Memorial Hermann-GoHealth Urgent Care
🩺 Health & Wellness · 4 locations
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
Doctor prescribed allergic medication and clinic demanded payment for correction
Business reply on Google
Hello, we are sorry to hear about your recent experience. If we can be of further assistance or if you would like to speak to a manager, please reach out to us here: www.gohealthuc.com/connect.
Staff entered incorrect patient information resulting in an erroneous bill.
Business reply on Google
Hi, we want to help you as quickly as possible. To connect you to the correct person, please fill out the form here: https://www.gohealthuc.com/bill-pay#billing-support
Facility refused to treat patient for head injury using private insurance.
Business reply on Google
We’re sorry your experience was unsatisfactory. Please let us know how we can improve – send our team a note, and someone will be in touch with you soon: www.gohealthuc.com/connect
Staff failed to correctly verify insurance coverage status
Business reply on Google
Hello, we are sorry to hear about your recent experience. If we can be of further assistance or if you would like to speak to a manager, please reach out to us here: www.gohealthuc.com/connect.
Nurse practitioner refused to perform an ear cleaning procedure.
Business reply on Google
Hi, we want to help you as quickly as possible. To connect you to the correct person, please fill out this form: www.gohealthuc.com/connect
Staff members displayed unprofessional behavior toward the patient.
Business reply on Google
Hi, thank you for taking the time to leave us a review - we are sorry to hear about your experience. If we can be of further assistance, please don’t hesitate to reach out to us: at www.gohealthuc.com/connect and we will escalate this matter to the appropriate contact on our team.
Staff were rude and failed to provide necessary medical treatment
Business reply on Google
Thank you for sharing your feedback with us. Please reach out to us at www.gohealthuc.com/connect with any concerns or suggestions. Your experience is important to us, and we strive to exceed expectations with every visit.
Incorrect billing and unauthorized disclosure of personal information to third parties.
Business reply on Google
Hello, thank you for taking the time to share your experience and for bringing this matter to our attention. We regret that you had anything less than a positive experience. If you're open to speaking further, please reach out to our team at www.gohealthuc.com/connect. We hope to hear from you soon.
Unexpected high billing charges for a short urgent care visit.
Business reply on Google
Hi, we want to help you as quickly as possible. To connect you to the correct person, please fill out the form here: https://www.gohealthuc.com/bill-pay#billing-support
Staff provided negligent medical care and ignored patient safety concerns.
Business reply on Google
Hi, thank you for taking the time to leave us a review - we are sorry to hear about your experience. If we can be of further assistance, please don’t hesitate to reach out to us: at www.gohealthuc.com/connect and we will escalate this matter to the appropriate contact on our team.
Provider failed to provide necessary medical treatment for patient illness.
Business reply on Google
We’re sorry your experience was unsatisfactory. Please let us know how we can improve – send our team a note, and someone will be in touch with you soon: www.gohealthuc.com/connect
Doctor failed to send prescription after confirming it was sent.
Business reply on Google
Hi, we want to help you as quickly as possible. To connect you to the correct person, please fill out this form: www.gohealthuc.com/connect
Facility refused service to infant and lacks baby changing stations.
Business reply on Google
We’re sorry your experience was unsatisfactory. Please let us know how we can improve – send our team a note, and someone will be in touch with you soon: www.gohealthuc.com/connect
Staff lacked medical supplies and displayed unprofessional behavior during patient…
Business reply on Google
Hi, we want to help you as quickly as possible. To connect you to the correct person, please fill out this form: www.gohealthuc.com/connect
Failure to schedule follow-up appointment despite repeated promises of contact
Business reply on Google
We’re sorry your experience was unsatisfactory. Please let us know how we can improve – send our team a note, and someone will be in touch with you soon: www.gohealthuc.com/connect
Staff provided rushed, unprofessional care and poor communication during the visit.
Business reply on Google
Hi, we’d love to connect with you offline to learn more about your concerns – for your privacy, could you please send us a note (www.gohealthuc.com/connnect) so we can better assist you?
Front desk provided inaccurate billing estimates for medical services.
Business reply on Google
Hi, we want to help you as quickly as possible. To connect you to the correct person, please fill out the form here: https://www.gohealthuc.com/bill-pay#billing-support
Medical staff provided poor care and incorrect medication for patient condition.
Business reply on Google
Hi there. We are sorry to hear about your recent experience. For your privacy, please send us a note (www.gohealthuc.com/connect) so we can provide a better experience next time. Thank you.
Provider prescribed incorrect medication and failed to document treatment plan.
Business reply on Google
We’re sorry your experience was unsatisfactory. Please let us know how we can improve – send our team a note, and someone will be in touch with you soon: www.gohealthuc.com/connect
Doctor provided medication without diagnosis or thorough consultation
Business reply on Google
Hi, thank you for taking the time to leave us a review - we are sorry to hear about your experience. If we can be of further assistance, please don’t hesitate to reach out to us: at www.gohealthuc.com/connect and we will escalate this matter to the appropriate contact on our team.