Memorial Hermann-GoHealth Urgent Care
🩺 Health & Wellness · 30129 Rock Creek Dr Suite 200 · Kingwood
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Staff failed to correctly verify insurance coverage status
Business reply on Google
Hello, we are sorry to hear about your recent experience. If we can be of further assistance or if you would like to speak to a manager, please reach out to us here: www.gohealthuc.com/connect.
Staff members displayed unprofessional behavior toward the patient.
Business reply on Google
Hi, thank you for taking the time to leave us a review - we are sorry to hear about your experience. If we can be of further assistance, please don’t hesitate to reach out to us: at www.gohealthuc.com/connect and we will escalate this matter to the appropriate contact on our team.
Staff were rude and failed to provide necessary medical treatment
Business reply on Google
Thank you for sharing your feedback with us. Please reach out to us at www.gohealthuc.com/connect with any concerns or suggestions. Your experience is important to us, and we strive to exceed expectations with every visit.
Incorrect billing and unauthorized disclosure of personal information to third parties.
Business reply on Google
Hello, thank you for taking the time to share your experience and for bringing this matter to our attention. We regret that you had anything less than a positive experience. If you're open to speaking further, please reach out to our team at www.gohealthuc.com/connect. We hope to hear from you soon.
Provider failed to provide necessary medical treatment for patient illness.
Business reply on Google
We’re sorry your experience was unsatisfactory. Please let us know how we can improve – send our team a note, and someone will be in touch with you soon: www.gohealthuc.com/connect
Staff provided rushed, unprofessional care and poor communication during the visit.
Business reply on Google
Hi, we’d love to connect with you offline to learn more about your concerns – for your privacy, could you please send us a note (www.gohealthuc.com/connnect) so we can better assist you?
Facility does not provide the annual physical service advertised online.
Business reply on Google
Thank you for sharing your feedback with us. Please reach out to us at www.gohealthuc.com/contact with any concerns or suggestions. Your experience is important to us, and we strive to exceed expectations with every visit.
Multiple unnecessary visits and failed medical testing resulting in repeated charges.
Business reply on Google
Hi, we want to help you as quickly as possible. To connect you to the correct person, please fill out this form: www.gohealthuc.com/contact
Medical assistant displayed rude behavior and refused to state her title.
Business reply on Google
Hi there. We are sorry to hear about your recent experience. For your privacy, please send us a note (www.gohealthuc.com/contact) so we can provide a better experience next time. Thank you.
Doctor provided poor bedside manner and failed to address patient symptoms.
Business reply on Google
Hi, we’re sorry to hear that your experience was not reflective of what we've come to expect and we would like to send this to a manager to address this. Please fill out this contact form here: www.gohealthuc.com/contact
medical staff failed to provide necessary testing or treatment for pain
Business reply on Google
Hello, we appreciate your feedback and we would like to send this to a manager to address this. Please fill out this contact form here: www.gohealthuc.com/contact
Excessive wait times due to lack of support staff.
Business reply on Google
Hello, we appreciate your feedback and we are sorry to hear about your less-than-pleasant experience. We would like to send this to a manager to address this. Please fill out this contact form here: www.gohealthuc.com/contact
Facility lacks diagnostic equipment and staff failed to coordinate patient referrals
Business reply on Google
Hi, we’re sorry you had a less-than-pleasant experience. Please know that your feedback is seen and viewed as important to our team. If you would like to connect with a manager, you can send us a note, here: www.gohealthuc.com/contact
medical treatment provided failed to resolve the patient's elbow inflammation
Business reply on Google
Hello, we’re sorry for the inconvenience you experienced. If you would like to discuss with a manager, please send us a note here: www.gohealthuc.com/contact
Excessive wait times and poor medical care during a suturing procedure.
Business reply on Google
Hi, we're so sorry to hear about your recent experience. If you'd like to fill out this form we can connect you with a manager to address your concerns: www.gohealthuc.com/contact
Urgent care failed to treat patient and referred to emergency room.
Business reply on Google
Thank you for your feedback - if you'd like to fill out this form we can connect you with a manager to address your concerns: www.gohealthuc.com/contact
The provider was rude and hung up during the call.
Business reply on Google
We’re sorry to hear about your experience. Please visit www.gohealthuc.com/contact to send us a note with as much information as you can so we can send this to the appropriate department to address your concern.