop failed to repair the vehicle and caused additional issues.
Incompetent repairs and poor customer service after multiple expensive part replacements.
Business reply on Google
First of all Erica your jeep came on tow truck because it was not starting , We found water and sugar in gas tank someone intentionally overfilled that , and we cleaned and replaced the fuel pump that you provided us so we can start the car , once it get started you had alternator issue , how on earth we could have find that issue without starting the car , plz your personal issues are stressing you , also you forgot to mention that we replace the alternator on your jeep without charging you labor , you just paid for part only , people with guilty conscious won’t tell that part of the story
mechanic allegedly lied about car repairs to increase service costs
Business reply on Google
With respect to your your opinion we have saved you money for not to change the alternator because you have no issue with that , and you saying we lie to make few $ from you , we try to make our honest money on the same side we check that you do need that thing replaced or not . If we have to to take the blame for that so be it that’s the way we runs our business with honesty and integrity for ourself as worker and for keeping the trust of our customers .
The business owner and staff were rude and dismissive to the customer.
Business reply on Google
We understand that you are upset with us but we told you nicely that we don’t work on tire or checking air for tire pressure, but seems you had a bad start of your day and you unloaded your trash on us .
Staff member was rude and walked away during a customer inquiry.
Business reply on Google
With respect our 2 guys talk to you and explain to you that we closing soon and don’t have time to che k your coolant leak . But you were instead of checking the car now , things don’t work like that we have our family that we’re waiting for us to go back home.
mechanic misdiagnosed vehicle issue leading to unnecessary part purchase
Business reply on Google
The reason I told you the relay was bad and witch it was once I switched them to test it out the blower motor worked we both saw that it worked because your blower motor was working and I didn't charge you for me doing so.. I replaced your radiator because it was leaking in which it was the most important thing to do so that you wouldn't blow your engine.. the blower motor was an separate issue. I had a full line of cars that day and I recommended you to a place because you needed it fixed asap and I didn't have the time. If you would have called me and told me how you felt I would've made sure you was satisfied and correct the issue for no labor cost in which I didn't charge you for that issue just the radiator. I hope I can assist you in the future and with a discount to accommodate your concerns. Sincerely, Kyle!!
Business requested payment for a part that was out of stock.
Business reply on Google
You were asked for a deposit for your part we typically do that for special part orders that are not stock at our local part's dealer. We are here to service our customers with 100% satisfaction. Sincerely, Kyle.
Business refused to perform advertised brake repair services.
Business reply on Google
We can be busy sometimes and don’t have time to take more cars , we are small shop with limited manpower.
Staff refused to listen to or assist with the requested service.
Business reply on Google
***next shop to us is the tire shop and they do tires only , “we don’t “ “We do not sell tires , you must have told that by someone from shop or you mistake us with wrong shop. You drive Audi ? We did put spare tire on your car 😀 and you gave us bad review for helping you .
Customer experienced discriminatory treatment by staff based on gender.
Mechanic misdiagnosed engine issue and misplaced customer property.
Business reply on Google
Mr Sharma , it sad to heard about your loss of car , yes Sharma we remember you now and it happens more likely 3 months before and you blame us for your car damage engine really ? . WOW replacing a batter can damage a engine ? Who ever read your comments could judge your logic of blaming us .
The business owner is unprofessional and rude to customers.
Business reply on Google
It’s difficult to make everyone happy specially when you make it routine , we know your father and that’s the only reason we try to accommodate in odd timing, you always called during the closing hours and like to have your car checked, sometime it’s not possible to do so , by telling you straight on your face that we can’t better than making you come to shop and can’t do anything,
The transmission leak was not repaired after the initial service visit.
Staff refused service before closing time due to perceived rudeness.
Business reply on Google
Miss Mera : With due respect you have gave the answer to your complaint... to check car needs time ... we can not check your car in 15 min ..