Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
unauthorized charges and difficulty canceling the personal training contract
broken gym equipment remains unrepaired for two months
Staff failed to open the gym on time for members.
Gym fails to open on time and has poorly maintained equipment.
Staff member acted aggressively when customer requested first aid supplies.
gym membership cancellation process is difficult and resulted in extra charges
Restroom access was denied during cleaning without an alternative provided.
Staff denied entry before stated closing time and acted unprofessionally.
Staff failed to supervise children and manager was rude.
unsanitary pool conditions and poor management response to member complaints
Business reply on Google
Hi Tanya, we are very sorry to hear your experience at LA Fitness was less than exemplary. Can you please email us at [email protected] with more information? Thank you in advance for your time!
Staff member was overly aggressive and the gym is overcrowded.
Front desk staff displayed unprofessional behavior and poor customer service.
Staff demanded car keys as collateral for a facility tour.
gym continued charging membership fees after cancellation request
Membership cancellation is not available through the mobile application
difficulty cancelling membership due to restrictive office hours and rude management
Gym refuses to pause training credits during medical leave
Personal trainer used unprofessional comments and unsafe training techniques.
Staff provided incorrect information regarding the minimum age for gym entry.
Staff member used manipulative and belittling sales tactics.