King Auto Repair

Business reply on Google

When you came to the shop your side mirror was hanging off and the cover for the side mirror was very hard and brittle and I explained it to you. I also said this is a simple fix from the junkyard. As a technician we Experience things like this with older vehicles. I Explain to you what happened and you wasn't trying to hear anything I had to say and that's ok because that is your vehicle. Secondly my customer was talking to me about a Miss diagnosis Someone else had made and I Correct for her. As professionals we can't Satisfying each and every customer unfortunately. I am very Respectful and do apologize and appreciate you Voicing your concern. Had you stayed and not pulled off and let me finish what I saying i was going to replace your part (FREE OF CHARGE) once you get the correct part and replace the part that I had broken Accidentally. Mistakes do happen I do apologize and still and willing to do everything I said I would do. If someone is incompetent For something that would have happened to any Technician out here I guess that makes all of us incompetent!! I do appreciate you seriously and hope I could Accommodate you for my mistake and I sincerely apologize. Everyone that

Business reply on Google

We appreciate your business and thank you for honest opinion. As a family own business we service our community with great and honest service at an affordable rate. We've NEVER over charged anyone. My dad gave you our old labor rate to replace your part which was $150.00 hr. The book says one hour to replace the valve. We've replaced the part may times before and get through the job a little more quick then the hour. I'm truly sorry if you think otherwise but that's not how we conduct business to anyone.

Business reply on Google

The reason I told you the relay was bad and witch it was once I switched them to test it out the blower motor worked we both saw that it worked because your blower motor was working and I didn't charge you for me doing so.. I replaced your radiator because it was leaking in which it was the most important thing to do so that you wouldn't blow your engine.. the blower motor was an separate issue. I had a full line of cars that day and I recommended you to a place because you needed it fixed asap and I didn't have the time. If you would have called me and told me how you felt I would've made sure you was satisfied and correct the issue for no labor cost in which I didn't charge you for that issue just the radiator. I hope I can assist you in the future and with a discount to accommodate your concerns. Sincerely, Kyle!!

Business reply on Google

You were asked for a deposit for your part we typically do that for special part orders that are not stock at our local part's dealer. We are here to service our customers with 100% satisfaction. Sincerely, Kyle.