MD Today Urgent Care - Carmel Valley
🩺 Health & Wellness · 3830 Valley Centre Dr Ste 702 · San Diego
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Medical staff disregarded patient symptoms and failed to provide care.
Business reply on Google
Hi Randall, I would like to hear more about your experience as this is not our typical patient feedback. Please call me at 858-720-0554. Thank you, Amy
Excessive wait times prevented patient from filling a necessary prescription.
Business reply on Google
Hi Juwon, We understand your frustration regarding the delay during your recent visit. As we mentioned, we had to attend to an urgent patient situation. Similar to an emergency room, unexpected medical emergencies can occasionally impact our schedule. We appreciate your patience and hope you will give us another opportunity to provide you with the efficient service that typical reflects our clinic's standard of care. Take care, MD Today Staff
receptionist ignored injured patient and refused medical assessment before closing
Business reply on Google
Hello Callan, Our staff indicated that there was no record of the incident you described occurring in our office last night. Please call me at (858) 720-0554 so I can gather more specific details regarding your visit. We take your feedback very seriously and would like to investigate this further. Thank you, Amy S., Practice Manager
Medical provider failed to properly remove stitches from patient
Patient felt disrespected and poorly cared for by nursing staff.
Business reply on Google
Hi Alicia, Please call me to discuss as we had a lengthy visit with you. Look forward to talking to you, Amy S. 858-720-0554
Excessive wait times and refusal to provide radiation safety shielding.
Business reply on Google
Dear Leslie, We were disappointed to read your recent review and would like to address your concerns to clear up any misunderstanding. To ensure the safety of everyone in our clinic, we ask patients with respiratory symptoms to wait outside to prevent the potential spread of illness. This practice may occasionally give the impression that the waiting area is less busy than it actually is. Unless a patient has a scheduled appointment, we see everyone in the order they arrive. Our providers and staff are committed to delivering fast, thoughtful, and attentive care. Based on our internal review of your visit, you were taken back to the exam room within 45 mins. and your entire appointment time was less than 2 hours. Our team felt they provided you with the necessary attention and medical focus. We hope you are feeling better. MD Today Urgent Care
Patient received only vitals check without medical resolution for their issue.
Business reply on Google
Hi Moses, We are disappointed you did not find any value in your visit. Please call me if you have any questions or concerns, 858-720-0554. Sincerely, Amy S
Provider failed to perform exam and made inaccurate medical assessments.
Business reply on Google
Hello Karthikeyan, After a careful review of your chart and feedback from our provider, we have determined that your visit and treatment were appropriate. Please understand that we are unable to discuss the specific details of your care on a public forum. If you would like to discuss this further, please feel free to contact me directly at 858-720-0554. Sincerely, Amy S.
Physician assistant was dismissive and rude regarding patient medical history.
Doctor prescribed medication without performing a physical examination.
Business reply on Google
Hi Deberry, Please call me at 858-720-0554 to discuss this further. The information provided does not align with our providers' usual examination procedures. I would like to gather more specific details so our medical director can address this with the provider. Thank you, Amy
Excessive wait time and poor communication from staff.
Business reply on Google
Hi Moji, We are truly sorry to hear about your recent experience at our clinic. We understand your frustration regarding the wait time and the lack of communication you experienced. We are actively retraining our staff to ensure all patients are kept informed about potential delays, especially when urgent or longer procedures occur unexpectedly. We value your feedback and hope you will consider giving us another opportunity to provide you with the positive experience most of our patients receive. If you would like to discuss this further, please do not hesitate to contact me directly at 858-720-0554. Thank you, Amy S.
Doctor failed to provide aftercare instructions or treatment recommendations.
Business reply on Google
Hello, We are truly disappointed to hear about your recent experience, as this does not reflect the usual standard of care we strive to provide to our patients. We take all feedback seriously and use it as an opportunity to retrain our staff and improve our services. So that we can better understand your concerns and address them properly, please call me at 858-720-0554, as I am currently unable to locate your visit in our system. Thank you, Amy S.
Medical negligence led to severe complications and amputation of toes.
Staff failed to perform requested throat swab and rushed the appointment.
Doctor refused to provide necessary medication and medical assistance
Business reply on Google
Hello, Please call me regarding you visit so we can discuss privately at 858-720-0554. Thanks, Amy
Unprofessional staff behavior and improper clinical procedure during urgent care visit.
Business reply on Google
Hello Leandra, We are disappointed by your experience. Please call to discuss details. Amy 858-720-0554
Staff forced a sick patient to wait outside in cold weather.
Business reply on Google
Hi Chris, We are disappointed your perception was we are not helpful. We ask sick patients to wait in their car, go home if they are close, or wait outside. This is to protect other patients and our staff who are not sick. Because of flu and respiratory illness season, our wait times have increased. We pride ourselves in being as quick and thorough as possible. We absolutely do not accept race as an issue at our company and everyone is treated fairly. Hope your friend is feeling better. MD Today Staff
Clinic failed to communicate positive test results and billed for services.
Business reply on Google
Hi Molly, We have already reached out to you in Sept. The bill you received was for your deductible for the insurance plan that you choose. Unfortunately, we are not able to go into details about your visit on a social platform. Stay well, MD Today Urgent Care
rude staff and long wait times for appointments
Business reply on Google
Hi Margaret, We did try to help you today. We do apologize if you felt we were rude to you. We are here to help our patients. We are only seeing patients via telemed for positive COVID symptoms. We hope you feel better soon. Sincerely, MD Today Staff
Urgent care cancelled virtual appointment without prior notice of eligibility…
Business reply on Google
Hi Brandi, We have a note online that only COVID patients should schedule for telemedicine. We require any patient that does not have a prior visit with us to present in the clinic. We understand it was difficult because you were out of town. We hope your mother is feeling better and you have safe travels. Sincerely, MD Today Staff