Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Business refused to provide accommodations for a disabled customer.
Business reply on Google
Leslie, I'm very sorry to hear about your experience. We aim to provide excellent service to all our customers, and it's disappointing to learn we fell short in making you feel welcome and accommodated. We regret that we were unable to service your vehicle on this occasion and that we didn't offer the assistance you expected. We value your feedback and will use it to improve our customer interactions.
The business charged significantly higher prices than a local competitor.
Business reply on Google
Eric, I'm sorry to hear about your experience. We quoted you $500 for the AC hose and Freon, and I understand you found a different service for $200 that got your AC ice cold. While our pricing reflects the parts and labor specific to our Meineke standards, I regret that we weren't able to meet your expectations on this occasion. We aim to provide fair and transparent service, and I apologize if that wasn't your perception.
The business failed to open at the scheduled appointment time.
Business reply on Google
Mr. Trevino, I apologize that we weren't open when you arrived for your 7:30 a.m. appointment. That's certainly not the first impression we want to make. We aim to be ready for our customers, and it sounds like we missed the mark that morning. I understand your hesitation and appreciate you bringing this to our attention.
The final repair cost significantly exceeded the initial estimate provided.
Business reply on Google
Mr. Markle, Thanks for your feedback. I'm sorry to hear you had a negative experience with us at Meineke Car Care Center. Please contact me at (210) 653-9500 so I can better undestand what happened here. We're here because we love automobiles and because we love helping customers like yourself keep their cars running as smoothly as possible. I, do not tollerate any of my staff to taking advantage of our customers in any way. So please call me to discuss to details of what may have happened so that I can address it with my staff if need be. Daniel
Improper installation of catalytic converters and refusal to honor warranty.
Business reply on Google
We're sorry you had a negative experience with us at Meineke Car Care Center, Sara. We never want our customers to leave our store unhappy. Don't hesitate to reach out to us at (210) 951-2253 so that we can work with you to ensure your issue is resolved as soon as possible!
customer has not received a prepaid discount card for services
Business reply on Google
Hello Camille, We'll be more than happy to redeem every one of the services on the coupon card that you purchased, but we need you to bring that card in when we perform these services to sign off on them as they're completed. From your review, it looks like you may have lost that card. We don't sell these cards as they're developed, printed, and sold through a different company. We do fully honor those coupons though, so with that stated, if you have lost your card, please contact Jose, from Business Done Right at 210-724-2601, and he should be able to assist you with acquiring a new card. Daniel
Poor communication and unexpected high costs regarding a warranty repair.
Business reply on Google
Mr./Mrs. Roma. I'm sorry you had a bad experience. I've reviewed our records and we don't have record of a customer with the last name Roma. I also read through your review in detail to try to gain some incite on what may have transpired, but I just can't figure out what you're referring to, and I don't recall any resent conversation with a customer that relates to your post. While I'm in no way trying to discredit your statements, I really would like to better understand what may have happened during your visit. If you don't mind, please call me directly at 210-653-9500 to discuss your concern so that we can consider options to better address your concerns. Daniel
The shop charged for diagnostic work that was never performed.
Business reply on Google
Mr. Lamoureaux, I've personally reviewed the details of your visit with us and you are completely mistaken. Please review the digital inspection that we previously sent you showing the results of our A/C system diagnostic. The diagnostic included evacuating the freon from the system, opening up your A/C lines, and getting a cotton swab sample from the inside of your air conditioning lines. Please take a look at the photo showing oily metal shavings taken from inside your lines. This is an indication of catastrophic internal compressor damage, and it requires the replacement of your compressor, expansion valve, drier and condenser. It also requires a complete flush of your A/C system lines to remove all metal shavings so that they don't get back into your new compressor and ruin that one as well. We stand by our recommendation 100%, and if you have any questions, please review the details of your digital inspeciton and please contact me with any additional questions. Daniel
Staff provided false information and exhibited rude behavior toward the customer.
Business reply on Google
Mrs. Havemann, We're sorry you had a negative experience with us at Meineke Car Care Center. The person you spoke to was a newly hired service manager that's no longer with us. I sincerely apologize for your experience with us. We've since terminated his employment due to multiple unacceptable interactions with customers like yourself. Please note that his handling of your visit isn't indicative of how we normally do business here. We do fully honor the Business Done Right coupon book and we're more than happy to take care of you with any of the items listed on that promotion. Please call me directly at 210-653-9500 with any questions relating to that coupon book and I'll be more than happy to review it with you. Best Regards, Daniel
Technicians falsely claimed parts were faulty to increase service costs.
