Memorial Hermann-GoHealth Urgent Care
🩺 Health & Wellness · 2400 N Shepherd Dr Ste 140 · Houston
Between really bad and never again.total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
Facility refused to treat patient for head injury using private insurance.
Business reply on Google
We’re sorry your experience was unsatisfactory. Please let us know how we can improve – send our team a note, and someone will be in touch with you soon: www.gohealthuc.com/connect
Unexpected high billing charges for a short urgent care visit.
Business reply on Google
Hi, we want to help you as quickly as possible. To connect you to the correct person, please fill out the form here: https://www.gohealthuc.com/bill-pay#billing-support
Staff lacked medical supplies and displayed unprofessional behavior during patient…
Business reply on Google
Hi, we want to help you as quickly as possible. To connect you to the correct person, please fill out this form: www.gohealthuc.com/connect
Failure to schedule follow-up appointment despite repeated promises of contact
Business reply on Google
We’re sorry your experience was unsatisfactory. Please let us know how we can improve – send our team a note, and someone will be in touch with you soon: www.gohealthuc.com/connect
billing department incorrectly processed insurance claims as a new patient
Business reply on Google
Hi, we want to help you as quickly as possible. To connect you to the correct person, please fill out the form here: https://www.gohealthuc.com/bill-pay#billing-support
Staff ignored the patient's caregiver during the medical visit.
Business reply on Google
Hello, thank you for taking the time to share your experience and for bringing this matter to our attention. We regret that you had anything less than a positive experience. If you're open to speaking further, please reach out to our team at www.gohealthuc.com/contact. We hope to hear from you soon.
Clinic refused service due to lack of debit card on file
Business reply on Google
Hi there. We are sorry to hear about your recent experience. For your privacy, please send us a note (www.gohealthuc.com/contact) so we can provide a better experience next time. Thank you.
Patient charged for visit despite lack of available physician
Business reply on Google
Hi, thank you for taking the time to leave us a review. If we can be of further assistance, please don’t hesitate to reach out to us: at www.gohealthuc.com/contact and we will escalate this matter to the appropriate contact on our team.
Staff refused to accept valid veteran insurance for medical services.
Business reply on Google
Hello, we appreciate you bringing this to our attention and we would like to send this to a manager to address this. Please fill out this contact form here: www.gohealthuc.com/contact
The physician assistant was rude and dismissive toward the patient.
Business reply on Google
Hello, thank you for bringing this to our attention - we take feedback like this seriously and want to make sure this is addressed properly with a manager. If you could add details in this form: www.gohealthuc.com/contact someone will be in touch with you shortly.
Staff were rude and unhelpful regarding billing policy inquiries.
Business reply on Google
Hello, we’re sorry to hear that your experience was not reflective of what we've come to expect and we would like to send this to a manager to address this. Please fill out this contact form here: www.gohealthuc.com/contact
clinic lacked equipment for necessary IV fluid treatment
Business reply on Google
Hello, thank you for taking the time to share your experience and for bringing this matter to our attention. We regret that you had anything less than a positive experience. If you're open to speaking further, please reach out to our team at www.gohealthuc.com/contact. We hope to hear from you soon.
Patient was denied medical care after waiting over an hour.
Business reply on Google
Hi, we’re sorry to hear that your experience was not reflective of what we've come to expect and we would like to send this to a manager to address this. Please fill out this contact form here: www.gohealthuc.com/contact
Staff ignored the customer and failed to acknowledge their arrival.
Business reply on Google
Hi there. We’re sorry to hear that your experience was not reflective of what we've come to expect and we would like to send this to a manager to address this. Please fill out this contact form here: www.gohealthuc.com/contact
Staff cancelled appointment and refused to prioritize patient with urgent medical need
Business reply on Google
Hello, thank you for taking the time to share your experience and for bringing this matter to our attention. We regret that you had anything less than a positive experience. If you're open to speaking further, please reach out to our team at www.gohealthuc.com/contact. We hope to hear from you soon.
Provider failed to prescribe medication correctly and showed lack of interest.
Business reply on Google
Hi there. We're really sorry to hear about your recent experience and we would like to send this to a manager to address this. Please fill out this contact form here: www.gohealthuc.com/contact
Nurse practitioner provided rushed and inadequate medical assessment and communication
Business reply on Google
Hi, we're really sorry to hear you had a less-than-pleasant experience and we would like to send this to a manager to address this. Please fill out this contact form here: www.gohealthuc.com/contact
staff failed to provide urgent medical attention to a gasping infant
Business reply on Google
Hi, thank you for taking the time out of your day to leave us a review - we are so sorry to hear about your experience. We would like to send this to a manager to address this. If you could please fill out this contact form here: www.gohealthuc.com/contact
Facility lacks onsite X-ray equipment and staff provided poor service.
Business reply on Google
We’re sorry to hear about your experience. Please visit www.gohealthuc.com/contact to send us a note with as much information as you can so we can send this to the appropriate department to address your concern.
Staff were rude and the business overcharged for services.
Business reply on Google
Thank you for taking the time out of your day to share your experience with us. We would like to send this to a manager to address this. If you could please fill out this contact form here: www.gohealthuc.com/contact