Memorial Hermann-GoHealth Urgent Care
🩺 Health & Wellness · 1911 Taylor St Ste E · Houston
Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
Doctor prescribed allergic medication and clinic demanded payment for correction
Business reply on Google
Hello, we are sorry to hear about your recent experience. If we can be of further assistance or if you would like to speak to a manager, please reach out to us here: www.gohealthuc.com/connect.
Staff entered incorrect patient information resulting in an erroneous bill.
Business reply on Google
Hi, we want to help you as quickly as possible. To connect you to the correct person, please fill out the form here: https://www.gohealthuc.com/bill-pay#billing-support
Nurse practitioner refused to perform an ear cleaning procedure.
Business reply on Google
Hi, we want to help you as quickly as possible. To connect you to the correct person, please fill out this form: www.gohealthuc.com/connect
Staff provided negligent medical care and ignored patient safety concerns.
Business reply on Google
Hi, thank you for taking the time to leave us a review - we are sorry to hear about your experience. If we can be of further assistance, please don’t hesitate to reach out to us: at www.gohealthuc.com/connect and we will escalate this matter to the appropriate contact on our team.
Doctor failed to send prescription after confirming it was sent.
Business reply on Google
Hi, we want to help you as quickly as possible. To connect you to the correct person, please fill out this form: www.gohealthuc.com/connect
Front desk provided inaccurate billing estimates for medical services.
Business reply on Google
Hi, we want to help you as quickly as possible. To connect you to the correct person, please fill out the form here: https://www.gohealthuc.com/bill-pay#billing-support
Medical staff provided poor care and incorrect medication for patient condition.
Business reply on Google
Hi there. We are sorry to hear about your recent experience. For your privacy, please send us a note (www.gohealthuc.com/connect) so we can provide a better experience next time. Thank you.
Doctor provided medication without diagnosis or thorough consultation
Business reply on Google
Hi, thank you for taking the time to leave us a review - we are sorry to hear about your experience. If we can be of further assistance, please don’t hesitate to reach out to us: at www.gohealthuc.com/connect and we will escalate this matter to the appropriate contact on our team.
Patient waited over an hour past appointment time without being seen.
Business reply on Google
Hi, we want to help you as quickly as possible. To connect you to the correct person, please fill out this form: www.gohealthuc.com/contact
Staff refused to listen to symptoms and was belittling to patient.
Business reply on Google
Hi, we want to help you as quickly as possible. To connect you to the correct person, please fill out this form: www.gohealthuc.com/contact
The clinic is unresponsive to follow-up calls regarding test results.
Business reply on Google
Hi, thank you for taking the time to leave us a review - we are sorry to hear about your experience. If we can be of further assistance, please don’t hesitate to reach out to us: at www.gohealthuc.com/contact and we will escalate this matter to the appropriate contact on our team.
Nurse performed strep swab incorrectly by swabbing cheeks instead of tonsils.
Business reply on Google
Hi, we want to help you as quickly as possible. To connect you to the correct person, please fill out this form: www.gohealthuc.com/contact
Incorrect diagnosis and high billing for a short consultation
Business reply on Google
Hi, we’d love to connect with you offline to learn more about your concerns – for your privacy, could you please send us a note (www.gohealthuc.com/contact) so we can better assist you?
facility is billing for services not rendered and harassing the patient
Unexpected high bill received one year after the medical appointment
Business reply on Google
Hello, we appreciate you bringing this to our attention and we would like to send this to a manager to address this. Please fill out this contact form here: www.gohealthuc.com/contact
Staff lacked pediatric expertise and failed to diagnose child's pneumonia.
Business reply on Google
Hello, thank you for taking the time to share your experience and for bringing this matter to our attention. We regret that you had anything less than a positive experience. If you're open to speaking further, please reach out to our team at www.gohealthuc.com/contact. We hope to hear from you soon.
Inadequate medical evaluation and potential bias in patient care.
Business reply on Google
Hello, thank you for bringing this to our attention - we take this feedback seriously. To better address your feedback and concerns, please reach out to www.gohealthuc.com/contact, with a detailed account of your experience and the best way to contact you.
Doctor failed to provide appropriate treatment for a throat infection.
Business reply on Google
Hello, we’re sorry you had a less-than-pleasant experience. If you would like to connect with a manager, you can send us a note, here: www.gohealthuc.com/contact
Charged three hundred dollars for a service not provided
Business reply on Google
Hi there. We are sorry you had a less-than-pleasant experience. Please visit www.gohealthuc.com/contact to send us a note with as much information as you can so we can send this to the appropriate department to address your concern.
Incorrect medical diagnosis led to prolonged illness and missed work
Business reply on Google
Hi, we’re sorry you had a less-than-pleasant experience. Please know that your feedback is seen and viewed as important to our team. If you would like to connect with a manager, you can send us a note, here: www.gohealthuc.com/contact