LA Fitness

gym equipment is broken and facility is overcrowded

Staff provided incorrect arrival time for guest registration process.

Gym equipment is disorganized and some treadmills are malfunctioning.

insufficient cleaning supplies provided for gym equipment

Gym lacks cleaning supplies and maintains an uncomfortably high temperature.

Staff member used unprofessional and insulting language during a payment call.

Staff refused entry to the gym before the scheduled closing time.

The gym showers have no hot water in the mornings.

front desk staff were unhelpful and displayed a poor attitude

gym equipment is unsanitary and staff engage in persistent unwanted solicitation

The gym is cramped, has old equipment, and smells unpleasant.

Lack of locker room supervision and unauthorized access by males

Difficulty canceling membership and persistent unwanted marketing calls

Staff members provide inaccurate closing time announcements to gym members.

Staff member was aggressive and pressured customer into signing up.

Difficulty canceling membership leading to unauthorized recurring charges

The facility is unsanitary and poorly maintained by management.

Staff members hid customer's bag in a restricted area

Guest pass policy requires unstated advance scheduling for activation

Overcrowding, equipment availability issues, and poor facility cleanliness.