MD Today Urgent Care
🩺 Health & Wellness · 2 locations
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Medical staff disregarded patient symptoms and failed to provide care.
Business reply on Google
Hi Randall, I would like to hear more about your experience as this is not our typical patient feedback. Please call me at 858-720-0554. Thank you, Amy
Excessive wait times prevented patient from filling a necessary prescription.
Business reply on Google
Hi Juwon, We understand your frustration regarding the delay during your recent visit. As we mentioned, we had to attend to an urgent patient situation. Similar to an emergency room, unexpected medical emergencies can occasionally impact our schedule. We appreciate your patience and hope you will give us another opportunity to provide you with the efficient service that typical reflects our clinic's standard of care. Take care, MD Today Staff
Urgent care failed to diagnose child's severe dehydration
Medical provider failed to address symptoms and prescribed incorrect medication.
Business reply on Google
Hi Kylie, We were disappointed to read your review. Our provider felt she took great care during your visit, and we would appreciate the opportunity to discuss your experience further. Sincerely, Amy S. (858) 622-0554
Doctor dismissed patient concerns and insulted them without performing diagnostic tests.
Business reply on Google
Hi Doug, I'm unable to locate your appointment in our system or what day you came in. Please call me so I'm able to understand what happened during your appointment. Thank you, Amy S. (858) 622-0554
receptionist ignored injured patient and refused medical assessment before closing
Business reply on Google
Hello Callan, Our staff indicated that there was no record of the incident you described occurring in our office last night. Please call me at (858) 720-0554 so I can gather more specific details regarding your visit. We take your feedback very seriously and would like to investigate this further. Thank you, Amy S., Practice Manager
Prescribed medication caused severe intestinal pain requiring emergency room treatment.
Business reply on Google
Hi Jim, Your feedback is concerning, as it does not reflect our typical patient experience. I was unable to locate a patient record for you in our system. Please call me at your earliest convenience at (858) 622-0554 so we can discuss this matter further. Talk soon, Amy S., Practice Manager
Clinic failed to disclose age restrictions before patient arrival
Business reply on Google
Hi Austin, Your feedback is highly concerning, as this does not reflect our typical patient experience. Please call me at your earliest convenience so we can discuss this matter further as we may need to retrain staff. Regarding our services, we generally treat children over two years of age, though this depends on the specific reason for the visit. In certain cases, a child may require a higher level of specialized care or expertise than we can provide. Please call me at 858-622-0554. Amy S., Practice Manager I look forward to speaking with you.
Medical provider failed to properly remove stitches from patient
Doctor failed to diagnose condition and provided no effective treatment plan.
Business reply on Google
Hi Mireya, We are disappointed to hear about your experience. We understand your frustration regarding the decision not to prescribe antibiotics; however, antibiotics are ineffective against allergies and viruses. Our providers are very careful with these prescriptions, as overuse can have a negative impact on your long-term health. We will review what occurred at your appointment. Thank you for your feedback. MD Today Staff
Patient felt disrespected and poorly cared for by nursing staff.
Business reply on Google
Hi Alicia, Please call me to discuss as we had a lengthy visit with you. Look forward to talking to you, Amy S. 858-720-0554
Incorrect medical diagnosis provided by a physician assistant
Business reply on Google
Hi Ben, We are unable to discuss specifics of your son's case, however, pneumonia can sometimes develop over days. Our PAs are very experienced and are supervised by a physician. We hope you and your family are feeling better. Please call me at (858) 622-0554 if you have any questions or concerns. Amy S., Practice Manager
Staff members lack professionalism and politeness during emergency visits.
Business reply on Google
Hi Kimberly, Please give me a call to discuss your recent visit. I would like to go over what happened and determine if any additional staff training is necessary. Thank you, Amy (858) 622-0554
failure to provide emergency medical care at urgent care facility
Business reply on Google
Dear Sergey, Please call me as soon as possible at 858-720-0554. We do not have any record of you being a patient here at MD Today Urgent Care. We have searched your last name and do not find your name in either of our locations. We are concerned about the statements you have made and would like to discuss this with you directly, as we have not yet heard from you. Sincerely, Amy S., Practice Manager
Staff refused to provide medical care to a sick child
Business reply on Google
Dear Happy Movers, Because you posted on your business account, we were unable to locate your daughter's information. However, if you arrived late in the evening, we may have reached capacity for the day. We typically ask patients with respiratory symptoms to wait outside to protect other patients and our staff, which can sometimes give the impression that our wait time is shorter than it actually is. We will retrain our staff to provide recommendations for alternative care options when we are near closing time. Please note that urgent care options after 8:00 PM are limited in this area and vary depending on insurance coverage. We hope your daughter is feeling better. If you can call us at 858-720-0554 with more specific details regarding your visit, I would be happy to better address your concerns. Best regards, Amy S., Practice Manager
Patient turned away without assessment despite urgent medical symptoms
Business reply on Google
Dear Olivia, We were unable to locate your daughter's information in our system. However, if you arrived late in the evening, we may have reached capacity for the day. We typically ask patients with respiratory symptoms to wait outside to protect other patients and our staff, which can sometimes give the impression that our wait time is shorter than it actually is. We will retrain our staff to provide recommendations for alternative care options when we are near closing time. Please note that urgent care options after 8:00 PM are limited in this area and vary depending on insurance coverage. We hope your daughter is feeling better. If you can call us at 858-720-0554 with more specific details regarding your visit, I would be happy to better address your concerns. Best regards, Amy S., Practice Manager
Medical staff prescribed incorrect and insufficient medication to the patient.
Business reply on Google
Hi Mary, Please call me at 858-622-0554 so we can discuss your experience. We would like to understand what went wrong and learn how we can improve our services. Thank you, Amy
Excessive wait times and refusal to provide radiation safety shielding.
Business reply on Google
Dear Leslie, We were disappointed to read your recent review and would like to address your concerns to clear up any misunderstanding. To ensure the safety of everyone in our clinic, we ask patients with respiratory symptoms to wait outside to prevent the potential spread of illness. This practice may occasionally give the impression that the waiting area is less busy than it actually is. Unless a patient has a scheduled appointment, we see everyone in the order they arrive. Our providers and staff are committed to delivering fast, thoughtful, and attentive care. Based on our internal review of your visit, you were taken back to the exam room within 45 mins. and your entire appointment time was less than 2 hours. Our team felt they provided you with the necessary attention and medical focus. We hope you are feeling better. MD Today Urgent Care
Patient received only vitals check without medical resolution for their issue.
Business reply on Google
Hi Moses, We are disappointed you did not find any value in your visit. Please call me if you have any questions or concerns, 858-720-0554. Sincerely, Amy S
Provider failed to perform exam and made inaccurate medical assessments.
Business reply on Google
Hello Karthikeyan, After a careful review of your chart and feedback from our provider, we have determined that your visit and treatment were appropriate. Please understand that we are unable to discuss the specific details of your care on a public forum. If you would like to discuss this further, please feel free to contact me directly at 858-720-0554. Sincerely, Amy S.