Los Altos Ranch Market
🛒 Retail & Products · 2 locations
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Excessive wait times and malfunctioning self-checkout systems at the store.
Business reply on Google
Dear customer Hilda Cruz, Dear customer Hilda Cruz, thank you for taking the time to share such detailed feedback, we truly appreciate it. We are sorry to hear about your repeated frustrations with both our cashier lines and self-checkout experience. We understand how valuable your time is, and it is clear we have not met expectations during checkout. The issues you described with self-checkout alerts and needing repeated assistance are not the experience we want for our customers or for our team members. Likewise, long waits at the registers due to limited staffing are something we take seriously, and your feedback highlights how impactful this has been on your visits. It is especially concerning to know that this has led you to shop elsewhere, even though we are more convenient for you. That is not the impression we want to leave, and we regret losing your trust because of these ongoing challenges. Please know that we are actively working to improve both staffing coverage and the reliability of our checkout systems, including addressing recurring technical issues at self-checkout. Your comments will be shared directly with store leadership so they can take a closer look at what i
Styrofoam pieces found inside packaged taco meat causing injury
Business reply on Google
We are very concerned to hear about this experience and take matters of food safety extremely seriously. We’re truly sorry for the distress this caused you and your family, especially on what should have been a special occasion. Thank you for bringing this to our attention and for reporting it in store. Our team is actively reviewing the incident to understand what happened and ensure this does not occur again. Please know your concerns have been escalated to the appropriate departments. Please email us at [email protected] with your name and phone number.
Kitchen staff refused to assist and ignored the customer during ordering.
Business reply on Google
Thank you for bringing this to our attention. We’re truly sorry to hear about your recent experience, especially as a longtime customer who has supported us over the years. What you described does not reflect the level of service we strive to provide, and we sincerely apologize for how your partner was treated. We take feedback like this very seriously and will be addressing this with our team to ensure it does not happen again. Providing respectful and attentive service to every guest is extremely important to us. We appreciate your honesty and the continued support your family has shown us. We hope to have the opportunity to serve you again and provide the positive experience you’ve always enjoyed.
Foreign object found in food due to poor hygiene practices.
Business reply on Google
Thank you for letting us know about this. We take pride in our customer's satisfaction and are discontent to hear about this experience you encountered. We truly value your feedback and would appreciate the opportunity to understand more about what happened. If you're open to sharing, please email us at [email protected] with your name, phone number, and a brief description of what led to your review. Thank you for helping us improve.
Staff were rude and made inappropriate comments in Spanish.
Business reply on Google
We are very sorry to read about your experience and sincerely regret the way you were treated. This feedback has been escalated to store leadership so the matter can be thoroughly reviewed and addressed with the staff involved. Every customer should feel welcome, respected, and assisted—without exception. We appreciate you bringing this to our attention, even under such unfortunate circumstances, and we regret that this experience led to such frustration and disappointment.
Store policy prohibits motorcycle riders from bringing personal bags inside.
Business reply on Google
Hi Christine, sorry to hear about this. Unfortunately, this part of our policy across the board. We are more than willing to hold the bag in the front end while you do your shopping. If you’re open to discussing your experience further, please call/email us at 909–923-7426/[email protected].
The chicken combo meal contained dried food and sour beans.
Business reply on Google
Hi Romulo, sorry to hear your meal was not up to the standards you have learned to love. We would like to make this up to you. If you’re open to discussing your experience further, please call/email us at 909–923-7426/[email protected].
The ceviche served was poor quality and lacked sufficient ingredients.
Long wait times due to insufficient staffing and register availability.
Business reply on Google
We’re very sorry to hear about the ongoing issues with long lines, limited registers open, and understaffing. That’s not the level of service or efficiency we aim to provide. We’ve shared your feedback with store leadership so they can review staffing levels, register coverage, and customer service expectations. You should never feel ignored or unsupported during checkout, and we appreciate you bringing this to our attention. Thank you again for your feedback — it helps us work toward a better experience for all our customers.
