Leaders Moving & Storage Co.
🔧 Home Services · 7455 Alta View Blvd · Columbus
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
Movers failed to transport all items and company provided no communication.
Business reply on Google
Thank you for sharing this, and we are truly sorry to hear that your most recent experience did not meet the expectations we set with your previous moves. We understand how stressful moving can be, and it's clear this added unnecessary frustration during an already demanding time. We would love the opportunity to learn more about what happened and to connect with you directly. Please reach out to us at 614-836-9990 so we can have a conversation. Your experience as a returning customer matters to us, and we hope to have the chance to restore your confidence in Leaders.
Final moving costs were double the initial estimate provided.
Business reply on Google
Thank you Christopher for the review and thank you for choosing Leaders! Please let us know how we can assist you again.
Incompetent staff caused property damage and improper appliance installation.
Movers damaged items, left belongings behind, and left trash on property.
Movers arrived late and damaged a television during the move.
Business reply on Google
Tyler, we are sorry that we are not happy with the claims resolution and the details of the move. You can reach our Operations Team at 614-836-9990 to discuss the move or our Claims Manager at 614-254-6500 x 242 if you would like to discuss this further.
Movers arrived late, acted unprofessionally, and damaged expensive furniture without…
Business reply on Google
We are sorry to hear that this was your experience. We have discussed your concerns with you. If you would like to have further conversations, please feel free to contact our claims department.
Multiple items were damaged during the moving and storage process.
Business reply on Google
Our records indicate the move occurred in April of 2024. We are sorry for the damages that did occur. The service you experienced is abnormal for our company and reputation. If you should need interstate moving services again, we would value the opportunity to provide an experience of what we are known for.
The moving company caused damage to all wooden furniture items.
Business reply on Google
Sorry Debbie that this was your experience with Leaders. If you would like to discuss this further, please call our Operations Team at 614-836-9990.
Moving truck damaged tree branches on private property
Business reply on Google
Michael, we are sorry for your experience with Leaders. If you would like to discuss this further please contact us at 614-836-9990.
Mover negligence caused property damage and unauthorized additional billing charges.
Business reply on Google
Sharon, we are sorry to hear you did not have a good experience with Leaders. If you would like to discuss this further please call 614-254-6500 x 242.
Movers damaged a digital piano and failed to provide adequate compensation.
Business reply on Google
Linda, we do apologize you are not happy with the claims resolution. Please feel free to contact our office at 614-785-9595 if you would like to understand the resolution in more detail.
Movers failed to communicate arrival, assemble furniture correctly, and damaged property.
Business reply on Google
Patrick, I am sorry to hear there were issues with your move. A Manager will reach out to discuss your concerns.
Movers were unprofessional and failed to honor the agreed service terms.
Business reply on Google
Ghadeer, I am sorry that your move did not meet your expectations. Leaders did send a Manager on site the day of your move to assist you. If there is anything you would like to discuss further, please feel free to contact us at 614-785-9595.
Movers failed to transport items, left furniture unassembled, and overcharged.
Business reply on Google
Ashley, we at Leaders are sorry that the move did not meet your expectations. We would like to assist in resolving any outstanding issues. We can be reached at 614-836-9990.
Company failed to update address, arrived late, and broke customer items.
Business reply on Google
We are sorry your move did not meet your expectations. If you want to discuss the claims process further, please call 614-785-9595 option 2 for claims.
Movers arrived late, damaged belongings, and behaved unprofessionally.
Moving company damaged furniture and refused to accept responsibility.
Movers arrived late and handled belongings with a lack of care.
Improper packaging caused items to break during the move.
Staff engaged in extortion and caused property damage during the move.