Leaders Moving & Storage Co.
🔧 Home Services · 2 locations
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Movers failed to transport all items and company provided no communication.
Business reply on Google
Thank you for sharing this, and we are truly sorry to hear that your most recent experience did not meet the expectations we set with your previous moves. We understand how stressful moving can be, and it's clear this added unnecessary frustration during an already demanding time. We would love the opportunity to learn more about what happened and to connect with you directly. Please reach out to us at 614-836-9990 so we can have a conversation. Your experience as a returning customer matters to us, and we hope to have the chance to restore your confidence in Leaders.
Final moving costs were double the initial estimate provided.
Business reply on Google
Thank you Christopher for the review and thank you for choosing Leaders! Please let us know how we can assist you again.
Incompetent staff caused property damage and improper appliance installation.
Movers damaged items, left belongings behind, and left trash on property.
Movers arrived late and damaged a television during the move.
Business reply on Google
Tyler, we are sorry that we are not happy with the claims resolution and the details of the move. You can reach our Operations Team at 614-836-9990 to discuss the move or our Claims Manager at 614-254-6500 x 242 if you would like to discuss this further.
Moving crew arrived late, damaged property, and failed to complete job.
Movers arrived late, damaged property, and failed to move all items.
Business reply on Google
We sincerely apologize for the damage you experienced to the wall and for the inconvenience this has caused. This is certainly not the level of care or professionalism we stive to provide, and we truly regret that your experience fell short of expectations. Please know that we take situations like this very seriously. We would greatly appreciate the opportunity to make this right! Please feel free to contact directly at your convenience so we can address this promptly and personally. We value your feedback, as it helps us improve our processes and ensure this does not happen again in the future! -Leaders Moving & Storage Co.
Movers arrived late, acted unprofessionally, and damaged expensive furniture without…
Business reply on Google
We are sorry to hear that this was your experience. We have discussed your concerns with you. If you would like to have further conversations, please feel free to contact our claims department.
Multiple items were damaged during the moving and storage process.
Business reply on Google
Our records indicate the move occurred in April of 2024. We are sorry for the damages that did occur. The service you experienced is abnormal for our company and reputation. If you should need interstate moving services again, we would value the opportunity to provide an experience of what we are known for.
The moving company caused damage to all wooden furniture items.
Business reply on Google
Sorry Debbie that this was your experience with Leaders. If you would like to discuss this further, please call our Operations Team at 614-836-9990.
Moving truck damaged tree branches on private property
Business reply on Google
Michael, we are sorry for your experience with Leaders. If you would like to discuss this further please contact us at 614-836-9990.
movers caused extensive damage to furniture and household appliances
Business reply on Google
Dear Gary, We want to personally apologize for the experience you had with our moving services. We try to strive to provide every customer with a smooth- stress free move, it's clear we fell short in this case. For that we truly are sorry. Your feedback is valuable, and we are taking it seriously. We would love the opportunity to make this right. We're ready to work with you on a resolution you can always give us a call in the office. Thank you, for bringing this to our attention and again, we apologize for any inconvenience caused, Sincerely Leaders.
Mover negligence caused property damage and unauthorized additional billing charges.
Business reply on Google
Sharon, we are sorry to hear you did not have a good experience with Leaders. If you would like to discuss this further please call 614-254-6500 x 242.
Staff caused property damage and exhibited unprofessional behavior during the move.
Business reply on Google
Thanks you! We appreciate your feedback, and will be sure to share the encouraging words to your movers!
Movers damaged a treadmill and wall during the moving process.
Business reply on Google
Thank you Danielle for your feedback and we apologize about your perception of the moving experience. Here at Leaders we offer a guaranteed price based on inventory, once the inventory was submitted to us we send over the estimate to an email that was provided. In which we ask that you review it to make sure what we have listed is correct, then sign and return it, you did that. I am sorry if you missed any items but also as mentioned during the quote move day edits can be made causing adjustment in pricing. In regards to the damages we have started the claims process and been working with you to get those resolved. Accidents do happen and we always try to make it right with our customers. Again we love the feedback as it pushes us to become better Leaders. Thank you!
Inaccurate estimates and refusal to move items caused significant logistical issues.
Business reply on Google
Brian, Thank you for your feed back on the perception of your experience. We provide free, detailed quotes tailored to your needs. Our experts thoroughly review your inventory you submit and any additional services to provide a guaranteed flat-rate price. This ensures you have full clarity on what to expect, with no hidden fees or surprises. Upon doing so we send over the estimate for your review, we apologize if anything was missed when gathering that information needed. However, we have no problem adding items as needed all the way until the move is completed. Unfortunately seems like there was a misunderstanding and some items were not added, in that case we are unable to move those unless we can account for them in the inventory, and that does cause a price adjustment.
Movers arrived late and understaffed without necessary equipment.
Movers damaged a digital piano and failed to provide adequate compensation.
Business reply on Google
Linda, we do apologize you are not happy with the claims resolution. Please feel free to contact our office at 614-785-9595 if you would like to understand the resolution in more detail.
unexpected additional charges for moving services and equipment capacity issues
Movers failed to communicate arrival, assemble furniture correctly, and damaged property.
Business reply on Google
Patrick, I am sorry to hear there were issues with your move. A Manager will reach out to discuss your concerns.