Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Staff and management bullied children and failed to enforce pool rules.
Business reply on Google
Thank you for sharing your experience. We take concerns about staff behavior very seriously and are committed to ensuring a respectful and safe environment for all guests. Your feedback will be reviewed with our team to address the issues mentioned. We appreciate your input and regret any inconvenience caused during your visit.
Management is removing squash courts, reducing support for the squash community.
Business reply on Google
Thank you for sharing your feedback. We understand your concerns about the changes to the squash facilities and the impact on the community. Your input is valuable, and we will ensure it is communicated to the relevant teams. We appreciate your passion for squash and hope to better serve the community in the future.
Front desk staff displayed unprofessional and disrespectful behavior toward members.
Business reply on Google
Thank you for sharing your experience. We sincerely apologize for the behavior you encountered, as it does not align with our standards of professionalism and customer service. Your feedback is invaluable, and we will ensure it is addressed with the appropriate team to prevent future occurrences. We appreciate your membership and are committed to improving the experience for all our members.
Business failed to provide order and refused to issue a refund
Business reply on Google
We apologize for the inconvenience you experienced with your order. We understand how frustrating it can be when expectations are not met. Your feedback is important to us, and we are looking into this issue to prevent it from happening in the future. Please reach out to us directly so we can address your concerns. Thank you for bringing this to our attention.
Staff member hung up on customer during a phone inquiry.
Business reply on Google
Thank you for sharing your experience. We apologize for the inconvenience and frustration you encountered during your call. Professionalism and courtesy are important to us, and we will address this matter with our team to ensure better service in the future. We appreciate your feedback and hope to serve you better next time.
The gym is overcrowded and lacks quality.
Business reply on Google
Thank you for sharing your feedback. We're sorry to hear about your experience with the gym's crowding and quality. Your comments are important to us, and we will take them into consideration as we strive to improve our services. We appreciate your input and hope to better meet your expectations in the future.
Inconsistent enforcement of guest pass policies by gym management.
Business reply on Google
Thank you for sharing your detailed feedback. We regret to hear about your experience and the inconsistency you encountered. Your comments about the service and communication at our San Antonio location are important to us, and we will address them with the team to improve our guest experience. We appreciate your insights and hope you consider giving us another opportunity in the future.
Stylist ruined hair color and management failed to provide adequate resolution
Business reply on Google
Thank you for sharing your experience. We sincerely apologize for the inconvenience and disappointment you faced during your visit. Your feedback is invaluable, and we will use it to improve our services and ensure better outcomes for our clients. We appreciate your acknowledgment of Melissa's efforts and will address the concerns raised with our team. Thank you for bringing this to our attention.
Trainers lack proper gym etiquette toward non-training members.
The facility is dirty and has persistent unpleasant odors.
Male presence reported in the women's locker room facility
Overcrowded facility with poor amenities and lack of security measures.
Reduced gym hours and poor communication regarding facility availability.
Broken gym equipment and mold in the hot tub.
Outdated equipment, poor cleanliness, and loud music during fitness classes.
Poor cleanliness, outdated equipment, security issues, and unfair billing practices.
Staff are rude, gym is messy, and equipment is insufficient.
High membership fees and overcrowded facilities with broken equipment.
The facility is poorly maintained with trash and debris left behind.
Staff pressured customer and charged a cancellation fee without notice.
Business reply on Google
Thank you for bringing this to our attention. First and foremost, I would like to apologize for any miscommunication or confusion on our end. Providing the best possible service to our Members is our number one priority, and we are saddened we missed the mark. I'd love to discuss this with you since all memberships are slightly different. When you get a moment, please contact our team directly with the best way to get in touch with you.