Memorial Hermann-GoHealth Urgent Care
🩺 Health & Wellness · 300 North Loop #100 · Houston
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Facility refused service to infant and lacks baby changing stations.
Business reply on Google
We’re sorry your experience was unsatisfactory. Please let us know how we can improve – send our team a note, and someone will be in touch with you soon: www.gohealthuc.com/connect
Provider prescribed incorrect medication and failed to document treatment plan.
Business reply on Google
We’re sorry your experience was unsatisfactory. Please let us know how we can improve – send our team a note, and someone will be in touch with you soon: www.gohealthuc.com/connect
The physician provided inadequate medical consultation and failed to address concerns.
Business reply on Google
We’re sorry your experience was unsatisfactory. Please let us know how we can improve – send our team a note, and someone will be in touch with you soon: www.gohealthuc.com/contact
Nurse practitioner failed to provide adequate medical treatment for symptoms.
Business reply on Google
Hello, thank you for taking the time to share your experience and for bringing this matter to our attention. We regret that you had anything less than a positive experience. If you're open to speaking further, please reach out to our team at www.gohealthuc.com/contact. We hope to hear from you soon.
Inaccurate diagnosis and poor medical care provided by urgent care staff.
Business reply on Google
Thank you so much for taking the time to share your feedback with us and for bringing this matter to our attention. We regret that your experience is not reflective of what we've come to expect. To better address your concerns, please reach out to www.gohealthuc.com/contact, with a detailed account of your experience and the best way to contact you. We hope to hear from you soon.
Mandatory card on file policy allows unauthorized charges for disputed billing.
Business reply on Google
We'd like to hear more about your experience. Please send your contact information and Memorial Hermann location to [email protected] so we can look into this.
The clinic failed to send the patient's prescribed medication to the pharmacy.
Business reply on Google
Hi, we're so sorry to hear about your experience and we would like to send this to a manager to address this. If you could please fill out this contact form here: www.gohealthuc.com/contact
Staff ignored respiratory distress and failed to resolve billing issues.
Business reply on Google
Hello, we’re sorry for the inconvenience you experienced. If you would like to discuss this with a manager, please send us a note here: www.gohealthuc.com/contact
The clinic overbooks appointments resulting in long wait times for patients.
Business reply on Google
Hi, Mike. Thank you for sharing your rating with us. Through feedback like yours, we can better serve the community. In this case, we would welcome the opportunity to learn more. Please consider submitting more information here: https://www.gohealthuc.com/contact. We use patient feedback as teachable moments for our teams to further their understanding of our community’s wants and needs. Thank you, again.
Two hour wait for a scheduled appointment
Business reply on Google
Hi, Ismael. Thank you for flagging this for our team. We apologize for the inconvenience and frustration you experienced during your recent visit. You can send us a request at the following link, https://www.gohealthuc.com/contact, to further this discussion. Your feedback is valuable to our team and we thank you for trusting us with your care.
Staff member was rude and rough during a medical test.
Business reply on Google
We'd like to hear more about your experience. Please send the best phone number to reach you to [email protected] so we can look into this.
Physicians failed to attend to sick children in the waiting area.
Business reply on Google
We'd like to hear more about your experience. Please send the Memorial Hermann location and the best phone number to reach you to [email protected] so we can look into this.
Urgent care location no longer accepts walk-in patients
Business reply on Google
We'd like to hear more about your experience. Please send the Memorial Hermann location and the best phone number to reach you to [email protected] so we can look into this.
Patient forced to wait outside in extreme heat
Business reply on Google
We'd like to hear more about your experience. Please send the best phone number to reach you to [email protected] so we can look into this.
Staff member exhibited discriminatory behavior and failed to wear identification
Business reply on Google
We'd like to hear more about your experience. Please send the Memorial Hermann location and the best phone number to reach you to [email protected] so we can look into this.
Staff used excessive force during swabbing causing physical injury and bleeding.
Business reply on Google
We'd like to hear more about your experience. Please send your contact information and Memorial Hermann location to [email protected] so we can look into this.
The doctor provided a superficial examination and limited medical advice.
Business reply on Google
Hi Leopoldo. We'd like to hear more about your experience. Please send your contact information and Memorial Hermann location to [email protected] so we can look into this.
Patient received an incorrect medical diagnosis for a kidney infection.
Business reply on Google
Hi Alissa, we'd like to hear more about your experience. Please send your contact information and Memorial Hermann location to [email protected] so we can look into this.
Urgent care failed to diagnose kidney stones and referred to ER.
Business reply on Google
Lily, We'd like to hear more about your experience. Please send your contact information to [email protected] so we can look into this.
Staff member falsely denied medical care for a laceration.