Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Excessive wait times and malfunctioning self-checkout systems at the store.
Business reply on Google
Dear customer Hilda Cruz, Dear customer Hilda Cruz, thank you for taking the time to share such detailed feedback, we truly appreciate it. We are sorry to hear about your repeated frustrations with both our cashier lines and self-checkout experience. We understand how valuable your time is, and it is clear we have not met expectations during checkout. The issues you described with self-checkout alerts and needing repeated assistance are not the experience we want for our customers or for our team members. Likewise, long waits at the registers due to limited staffing are something we take seriously, and your feedback highlights how impactful this has been on your visits. It is especially concerning to know that this has led you to shop elsewhere, even though we are more convenient for you. That is not the impression we want to leave, and we regret losing your trust because of these ongoing challenges. Please know that we are actively working to improve both staffing coverage and the reliability of our checkout systems, including addressing recurring technical issues at self-checkout. Your comments will be shared directly with store leadership so they can take a closer look at what i
Styrofoam pieces found inside packaged taco meat causing injury
Business reply on Google
We are very concerned to hear about this experience and take matters of food safety extremely seriously. We’re truly sorry for the distress this caused you and your family, especially on what should have been a special occasion. Thank you for bringing this to our attention and for reporting it in store. Our team is actively reviewing the incident to understand what happened and ensure this does not occur again. Please know your concerns have been escalated to the appropriate departments. Please email us at [email protected] with your name and phone number.
Foreign object found in food due to poor hygiene practices.
Business reply on Google
Thank you for letting us know about this. We take pride in our customer's satisfaction and are discontent to hear about this experience you encountered. We truly value your feedback and would appreciate the opportunity to understand more about what happened. If you're open to sharing, please email us at [email protected] with your name, phone number, and a brief description of what led to your review. Thank you for helping us improve.
Store policy prohibits motorcycle riders from bringing personal bags inside.
Business reply on Google
Hi Christine, sorry to hear about this. Unfortunately, this part of our policy across the board. We are more than willing to hold the bag in the front end while you do your shopping. If you’re open to discussing your experience further, please call/email us at 909–923-7426/[email protected].
The chicken combo meal contained dried food and sour beans.
Business reply on Google
Hi Romulo, sorry to hear your meal was not up to the standards you have learned to love. We would like to make this up to you. If you’re open to discussing your experience further, please call/email us at 909–923-7426/[email protected].
The ceviche served was poor quality and lacked sufficient ingredients.
Employee refused to assist with checkout for a large basket.
Business reply on Google
Hi Monique, sorry to hear your experience was not to the standards you have learned to love. If you’re open to discussing your experience further, please call/email us at 909–923-7426/[email protected].
The store sold spoiled and green meat.
Business reply on Google
Dear Jaqueline, Thank you for bringing this to our attention. We sincerely apologize for the experience you had with the meat you purchased. This is not the standard we strive to maintain, and we understand how disappointing this must have been. Please know that we take food quality and safety very seriously. We will review this matter immediately to ensure it does not happen again. Please feel free to reach out to 909-923-7426 with any further comments, concerns, or suggestions you wish to share. Your feedback is invaluable, and we hope to regain your trust in the future. Thank you for letting us know.
High prices, limited product selection, and perceived rude staff behavior.
Business reply on Google
Dear Mike, Thank you for taking the time to share your thoughts with us. We truly value all feedback as it helps us understand our customers’ experiences and improve where needed. We’re sorry to hear that your visit did not meet your expectations. Our goal is to create a welcoming environment for everyone, and we will review your comments carefully to ensure that we provide the best possible experience for all our guests. If you’re open to discussing your experience further, please call/email us at 909.923.7426 or [email protected].
Unsafe food, poor cleanliness, and lack of available staff.
Business reply on Google
Jazmin, thank you for sharing your concerns. we're truly sorry to hear about your experience—that’s not the standard we strive for. Your feedback about product quality, cleanliness, and staffing is very important, and we'll make sure it’s escalated to the appropriate management team for immediate review.
excessive wait times for drinks due to inefficient service line structure
Customer received incorrect product and staff refused to provide assistance.
Business reply on Google
Good morning Marina, thank you so much for bringing this to our attention. We take pride in our customer's satisfaction and are discontent to hear about this experience you encountered. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.
Store failed to apply digital coupons to a large purchase.
Business reply on Google
Good morning George, thank you so much for bringing this to our attention. We apologize for the inconvenience. Can you please email us to [email protected] with your phone number to contact you?
The business repeatedly hung up on incoming customer service calls.
Business reply on Google
Good afternoon Elizabeth, thank you so much for bringing this to our attention. We have received your feedback and sent the official report to our operation department and district manager for a follow-up with team members on answering the phones. Please accept our sincerest apologies.
Staff ignored customers at the service desk and supervisor was rude.
Business reply on Google
Thank you for letting us know about this. We take pride in our customer's satisfaction and are discontent to hear about this experience you encountered. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately. If you'd like to provide further feedback or speak to someone directly, please email us at [email protected].
Long checkout wait times and poor staff customer service.
Business reply on Google
Hello Amanda, thank you for your review. We have received your feedback and sent the official report to our operation department and district manager for a follow-up with team members. Please know your feedback and business mean a lot to us. We put our customer’s satisfaction as our priority and apologies for the situation you have encountered at one of our locations. Thank you again for bringing this to our attention.
Staff abandoned order to begin closing procedures during wait time.
Business reply on Google
Thank you for letting us know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately. If you'd like to provide further feedback or speak to someone directly, please give us a call at 909-923-7426.
Bakery staff was rude and unhelpful regarding a cake pickup.
Business reply on Google
Thank you for letting us know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately. If you'd like to provide further feedback or speak to someone directly, please give us a call at 909-923-7426.
The grocery prices at this market are excessively high.
The taqueria ran out of food items and had poor management.