Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Urgent care failed to diagnose child's severe dehydration
Medical provider failed to address symptoms and prescribed incorrect medication.
Business reply on Google
Hi Kylie, We were disappointed to read your review. Our provider felt she took great care during your visit, and we would appreciate the opportunity to discuss your experience further. Sincerely, Amy S. (858) 622-0554
Doctor dismissed patient concerns and insulted them without performing diagnostic tests.
Business reply on Google
Hi Doug, I'm unable to locate your appointment in our system or what day you came in. Please call me so I'm able to understand what happened during your appointment. Thank you, Amy S. (858) 622-0554
Prescribed medication caused severe intestinal pain requiring emergency room treatment.
Business reply on Google
Hi Jim, Your feedback is concerning, as it does not reflect our typical patient experience. I was unable to locate a patient record for you in our system. Please call me at your earliest convenience at (858) 622-0554 so we can discuss this matter further. Talk soon, Amy S., Practice Manager
Clinic failed to disclose age restrictions before patient arrival
Business reply on Google
Hi Austin, Your feedback is highly concerning, as this does not reflect our typical patient experience. Please call me at your earliest convenience so we can discuss this matter further as we may need to retrain staff. Regarding our services, we generally treat children over two years of age, though this depends on the specific reason for the visit. In certain cases, a child may require a higher level of specialized care or expertise than we can provide. Please call me at 858-622-0554. Amy S., Practice Manager I look forward to speaking with you.
Doctor failed to diagnose condition and provided no effective treatment plan.
Business reply on Google
Hi Mireya, We are disappointed to hear about your experience. We understand your frustration regarding the decision not to prescribe antibiotics; however, antibiotics are ineffective against allergies and viruses. Our providers are very careful with these prescriptions, as overuse can have a negative impact on your long-term health. We will review what occurred at your appointment. Thank you for your feedback. MD Today Staff
Incorrect medical diagnosis provided by a physician assistant
Business reply on Google
Hi Ben, We are unable to discuss specifics of your son's case, however, pneumonia can sometimes develop over days. Our PAs are very experienced and are supervised by a physician. We hope you and your family are feeling better. Please call me at (858) 622-0554 if you have any questions or concerns. Amy S., Practice Manager
Staff members lack professionalism and politeness during emergency visits.
Business reply on Google
Hi Kimberly, Please give me a call to discuss your recent visit. I would like to go over what happened and determine if any additional staff training is necessary. Thank you, Amy (858) 622-0554
failure to provide emergency medical care at urgent care facility
Business reply on Google
Dear Sergey, Please call me as soon as possible at 858-720-0554. We do not have any record of you being a patient here at MD Today Urgent Care. We have searched your last name and do not find your name in either of our locations. We are concerned about the statements you have made and would like to discuss this with you directly, as we have not yet heard from you. Sincerely, Amy S., Practice Manager
Staff refused to provide medical care to a sick child
Business reply on Google
Dear Happy Movers, Because you posted on your business account, we were unable to locate your daughter's information. However, if you arrived late in the evening, we may have reached capacity for the day. We typically ask patients with respiratory symptoms to wait outside to protect other patients and our staff, which can sometimes give the impression that our wait time is shorter than it actually is. We will retrain our staff to provide recommendations for alternative care options when we are near closing time. Please note that urgent care options after 8:00 PM are limited in this area and vary depending on insurance coverage. We hope your daughter is feeling better. If you can call us at 858-720-0554 with more specific details regarding your visit, I would be happy to better address your concerns. Best regards, Amy S., Practice Manager
Patient turned away without assessment despite urgent medical symptoms
Business reply on Google
Dear Olivia, We were unable to locate your daughter's information in our system. However, if you arrived late in the evening, we may have reached capacity for the day. We typically ask patients with respiratory symptoms to wait outside to protect other patients and our staff, which can sometimes give the impression that our wait time is shorter than it actually is. We will retrain our staff to provide recommendations for alternative care options when we are near closing time. Please note that urgent care options after 8:00 PM are limited in this area and vary depending on insurance coverage. We hope your daughter is feeling better. If you can call us at 858-720-0554 with more specific details regarding your visit, I would be happy to better address your concerns. Best regards, Amy S., Practice Manager
Medical staff prescribed incorrect and insufficient medication to the patient.
