Leaders Moving & Storage Co.
🔧 Home Services · 7695 East 21st St · Indianapolis
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Moving crew arrived late, damaged property, and failed to complete job.
Movers arrived late, damaged property, and failed to move all items.
Business reply on Google
We sincerely apologize for the damage you experienced to the wall and for the inconvenience this has caused. This is certainly not the level of care or professionalism we stive to provide, and we truly regret that your experience fell short of expectations. Please know that we take situations like this very seriously. We would greatly appreciate the opportunity to make this right! Please feel free to contact directly at your convenience so we can address this promptly and personally. We value your feedback, as it helps us improve our processes and ensure this does not happen again in the future! -Leaders Moving & Storage Co.
movers caused extensive damage to furniture and household appliances
Business reply on Google
Dear Gary, We want to personally apologize for the experience you had with our moving services. We try to strive to provide every customer with a smooth- stress free move, it's clear we fell short in this case. For that we truly are sorry. Your feedback is valuable, and we are taking it seriously. We would love the opportunity to make this right. We're ready to work with you on a resolution you can always give us a call in the office. Thank you, for bringing this to our attention and again, we apologize for any inconvenience caused, Sincerely Leaders.
Staff caused property damage and exhibited unprofessional behavior during the move.
Business reply on Google
Thanks you! We appreciate your feedback, and will be sure to share the encouraging words to your movers!
Movers damaged a treadmill and wall during the moving process.
Business reply on Google
Thank you Danielle for your feedback and we apologize about your perception of the moving experience. Here at Leaders we offer a guaranteed price based on inventory, once the inventory was submitted to us we send over the estimate to an email that was provided. In which we ask that you review it to make sure what we have listed is correct, then sign and return it, you did that. I am sorry if you missed any items but also as mentioned during the quote move day edits can be made causing adjustment in pricing. In regards to the damages we have started the claims process and been working with you to get those resolved. Accidents do happen and we always try to make it right with our customers. Again we love the feedback as it pushes us to become better Leaders. Thank you!
Inaccurate estimates and refusal to move items caused significant logistical issues.
Business reply on Google
Brian, Thank you for your feed back on the perception of your experience. We provide free, detailed quotes tailored to your needs. Our experts thoroughly review your inventory you submit and any additional services to provide a guaranteed flat-rate price. This ensures you have full clarity on what to expect, with no hidden fees or surprises. Upon doing so we send over the estimate for your review, we apologize if anything was missed when gathering that information needed. However, we have no problem adding items as needed all the way until the move is completed. Unfortunately seems like there was a misunderstanding and some items were not added, in that case we are unable to move those unless we can account for them in the inventory, and that does cause a price adjustment.
Movers arrived late and understaffed without necessary equipment.
unexpected additional charges for moving services and equipment capacity issues
movers damaged property and manager refused to provide compensation
Business reply on Google
We are happy to hear the crew did well for your. Thank you very much for your five star review.
Movers damaged property, lost a box, and manipulated review rating.
Business reply on Google
Thank you Libra. We're glad we were able to provide our services.
Final bill exceeded the signed amount after inventory was completed
Movers were unprofessional, damaged property, and exhibited inappropriate personal…
Business reply on Google
Hi Alyssa, I'm so sorry about your experience with Leaders. We never meant to make you feel uncomfortable or that we we're inconvenienced by your move. This isn't Leaders standards. And once again we extend our greatest apologies. If there was any damage done to your furniture items please give us a call allow us to make this right.
movers damaged furniture and household items due to improper packing
Business reply on Google
Hi Hunter, I want to personally reach out and say that I apologize for your experience with us. Please give us a call in the office to resolve any issues you may have.
Moving company lost and damaged items with inadequate compensation offered.
Movers damaged items and management failed to address the issue.
Movers damaged property and attempted to solicit private payment for services.
movers failed to haul junk and refused to transport bagged items
Business reply on Google
I'm really sorry to hear you were that unhappy with your service. You originally left a 5 star review, then I see you changed it 4 days after the move contradicting what you said in your original review. My apologies for the perceived miscommunication. As explained to you when I spoke with you on the phone the day of the move, If you have an extra stop where you would like to take certain items we would be more than happy to go to that extra stop to accommodate you. It doesn't matter to us if it is a storage unit, a donation center like "Goodwill", or even just a place to discard certain items. As explained where the difference came into play wasn't because of an extra stop, it was because you didn't have another place set up for us to take those items. The "junk" as you called it in the review, which was like 6 beds 3-4 nightstands etc., wasn't dumped it was placed where you instructed. We unfortunately cant just take half a loaded truck back to our warehouse. I can assure you, however, that you were not charged for an extra stop, neither were you charged a "trash removal" fee (as there is no such thing). Additionally, I also personally offered to discount your move as a customer
Movers damaged furniture and company failed to provide adequate compensation.
movers damaged piano and failed to provide adequate service
Business reply on Google
Hi Esteban! We are very sorry that you have not been pleased with your moving services. If you could, please call our Indianapolis office at 317-280-3385 and we would be happy to discuss your damages. Thanks so much!
Movers were late, unprepared, and failed to complete the piano move.