Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Kitchen staff refused to assist and ignored the customer during ordering.
Business reply on Google
Thank you for bringing this to our attention. We’re truly sorry to hear about your recent experience, especially as a longtime customer who has supported us over the years. What you described does not reflect the level of service we strive to provide, and we sincerely apologize for how your partner was treated. We take feedback like this very seriously and will be addressing this with our team to ensure it does not happen again. Providing respectful and attentive service to every guest is extremely important to us. We appreciate your honesty and the continued support your family has shown us. We hope to have the opportunity to serve you again and provide the positive experience you’ve always enjoyed.
Staff were rude and made inappropriate comments in Spanish.
Business reply on Google
We are very sorry to read about your experience and sincerely regret the way you were treated. This feedback has been escalated to store leadership so the matter can be thoroughly reviewed and addressed with the staff involved. Every customer should feel welcome, respected, and assisted—without exception. We appreciate you bringing this to our attention, even under such unfortunate circumstances, and we regret that this experience led to such frustration and disappointment.
Long wait times due to insufficient staffing and register availability.
Business reply on Google
We’re very sorry to hear about the ongoing issues with long lines, limited registers open, and understaffing. That’s not the level of service or efficiency we aim to provide. We’ve shared your feedback with store leadership so they can review staffing levels, register coverage, and customer service expectations. You should never feel ignored or unsupported during checkout, and we appreciate you bringing this to our attention. Thank you again for your feedback — it helps us work toward a better experience for all our customers.
Staff member was inattentive and slow, causing long checkout wait times.
The store lacks cleanliness and fails to protect staff from harassment.
Business reply on Google
Hi Chandler, Thank you for taking the time to share your experience. We’re truly sorry to hear about what you witnessed at our bakery and the concerns you raised regarding both employee safety and store cleanliness. We take the well-being of our team members very seriously and are committed to providing a safe and respectful environment for both our staff and customers. We regret that no one stepped in during the incident you observed, and we are reviewing our protocols to ensure better support and intervention in the future. Additionally, we appreciate your comments about the store’s cleanliness. This is a priority for us, and we will be addressing this with our team immediately to ensure our standards are consistently met. Your feedback is incredibly valuable, and we thank you for helping us improve.
The cake was dry and fell apart.
Business reply on Google
Hi Monica, Thank you for sharing your feedback with us. We’re very sorry to hear that the cake you ordered for your mom’s 85th birthday did not meet your expectations—especially on such a special occasion. We understand how disappointing it must have been to receive a dry cake, and we sincerely apologize for the quality issue. Our goal is always to provide fresh, delicious products, and we regret that this time we fell short. While we know you’ve had good experiences with us in the past, we take this feedback seriously and will be reviewing what may have gone wrong with your order. If you’re open to discussing your experience further, please call/email us at 909–923-7426/[email protected]. Thank you again for your honesty—we truly appreciate it.
The store scales are allegedly providing inaccurate weights to overcharge customers.
Business reply on Google
Hi John, We sincerely apologize for the inconvenience and frustration you've experienced with the weighing discrepancies. Thank you for taking the time to share the details — your feedback is extremely valuable. We take these concerns very seriously and will immediately investigate the accuracy of our weighing machines. Ensuring fairness and transparency in every transaction is a top priority for us. We also appreciate your thoughtful decision to protect the privacy of our employees and customers. If you’re open to discussing your experience further, please call/email us at 909–923-7426/[email protected].
rude staff and poor quality food availability
Staff member provided rude and poor customer service.
Business reply on Google
Thank you for sharing your review. We want to apologize for this disappointing situation you experienced at our location. We will be forwarding your experience to our operations team and store mentioned for their follow-up. Please know your feedback and business means a lot to us and we put our customer’s satisfaction as our priority. If you would like to speak with someone directly, please give us a call at 909-923-7426.
staff members do not speak English fluently
Business reply on Google
Dear Lucy, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations.
Self-checkout issues and lack of available cashier assistance.
Business reply on Google
Thank you for letting us know about this. We take pride in our customer's satisfaction and are discontent to hear about this experience you encountered. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.
Staff members are consistently rude to customers.
Business reply on Google
Thank you for letting us know about this. We take pride in our customer's satisfaction and are discontent to hear about this experience you encountered. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.
Staff lacked English proficiency and displayed a poor attitude.
Business reply on Google
Thank you for letting us know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.
Styrofoam pieces were found mixed into the marinated ground beef.
Business reply on Google
Hi Sarah - thank you for bringing this to our attention. We have escalated this matter to the appropriate departments for further investigation. Should you have any questions, please give us a call at 909.923.7426.
Staff and management provided rude and unhelpful customer service.
Staff ignored customer at the lunch counter for ten minutes.
Poor customer service and uncertainty regarding the freshness of bakery items.
Business reply on Google
We apologize for the negative experience you had with our customer service. We appreciate your feedback and will take it into consideration to improve our service. Thank you for sharing your thoughts.
Bakery staff refused to assist customer at the counter
Business reply on Google
I am so sorry that you had a bad experience at our bakery. We appreciate your feedback and will take steps to improve our customer service in the future. Thank you very much for taking the time to leave us your opinion.
Cashier and manager were rude and unprofessional toward a customer.
Business reply on Google
Thank you for letting us know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately. If you'd like to provide further feedback or speak to someone directly, please give us a call at 909-923-7426.
The purchased meat was extremely dry and poor quality.
Business reply on Google
Art, thank you for taking time to leave us a review. Your star-rating has us concerned that there was something more we could have done to make your experience better. If this was the case, please contact us at (602) 268-7161 so we can understand your situation better in order to try and turn your experience around. Thank you, Los Altos Ranch Market