Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
insufficient availability of popular gym equipment causing long wait times
Business reply on Google
Thank you for sharing your feedback. We understand the importance of having a variety of equipment available and appreciate your input on our current setup. Your comments will be considered as we strive to improve our facility and better meet the needs of our members.
Facility lacks promised amenities and classes despite high monthly membership fees.
Business reply on Google
Thank you for sharing your feedback. We understand your concerns about the amenities and pricing. Your input is valuable to us as we strive to improve our facilities and services. We are currently undergoing a total Club remodel so hope you will be as excited as we are with the changs that are coming - including a Sauna. Hope to see you in the Club soon.
Poor instruction quality, rigid attendance policy, and unprofessional management…
Business reply on Google
Thank you for sharing your feedback about the paddle boarding classes. We're sorry to hear about your experience with the new instructors and the challenges you've faced. Your comments regarding class structure and customer service are important to us, and we will review them to improve our offerings. We appreciate your input and hope to enhance your experience in the future. We hope to see you in the Club again soon,
Staff member denied gym access without offering alternative solutions.
Business reply on Google
Thank you for sharing your experience. We apologize for any inconvenience you faced during your visit. Your feedback is important, and we will review our policies to ensure better communication and service in the future. We appreciate your understanding and hope to serve you better next time.
Basketball court closed for private events without app notification.
Business reply on Google
Thank you for sharing your feedback. We apologize for any inconvenience caused by the basketball court closures. Your comments about communication and facility use are important to us, and we will review them to improve our services. We appreciate your input and hope to enhance your experience in the future.
Limited club access and poor staff treatment while traveling
Business reply on Google
Thank you for sharing your detailed feedback. We understand your concerns about the focus on pickleball, the changes in class offerings, and the membership structure. Your experience with the front desk staff and the limitations on club access are not what we strive for, and we will be following up with our team on this. If you are still in the area please stop by again and we would love to have you spend time with us.
The facility has broken air conditioning and poor management communication.
The gym facility consistently lacks functional air conditioning.
Staff and unauthorized individuals were aggressive and unprofessional toward guests.
Business reply on Google
Happy Monday Jake. Thank you so much for reaching out to me in regard to the experience that you had whilst on our lake this past Saturday. I would firstly like to apologize to you in regard to what you experienced as we failed to deliver you nothing but the finest of hospitality. I understand that you are interested in possibly becoming a member with us and due to the fact, we want to assure you that your time with us on Saturday was an anomaly would love to grant you 2 weeks of access to our Club to experience all that we have to offer. If you would like to chat with me in person about this or reach out via email please contact me at [email protected]. My apologies once again and I will hopefully see you back in the Club having a much more positive experience.
The air conditioning has been broken for over a year.
The gym's air conditioning system remains broken for an extended period.
Gym policy restricts personal equipment and imposes age-based access limitations.
The gym air conditioning has been broken for over a year.
The gym has broken air conditioning, leaking roof, and poor maintenance.
The air conditioning on the upper floor remains broken for months.
Appointment cancellation, cleanliness issues, and uncomfortable gym environment.
The gym facility temperature is uncomfortably high due to inadequate cooling.
Facility denied child access to the private lake for paddle boarding.
Broken air conditioning and premature pool closure.
Business reply on Google
Erin - I sent you an email to update you on the AC repairs a few days ago. As of last night our vendor was able to complete the repairs and we are 100% functional as of yesterday. Our pool hours are set for safety and security reasons which I can review with you as well. If you have some time to speak today please let me know so we can discuss.
gym charged for a free trial pass and has difficult cancellation