Little Spurs Pediatric Urgent Care - Pleasant Grove
🩺 Health & Wellness · 10325 Lake June Rd Ste 568 · Dallas
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Long wait times and unprofessional, dismissive medical staff.
Excessive wait times and poor staff assistance at the clinic.
Business reply on Google
We're sorry to hear about your experience and appreciate you sharing this feedback. Please contact [email protected] so we can learn more and work to improve our services.
Staff refused insurance verification and demanded an incorrect copay amount.
Business reply on Google
We're sorry to hear about your experience and take concerns about bias and billing very seriously. Please contact [email protected] so we can learn more and address this promptly.
online appointment ignored while walk-ins were seen first
Business reply on Google
Thank you for sharing this feedback — we understand how frustrating scheduling and check-in issues can be. Please email [email protected] so we can learn more and address the situation.
Inaccurate diagnosis and failure to send prescription to correct pharmacy
Business reply on Google
Thank you for sharing your feedback. We strive to provide timely and efficient care, and we apologize for any miscommunication regarding the prescription process. Your concerns are important to us, and we encourage you to reach out to us directly at [email protected] for further discussion.
Inaccurate diagnostic testing led to incorrect treatment and additional medical costs.
Business reply on Google
Thank you for sharing your feedback. We strive to provide a thorough evaluation while prioritizing patient safety and well-being. We understand your concerns, and we encourage you to reach out to us directly at [email protected] for any further discussion.
Inaccurate medical diagnosis required follow-up care at the emergency room.
Business reply on Google
Thank you for sharing your experience. We strive to provide quality care and your feedback is important to us. For further assistance, please reach out to us at [email protected].
Staff displayed poor attitude and lacked patience with a child patient.
Business reply on Google
Thank you for sharing your feedback. We strive to create a welcoming and supportive environment for all visitors, especially children. Your concerns are important to us, and we will use your input to review and improve our services. If you would like to discuss this further, please reach out to us at [email protected].
Provider exhibited unprofessional physical contact and dismissive behavior toward a child.
Doctor failed to perform diagnostic testing for a child's fever
Medical provider was rude and unprofessional during a telehealth appointment.
Business reply on Google
Thank you for sharing your feedback. We're sorry to hear that your experience did not meet your expectations, as we strive to provide a professional and respectful environment for all our patients. If you would like to discuss your concerns further, please feel free to reach out to us at [email protected].
Medical staff failed to diagnose pneumonia in a child
Business reply on Google
We’re sorry to hear about your experience and understand your concerns regarding your son's care. It’s always our goal to listen closely to our patients and their families. If you would like to discuss this matter further, please reach out to us at [email protected].
Inadequate medical treatment led to a severe asthma emergency.
Business reply on Google
Thank you for bringing your concerns to our attention. We are committed to providing quality care for all patients, and we take your feedback seriously. To discuss your experience in more detail, please reach out to us at [email protected], and we can review the situation further.
Long wait time due to forgotten test order
Business reply on Google
Thank you for sharing your experience with us. We sincerely apologize for the delays and any frustration this may have caused during your visit. Please reach out to us at [email protected] so we can address your feedback and work on improving our services in the future.
delayed test results for pediatric patient
Business reply on Google
We're sorry to hear about your experience and understand your frustration regarding the delay in test results. We strive to deliver timely service and care, and your feedback is valuable in helping us improve. If you'd like to discuss this further, please reach out to us at [email protected].
Staff blamed parents for the child's ongoing illness.
Business reply on Google
We sincerely appreciate your feedback and are glad to hear that you value the service provided by our clinic and doctors. However, we regret to hear about your recent experience and take your concerns regarding interactions with our staff very seriously. We strive for respectful communication and professional conduct with all our visitors. Kindly email us at [email protected] so we may address your concerns directly.
Doctor was dismissive of the child's eye infection and pain.
Business reply on Google
We're truly sorry to hear that you felt your concerns were not met with the empathy and understanding you and your daughter deserved. We strive to provide compassionate care to all our patients, and we take feedback like yours seriously. If you would be willing to share more about your experience, we encourage you to reach out to us directly at [email protected].
Doctor dismissed patient concerns and failed to examine reported symptoms.
Business reply on Google
We sincerely appreciate you taking the time to share with us your experience at Little Spurs Pediatric Urgent Care. On behalf of our entire team, thank you. -Little Spurs
Staff failed to correctly diagnose a urinary tract infection.
Business reply on Google
Hello Diana, Thank you for your review! At Little Spurs we have been proud to provide medical care to the community. Privacy laws ask that we not discuss patient information online. Please email us at [email protected] so we can talk about your concerns further as we continue to try to improve our care. Thank you, Little Spurs
Front desk staff member was rude and unprofessional to a parent.
Business reply on Google
Thank you for taking the time to review us and bringing this to our attention! We take customer service seriously and if you would like please contact us at littlespurspedi.com/contact-us.php so we can speak more on this matter. –Little Spurs