Midas
π Auto & Repair Β· 5 locations
Absolutely not. Iβd never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Vehicle air conditioning stopped working after inspection at Midas
Business reply on Google
We sincerely apologize for the negative experience you had at our location. It's concerning to hear about the issues with your A/C and the service you received. We understand how valuable your time is, and it's disappointing that our follow-up did not meet your expectations. Your feedback is crucial, and we are eager to address these concerns to improve our service. Thank you for bringing this to our attention.
Improper vehicle repair caused safety issues and additional mechanical damage
Business reply on Google
We sincerely apologize for the distress and inconvenience you experienced. Ensuring the safety and satisfaction of our customers is our top priority, and it's concerning to hear about the repeated issues with your vehicle. We understand how valuable your time is, especially during a road trip, and regret any disruption this caused. Please reach out to us directly so we can address your concerns more thoroughly and work towards a resolution. Thank you for bringing this to our attention.
Unauthorized repairs, predatory financing, and falsified service records reported.
Business reply on Google
We sincerely apologize for your experience and the frustration it has caused. We take such feedback seriously and are committed to addressing these concerns internally. We understand the importance of your time and regret any inconvenience you've faced. Your feedback is invaluable in helping us improve our services. Thank you for bringing these issues to our attention.
The shop attempted to charge for uninstalled parts and excessive labor fees.
Business reply on Google
We sincerely apologize for your experience and any frustration it caused. We understand your time is valuable, and it's disappointing to hear about the issues you faced. Your feedback is important to us, and we will use it to improve our services. Thank you for bringing these concerns to our attention.
The shop failed to honor the scheduled appointment time.
Business reply on Google
γDusto, we never like to see a customer leave unhappy, and we are so sorry for your experience! At Midas, our main focus is making sure you leave satisfied, and it looks like we missed the mark this time. Please dont hesitate to call us; we we would love the chance to work with you to resolve any issues you may have. Thank you!
Employee was unprofessional, rude, and hung up during a phone call.
Business reply on Google
We sincerely apologize for the negative experience you had during your call. It's concerning to hear about the unprofessional and disrespectful behavior you encountered, and we understand how valuable your time is. We are committed to improving our customer service and ensuring that all interactions are handled with the utmost professionalism and respect. Thank you for bringing this to our attention.
Unauthorized charges and deceptive billing practices reported by customer.
Business reply on Google
We sincerely apologize for the distressing experience you encountered at our service center. It's concerning to hear about the issues with billing and communication, and we understand how valuable your time is. We take such feedback seriously and are committed to addressing these concerns internally. Your feedback is crucial in helping us improve, and we appreciate you bringing this to our attention. Thank you for sharing your experience.
Vehicle damaged during service and unnecessary repairs were attempted.
Business reply on Google
We sincerely apologize for the distressing experience you encountered during your visit. It's concerning to hear about the issues that arose with your vehicle following a simple headlight replacement. We understand the importance of your time and the trust you place in us when servicing your vehicle. Your feedback is invaluable, and we are eager to address these concerns with our team to ensure such situations are avoided in the future. We recommend reaching out to our corporate management for further assistance in reviewing this matter.
Excessive repair costs and ineffective vehicle service provided by the shop.
Business reply on Google
We sincerely apologize for the frustration and inconvenience you've experienced. We understand how valuable your time is and regret that the repairs did not meet your expectations. Your feedback is important to us, and we will use it to improve our services. Thank you for sharing your experience.
Technicians performed unnecessary repairs and failed to install required gaskets.
Business reply on Google
We sincerely apologize for your experience and appreciate you bringing these issues to our attention. It's concerning to hear about the inconsistencies and the challenges you faced with our service. We understand how valuable your time is and regret any inconvenience caused. Your feedback is crucial for us to improve, and we are committed to addressing these concerns internally. Thank you for sharing your experience.
The shop charged an excessive labor fee for a minor repair.
Business reply on Google
We sincerely apologize for your experience and understand your frustration regarding the cost and time involved. We take feedback seriously and are committed to addressing concerns about pricing and service. It's important to us that all customers feel treated fairly, and we regret that this was not your experience. We appreciate you bringing this to our attention and will use your feedback to improve our services. Thank you for sharing your thoughts.
Staff used high-pressure sales tactics and coerced a positive review.
Business reply on Google
We sincerely apologize for the negative experience you encountered. It's concerning to hear about the issues with the oil change and the pressure to replace parts and write a review. We understand your time is valuable, and this situation is not reflective of the service we strive to provide. Your feedback is important to us, and we will address these concerns with our team to ensure better service in the future. Thank you for bringing this to our attention.
The business failed to perform the requested oil change service.
Business reply on Google
We apologize for your experience and appreciate your feedback. It's concerning to hear about your dissatisfaction with our service, and we take your comments seriously. We strive to provide quality service and will review your feedback to improve. Thank you for bringing this to our attention.
Long wait times and inability to inspect vehicle repairs as promised.
Business reply on Google
We sincerely apologize for the inconvenience you experienced during your visit. We understand how valuable your time is, and we're sorry for any miscommunication regarding your appointment and the service timeline. Your feedback is important to us, and we'll use it to improve our processes. We hope to have the opportunity to provide you with a better experience in the future. Thank you for bringing this to our attention.
Vehicle repair failure and lack of communication from management
Business reply on Google
We sincerely apologize for the inconvenience and frustration you've experienced. We understand how valuable your time is, especially when dealing with such significant issues. Your feedback is important to us, and we are eager to improve our services. Please reach out to us directly so we can better understand the situation and work towards a resolution. Thank you for bringing this to our attention.
Shop performed unauthorized vehicle repairs and coerced payment under duress
Business reply on Google
We sincerely apologize for the distressing experience you encountered. Your feedback is extremely important to us, and we take these matters very seriously. We are committed to addressing these issues internally to ensure they do not happen again. Thank you for bringing this to our attention, and we regret any inconvenience caused.
Staff used aggressive behavior, discriminatory insults, and attempted financial extortion.
Business reply on Google
We sincerely apologize for the distressing experience you encountered. Your feedback is extremely important to us, and we are committed to addressing these serious concerns. We understand how valuable your time is, and it's unacceptable that you felt threatened and pressured. Please know that we are taking this matter seriously to ensure it does not happen again. Thank you for bringing this to our attention.
The business charged significantly more than the quoted price without authorization.
Business reply on Google
We sincerely apologize for the experience you had with us. It's concerning to hear about the discrepancy in pricing and the lack of communication regarding the final cost. We understand how valuable your time and trust are, and we regret any frustration this situation has caused. Your feedback is important, and we will use it to improve our transparency and service. Thank you for bringing this to our attention.
Unauthorized services performed and charged without prior customer consent or estimates.
Business reply on Google
We sincerely apologize for the distressing experience you had at our service center. Your feedback is invaluable, and we are committed to addressing these concerns internally to improve our processes. We understand the importance of transparency and clear communication, and we regret that this was not your experience. Thank you for bringing these issues to our attention, and we are eager to do better in the future.
Unauthorized repairs and aggressive billing practices at the auto shop.
Business reply on Google
We sincerely apologize for the distressing experience you encountered. It's concerning to hear about the unexpected charges and pressure you felt during your visit. We understand how valuable your time and trust are, and it's clear we fell short in providing a transparent and respectful service. Your feedback is crucial, and we are committed to addressing these issues to prevent future occurrences. Thank you for bringing this to our attention.