Business reply on Google
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mechanics failed to diagnose and resolve recurring vehicle AC issue
Business reply on Google
Mr. Stensrud, I appreciate your feedback, and I agree that you've been back to us way too many times for Blower Motor replacements on you Corvette. I also agree that we deserve a poor review due to the continued problems we've encountered with your blower motor not functioning. I've reviewed your work history and the problem with your blower not working is progressively getting worse, even with Original Manufacturers (OEM) Parts. Please note that these parts have been continually replaced under warranty. The first part lasted over a year, the second lasted about 6 months, the third lasted two months, and the fourth only a few weeks. The problem isn't with the blower motor, and we suspect its in the electronic A/C controller. For this reason, we've referred you to an automotive A/C specialist so that they can better diagnose your blower controller problem. Please rest assured that our shop manager will continue to be in communication with the A/C specialist to insure that they get to the root cause on your issue. Please contact me if you have any additional conserns. Best Regards, Daniel
Overcharged for unnecessary repairs and poor customer service communication.
Business reply on Google
Mrs. Kiprotich, I sincerely apologize for your experience with us. I've reviewed the specifics of your visit, the timing, and your inspection results. My staff performed terribly during your visit in many ways, and this is not acceptable. In response to your concern, and a couple of other issues that we've had, I've terminated our service advisor's employment. Additionally, I've disciplined the two other employees that were hanging out in our lobby discussing their personal life instead of attending to their jobs. As a Meineke Franchise, we hold our employees to a higher level of professionalism and the level of service that you received is unacceptable. Once again, I sincerely apologize for the poor service you received. Daniel
excessive repair quotes and refusal to warranty partial work
Business reply on Google
Hi, Corey. We strive to always provide a positive experience for our customers at Meineke Car Care Center, and we're sorry we fell short of expectations this time. We want to make sure we address your issue, so please reach out at (210) 951-2253 so we can support you in resolving this issue.
Incompetent repairs and misdiagnosis caused severe damage to the vehicle.
Business reply on Google
Mr. Hackenberg, I appreciate receiving feedback, good or bad, and I want you to know that we take all feedback seriously. If my staff is doing something incorrectly, I address it immidiately to insure the best customer service possible. In your case, I read through your post and searched through your vehicle history here at Meineke. I didn't reference to any issues with previous oil changes or and indication that we had performed a diagnostic on any of your vehicles within the last year. The documentation on all pre-work inspections and post-work reports is exactly as it should be. However, I do see some maintenance recommendations and associated pictures on your inspection reports that were pointed out to you, but there is no documentation referencing any sort of diagnostic. We stand by all our work, with a 12 month/12,000 mile nationwide warranty, so please contact me directly at 210-653-9500 if there is any Meineke Associated damage to your father's vehicle so that I can discuss options needed to make it right. Best Regards, Daniel
The business attempted to increase the price after providing a quote.
Business reply on Google
We're sorry you had a negative experience with us at Meineke Car Care Center, Kay. We never want our customers to leave our store unhappy. Don't hesitate to reach out to us at (210) 951-2253 so that we can work with you to ensure your issue is resolved as soon as possible!
Business was closed during the scheduled appointment time without prior notice.
Business reply on Google
Mrs. Neeley, I sincerely apologize for your inconvenience, on Friday, December 23rd. We did close early that day to give our employees a few extra hours to spend with their families as we went into the Christmas holiday. We had stopped taking appointments after 3:00pm on Friday, and we don't see any customer names on the schedule after 3:00, so I'm not sure how this scheduling technical issue could have happened. We've reached out to our corporate office to see if other locations may have had a similar problem, so that we can prevent this from happening in the future. As I mentioned earlier, I understand your confusion and I sincerely apologize for the scheduling conflict. If you don't mind, please contact me directly at 210-653-9500 to see if there's anything we can do to make this right for you. Best Regards, Daniel
High diagnostic fees charged without resolving the vehicle issue
Business reply on Google
Mr. Salgado, I've searched our records, and I don't see a customer with your last name on our recent customer list. Please come back in or call me personally to discuss your concern, so that I can better understand where your concern is coming from, and so that we may try to correct it. Daniel Gutierrez
Unauthorized repairs performed and vehicle held until payment was made.
The business provided false repair reports and inflated service costs.
Front desk staff provided unprofessional and rude customer service.