Business reply on Google
Hi Mary, Please call me at 858-622-0554 so we can discuss your experience. We would like to understand what went wrong and learn how we can improve our services. Thank you, Amy
Facility refused service one hour before the posted closing time.
Business reply on Google
Hi Rob, We understand your disappointment regarding your recent experience. Due to the current respiratory season, we limit walk-ins to ensure our staff can manage high patient volumes within their scheduled hours. Many urgent care clinics operate this way to prevent staff burnout and excessive overtime. We also have patients with respiratory concerns wait outside so it appears our waiting room is empty. To ensure you are seen at a specific time, we recommend scheduling an appointment in advance through our website. We hope you will consider visiting us again in the future. Take care, Amy S. 858-622-0554
Doctor failed to diagnose a significant injury after a car accident.
Business reply on Google
Hi Jaden, We sincerely regret that your recent experience with our clinic did not meet your expectations. Our records indicate that during check-in, you were informed of our current limitations regarding on-site imaging services. Given the nature of your request, and in the interest of providing the highest level of care, we referred you to the Emergency Room to ensure you received the necessary diagnostic services. We hope you are feeling better now. Sincerely, MD Today Staff
The patient received a superficial examination and dismissive medical care.
Business reply on Google
Hi Yitzhak, I am very sorry to hear that your recent experience was not up to our usual standards. We take patient feedback seriously, and this is certainly not the patient experience we strive to provide. Sincerely, Amy S. 858-622-0554
Patients with appointments experience long wait times and poor staff communication.
Business reply on Google
Hi Tina, We are disappointed to hear about your experience. We will retrain staff to make sure they are communicating with you. We are committed to providing excellent service, however, it is difficult at times to estimate how long an unexpected procedure may take. Please call me if you have any other concerns. Hope you are feeling better, Amy S. 858-622-0554
Doctor rushed the appointment and dismissed the patient's pain and injury.
Business reply on Google
Hi Kim, Please call me so we can review what happened when you came in. What you are describing is not most of our patient's experience. Look forward to hearing from you, Amy 858-720-0554
Staff provided inaccurate cost estimates leading to an unexpected bill.
Business reply on Google
Dear Marikris, We are disappointed to hear about your experience. We are actively retraining our staff to better navigate complex medical benefits, as we understand that mistakes can sometimes happen despite their best efforts. Thank you for bringing this to our attention. Our goal is to never mislead anyone or make them feel that our services do not justify their insurance deductibles. We wish you a healthy and happy year. Please call me if you would like to discuss further at 858-622-0554. Thank you, Amy S.
Doctor displayed unprofessional behavior and refused to provide adequate wound care.
Business reply on Google
We're sorry to hear that you're disappointed with your recent visit. We've reviewed your chart and discussed your concerns with the provider, and based on that, it appears the care you received was appropriate. We understand your frustration regarding the wound, and while we recommended seeing your surgeon or a local plastic surgeon, you were reluctant to pursue those options. Unfortunately, repairing wounds at this late date is not a procedure we are able to perform. We also understand the challenges of not having medical insurance, and we strive to keep our pricing very reasonable. We hope you are feeling better and wish you the best. MD Today Staff
Doctor dismissed symptoms and sent prescription to the wrong pharmacy.
Business reply on Google
Hi Anna, We are disappointed by your recent experience. We value your concerns and strive to ensure every patient feels understood and respected. We aim to provide clear explanations and address all questions thoroughly. Please feel free to contact me to discuss any questions or concerns you may have. We are committed to providing you with the best possible care. (858) 622-0554 Hope you are feeling better, Amy S. (858) 622-0554