Employee refused to assist with checkout for a large basket.
Business reply on Google
Hi Monique, sorry to hear your experience was not to the standards you have learned to love. If you’re open to discussing your experience further, please call/email us at 909–923-7426/[email protected].
The store sold spoiled and green meat.
Business reply on Google
Dear Jaqueline, Thank you for bringing this to our attention. We sincerely apologize for the experience you had with the meat you purchased. This is not the standard we strive to maintain, and we understand how disappointing this must have been. Please know that we take food quality and safety very seriously. We will review this matter immediately to ensure it does not happen again. Please feel free to reach out to 909-923-7426 with any further comments, concerns, or suggestions you wish to share. Your feedback is invaluable, and we hope to regain your trust in the future. Thank you for letting us know.
High prices, limited product selection, and perceived rude staff behavior.
Business reply on Google
Dear Mike, Thank you for taking the time to share your thoughts with us. We truly value all feedback as it helps us understand our customers’ experiences and improve where needed. We’re sorry to hear that your visit did not meet your expectations. Our goal is to create a welcoming environment for everyone, and we will review your comments carefully to ensure that we provide the best possible experience for all our guests. If you’re open to discussing your experience further, please call/email us at 909.923.7426 or [email protected].
Staff member was inattentive and slow, causing long checkout wait times.
Unsafe food, poor cleanliness, and lack of available staff.
Business reply on Google
Jazmin, thank you for sharing your concerns. we're truly sorry to hear about your experience—that’s not the standard we strive for. Your feedback about product quality, cleanliness, and staffing is very important, and we'll make sure it’s escalated to the appropriate management team for immediate review.
The store lacks cleanliness and fails to protect staff from harassment.
Business reply on Google
Hi Chandler, Thank you for taking the time to share your experience. We’re truly sorry to hear about what you witnessed at our bakery and the concerns you raised regarding both employee safety and store cleanliness. We take the well-being of our team members very seriously and are committed to providing a safe and respectful environment for both our staff and customers. We regret that no one stepped in during the incident you observed, and we are reviewing our protocols to ensure better support and intervention in the future. Additionally, we appreciate your comments about the store’s cleanliness. This is a priority for us, and we will be addressing this with our team immediately to ensure our standards are consistently met. Your feedback is incredibly valuable, and we thank you for helping us improve.
The cake was dry and fell apart.
Business reply on Google
Hi Monica, Thank you for sharing your feedback with us. We’re very sorry to hear that the cake you ordered for your mom’s 85th birthday did not meet your expectations—especially on such a special occasion. We understand how disappointing it must have been to receive a dry cake, and we sincerely apologize for the quality issue. Our goal is always to provide fresh, delicious products, and we regret that this time we fell short. While we know you’ve had good experiences with us in the past, we take this feedback seriously and will be reviewing what may have gone wrong with your order. If you’re open to discussing your experience further, please call/email us at 909–923-7426/[email protected]. Thank you again for your honesty—we truly appreciate it.
excessive wait times for drinks due to inefficient service line structure
The store scales are allegedly providing inaccurate weights to overcharge customers.
Business reply on Google
Hi John, We sincerely apologize for the inconvenience and frustration you've experienced with the weighing discrepancies. Thank you for taking the time to share the details — your feedback is extremely valuable. We take these concerns very seriously and will immediately investigate the accuracy of our weighing machines. Ensuring fairness and transparency in every transaction is a top priority for us. We also appreciate your thoughtful decision to protect the privacy of our employees and customers. If you’re open to discussing your experience further, please call/email us at 909–923-7426/[email protected].
Customer received incorrect product and staff refused to provide assistance.
Business reply on Google
Good morning Marina, thank you so much for bringing this to our attention. We take pride in our customer's satisfaction and are discontent to hear about this experience you encountered. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.
rude staff and poor quality food availability