Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Staff attempted to overcharge for unnecessary suspension repairs.
Business reply on Google
Tristan, I'm sorry to hear about your experience. We always aim to be transparent with our customers, and I regret that wasn't your impression. We do thorough inspections, and if a suspension issue is found, we explain it clearly. If you'd like to discuss this further, please feel free to reach out to me directly at the shop.
Vehicle service was not started by the promised time.
Business reply on Google
Mike, I understand your frustration with the wait time for your oil change. We aim to complete services within the estimated timeframe, and I apologize that we missed the mark on this occasion, especially since it's happened before. We're looking into our scheduling and staffing to ensure this doesn't continue to be an issue.
The shop overcharges customers and pushes unnecessary service recommendations.
Business reply on Google
Raymond, being an ex employee who leaves a 1 star review 90min after you were let go is not helping your case.
Business refused to honor a valid promotional coupon for oil change
Business reply on Google
Hi Hau, I'm sorry to hear about your experience with the oil change coupon. We do sometimes have to adjust our offers based on market conditions, but I understand how frustrating that must have been given the flyer's expiration date. We aim to be transparent with all our customers, and I apologize that we missed the mark here. I'd like to look into this further for you.
Shop refused to fix a leak caused by their recent repair.
Business reply on Google
Hi Mingdi, you are correct on a few things and wanted to address this personally. We did tell you and showed you pictures of the seals leaking on your rear differential. We recommended this repair and you declined it. You instead had us do a differential fluid exchange. We would love to still do the repair for you. Please reach out to me personally if I can help. [email protected] Joe
Business refused oil change unless additional repairs were performed.
Business reply on Google
Hi Cesar, you are correct in we don't provide oil refills. We did an oil change and showed you where your vehicle is leaking oil in multiple locations. You declined to have us repair it and that's ok. Unfortunately, I can't keep adding oil to your car every couple week's for free just because you won't fix the leak. The leak needs to be repaired. Either by us or another shop. If you need the photos of the leaks again, please reach out to me personally at [email protected]
Staff was rude and unauthorized vehicle information was shared with CarFax.
Business reply on Google
Hi Jossolyn, we're sorry to hear you had a negative experience at Meineke Car Care Center. Please call us at (408) 680-8140 so we can make this right.
Poor communication and recurring mechanical issues after lengthy repair delays.
Business reply on Google
Hi, Dency. We strive to always provide a positive experience for our customers at Meineke Car Care Center, and we're sorry we fell short of expectations this time. We want to make sure we address your issue, so please reach out at (408) 680-8140 so we can support you in resolving this issue.
inconsistent pricing and aggressive upselling tactics during vehicle repair
Business reply on Google
We're sorry you had a negative experience with us at Meineke Car Care Center, Sankit. We never want our customers to leave our store unhappy. Don't hesitate to reach out to us at (408) 680-8140 so that we can work with you to ensure your issue is resolved as soon as possible!
Technician failed to replace a screw after an oil change service.
Business reply on Google
Hi Shunlong, we're sorry to hear you had a negative experience at Meineke Car Care Center. Please call us at (408) 680-8140 so we can make this right.
Improper oil change caused engine damage and difficult refund process.
Business reply on Google
Hi James, we're sorry to hear you had a negative experience at Meineke Car Care Center. Please call us at (408) 680-8140 so we can make this right.
Shop provided opaque billing and pressured customers for positive reviews.
Business reply on Google
Hi, Robin. We strive to always provide a positive experience for our customers at Meineke Car Care Center, and we're sorry we fell short of expectations this time. We want to make sure we address your issue, so please reach out at (408) 680-8140 so we can support you in resolving this issue.
Incomplete vehicle inspection and poor staff communication regarding service delays.
Business reply on Google
Thanks for your feedback, David. We strive to always provide a positive experience for our customers at Meineke Car Care Center, and we're sorry we fell short of expectations this time. Please give us a call at (408) 680-8140 so that we can make sure this problem doesn't happen again.
Long wait time and condescending staff behavior during oil change service.
Business reply on Google
Hi, Cheryl. We strive to always provide a positive experience for our customers at Meineke Car Care Center, and we're sorry we fell short of expectations this time. We want to make sure we address your issue, so please reach out at (408) 680-8140 so we can support you in resolving this issue.
The staff member was rude and dismissive toward the customer.
Business reply on Google
Hi, Julie. We strive to always provide a positive experience for our customers at Meineke Car Care Center, and we're sorry we fell short of expectations this time. We want to make sure we address your issue, so please reach out at (408) 680-8140 so we can support you in resolving this issue.
Incomplete vehicle inspection and significant price increases under new management.
Business reply on Google
Thanks for your feedback, Desi. We're sorry to hear you had a negative experience with us at Meineke Car Care Center. Please contact us at (408) 680-8140 so we can work with you to resolve this issue.
Manager was unprofessional and threatened to tow the vehicle.
Business reply on Google
I'm sorry if there was any misunderstanding, but as we explained to you we would check underneath the car at no cost to see if you had an oil leak, as you told us you had an oil change done at another shop, but that any further diagnosis we would have to charge for, especially since the car was towed in and not in running condition.
Excessive wait times, sensor issues, and interior grease stains after service.
Business reply on Google
Hayley - I’m sorry you had a bad experience. My service manager will contact you regarding the grease stains.
The shop failed to perform requested tire rotation and falsified paperwork.
Mechanics failed to fix vehicle and attempted unnecessary expensive repairs