Little Spurs Pediatric Urgent Care - Austin Highway
🩺 Health & Wellness · 1248 Austin Hwy Ste 220 · San Antonio
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
The provider failed to correctly diagnose the patient's ear infection.
Business reply on Google
Thank you for sharing this feedback — we're sorry to hear about your experience. Please email [email protected] so our team can review your concerns and follow up.
Clinic provided no treatment or diagnosis for child's persistent cough.
Business reply on Google
We're sorry to hear about your experience and understand how upsetting this must be, especially before a trip. Please email [email protected] so our team can review and address your concerns.
Staff were rude and facility lacked necessary medical supplies for stitches.
Doctor misdiagnosed pneumonia as a cold and provided poor service.
Business reply on Google
We’re sorry to hear about this experience and apologize for the frustration you described regarding staff interactions. Please contact [email protected] so we can review and address your concerns.
Receptionist was rude and unhelpful regarding an alleged past due bill.
The doctor provided an incorrect diagnosis for the child.
Business reply on Google
Thank you for sharing your feedback. We strive to provide a positive experience for all who reach out to us and appreciate your perspective. If you have specific concerns you would like to discuss further, please reach out to us at [email protected].
Clinic denied medical care to a child over an disputed balance.
Business reply on Google
Thank you for sharing your feedback. We sincerely apologize for your experience and any confusion regarding account balances and billing practices. Your concerns are important to us, and we encourage you to reach out to us directly at [email protected] for further assistance.
receptionist was absent and unprofessional during the check-in process
Business reply on Google
Thank you for sharing your feedback. We strive to provide timely and friendly service, and we apologize that your experience did not meet these expectations. If you would like to discuss your concerns further, please reach out to us at [email protected].
Staff rushed the assessment and interrupted the patient's questions.
Business reply on Google
Thank you for sharing your experience. We appreciate your feedback as it helps us improve our patient interactions. If you would like to discuss your concerns further, please reach out to us at [email protected].
Incorrect diagnosis and failure to perform necessary medical testing
Business reply on Google
Thank you for sharing your feedback. We take all concerns seriously and strive for the best in patient care. We encourage you to reach out to us directly at [email protected] to discuss your experience further.
Provider failed to diagnose pneumonia and ear infection during urgent visit.
Business reply on Google
Thank you for sharing your feedback. We understand how concerning health issues can be, especially during the holiday season. It's important to us that patients feel supported and informed, and we appreciate your input regarding the experiences you've described. If you have any further concerns, please reach out to us at [email protected].
Long wait times despite having a scheduled appointment
Business reply on Google
Thank you for sharing your feedback. We understand that wait times can be frustrating, and we are continually working to improve our scheduling processes. If you have further concerns, please feel free to reach out to us at [email protected].
Provider failed to treat ear fluid and dismissed patient concerns.
Business reply on Google
Thank you for sharing your feedback. We strive to ensure every experience is positive, and we apologize for any frustration you felt during your visit. If you would like to discuss your concerns further, please reach out to us at [email protected].
Physician failed to diagnose strep throat and covid and acted unprofessionally
Excessive wait times and unprofessional staff behavior.
Business reply on Google
Thank you for sharing your feedback. We understand that waiting times can be frustrating and disruptive to your experience. Please feel free to reach out to us at [email protected] if you'd like to discuss your experience further.
Business sent unpaid bills to collections without prior notification to customer.
Business reply on Google
Thank you for sharing your experience. We understand how frustrating billing issues can be and appreciate your feedback, which helps us improve our processes. If you have further concerns or require assistance, please reach out to us at [email protected].
Staff denied medical services and incorrectly billed for covered care.
Business reply on Google
We're truly sorry to hear about your experience and appreciate you bringing this issue to our attention. We take concerns about billing and patient services very seriously and would like the opportunity to address this matter further. Please reach out to us directly at [email protected] so we can learn more about the situation and work towards a resolution.
Doctor provided poor assessment and exhibited rude behavior toward patient
Physician failed to diagnose strep throat during a rushed examination.
Staff refused medical care for a child due to unrelated family debt.