Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
Improper vehicle repair caused safety issues and additional mechanical damage
Business reply on Google
We sincerely apologize for the distress and inconvenience you experienced. Ensuring the safety and satisfaction of our customers is our top priority, and it's concerning to hear about the repeated issues with your vehicle. We understand how valuable your time is, especially during a road trip, and regret any disruption this caused. Please reach out to us directly so we can address your concerns more thoroughly and work towards a resolution. Thank you for bringing this to our attention.
Vehicle damaged during service and unnecessary repairs were attempted.
Business reply on Google
We sincerely apologize for the distressing experience you encountered during your visit. It's concerning to hear about the issues that arose with your vehicle following a simple headlight replacement. We understand the importance of your time and the trust you place in us when servicing your vehicle. Your feedback is invaluable, and we are eager to address these concerns with our team to ensure such situations are avoided in the future. We recommend reaching out to our corporate management for further assistance in reviewing this matter.
Incorrect oil service performed and requested vehicle inspections were not completed.
Business reply on Google
Thank you for sharing your experience. We apologize for the inconvenience you faced during your recent visit. Your feedback about the service and communication issues is important to us, and we will address these concerns with our team to improve our customer service. We understand your frustration and appreciate your loyalty. Please consider reaching out to us directly so we can further discuss your experience and work towards a resolution.
The business demonstrated unprofessional and unethical conduct.
Business reply on Google
Thank you for sharing your feedback. We are sorry to hear about your experience and take concerns about professionalism and reliability seriously. Your input is valuable to us as we strive to improve our services. If you have any further details you'd like to share, please feel free to reach out directly.
Staff provided poor service and attempted an unnecessary repair upsell.
Business reply on Google
Thank you for sharing your experience. We would like to help. Please connect with us at https://www.midas.com/aboutmidas/contactus/tabid/167/default.aspx
Technician failed to perform tire rotation and shop ignored follow-up requests.
Business reply on Google
We take all customer feedback seriously, but your review does not reflect what actually occurred during your visit. Our technician could not locate a wheel lock key in your vehicle, and you were informed that without it, we could not safely rotate your wheels. You were told we’d gladly perform the rotation at no charge if you returned with the correct key. Our manager remained in contact with you regarding this and made every effort to resolve the situation. As for pricing, nothing changed from your last visit—your previous coupon was $25 off, and this time you used a $15 coupon. The oil change price was the same; the only difference was the discount you chose to apply. It’s unfortunate that your review misrepresents the facts and unfairly targets our business. We are always willing to help resolve concerns, but we also stand by the truth. — Midas Team
Technicians caused additional vehicle damage during routine service appointments.
staff failed to provide quotes or follow up on vehicle repairs
Business reply on Google
Thank you for sharing your experience, Lauren. We apologize for the lack of communication and inconvenience you faced. Please connect with us directly so we can address your concerns. Please provide your contact information at https://www.midas.com/aboutmidas/contactus/tabid/167/default.aspx and we'll reach out to see how we can help.
Excessive wait times and failure to provide service receipts
Business reply on Google
Thank you for sharing your experience, Gage. We would like to help. Please connect with us at https://www.midas.com/aboutmidas/contactus/tabid/167/default.aspx
The store manager displayed a rude attitude toward the customer.
Business reply on Google
Thank you for sharing your experience, Shawn. We would like to help. Please connect with us at https://www.midas.com/aboutmidas/contactus/tabid/167/default.aspx
Mechanics caused vehicle damage and failed to perform requested repairs correctly.
Business reply on Google
Hi Carly, it sure is frustrating when things don't go as planned. We would like to make this right so you can get back on the road. Please provide your contact information at https://www.midas.com/aboutmidas/contactus/tabid/167/default.aspx so that we can work this out with you.
Shop failed to diagnose vehicle and replaced unnecessary functional parts
Business reply on Google
Thank you for sharing your experience, Luke. We would like to help. Please connect with us at https://www.midas.com/aboutmidas/contactus/tabid/167/default.aspx
Staff failed to honor the scheduled appointment time for an alignment.
Business reply on Google
Hi Christol. We are sorry that you did not have a positive experience at our location. If you'd like to tell us more, please visit https://www.midas.com/aboutmidas/contactus/tabid/167/default.aspx
Business refused to honor a coupon after performing additional services.
Business reply on Google
Hi Danie, we are sorry that you did not have a positive experience at our location. If you'd like to tell us more, please visit https://www.midas.com/aboutmidas/contactus/tabid/167/default.aspx
Manager was rude and unprofessional regarding appointment arrival time.
Business reply on Google
Thank you for sharing your experience, Jerry. We would like to help. Please connect with us at https://www.midas.com/aboutmidas/contactus/tabid/167/default.aspx
Technician left tools under the hood causing melting and safety concerns.
Business reply on Google
Hey Shanay, thanks for bringing this to our attention. We're sorry you left feeling dissatisfied with your experience. We'd love to talk to you more regarding this. Just shoot us a message with your contact information through https://goo.gl/Htn9PP. Thanks again.
Vehicle engine stalled on highway immediately following repair service
Business reply on Google
Hi Jerry, thanks for sharing this. We're committed to providing honest and transparent service at our shop. We're sorry that you didn't get the customer experience that you were expecting. We'd like to hear from you - please send a message to [email protected]. Thanks!
Repair failed to fix issue and staff refused warranty support
Business reply on Google
Hi there Mohit, we're sorry to hear you're disappointed with your experience. We always strive to provide reasonable prices for high-quality service. We would really like to speak with you more about your visit - please send an email to [email protected]. Thanks
business performed unauthorized work and forced payment for services
Business reply on Google
Hi Khalid, we're committed to delivering great experiences, so we're sorry to hear that you left Midas unsatisfied with your service. We'd like to talk with you more - please send a message to [email protected]. Thanks.
Poor repairs and unsafe vehicle condition caused a near accident.
Business reply on Google
Hi Katherine, we're committed to delivering great customer experiences. We're sorry to hear you left Midas unsatisfied with your experience. We would like to speak with you further concerning your visit – just send a message to [email protected]. Thanks