Absolutely not. Iβd never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
The shop failed to honor the scheduled appointment time.
Business reply on Google
γDusto, we never like to see a customer leave unhappy, and we are so sorry for your experience! At Midas, our main focus is making sure you leave satisfied, and it looks like we missed the mark this time. Please dont hesitate to call us; we we would love the chance to work with you to resolve any issues you may have. Thank you!
Excessive repair costs and ineffective vehicle service provided by the shop.
Business reply on Google
We sincerely apologize for the frustration and inconvenience you've experienced. We understand how valuable your time is and regret that the repairs did not meet your expectations. Your feedback is important to us, and we will use it to improve our services. Thank you for sharing your experience.
Excessive wait time despite having a scheduled appointment
Business reply on Google
We sincerely apologize for the inconvenience and frustration you experienced during your visit. We understand how valuable your time is, and it's disappointing to hear that your appointment was not honored as expected. Your feedback regarding communication and service is important to us, and we will address these issues with our team to improve our processes. Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.
The shop quoted significantly higher prices than the dealership for repairs.
Business reply on Google
We sincerely apologize for your experience and appreciate your feedback. It's concerning to hear about the pricing discrepancy and the change in demeanor from our staff. We strive to provide fair pricing and respectful service to all our customers. Your comments will be reviewed to ensure we improve our service standards. Thank you for bringing this to our attention.
Excessive price quote and unethical review solicitation practices.
Air conditioner failed shortly after expensive repair service.
Improper engine reassembly caused significant vehicle damage and costly repairs.
The business provided a dishonest and overpriced repair estimate.
Rude staff and slow service due to employees not working.
Poor communication and vehicle damage occurred during heater core service.
Vehicle returned disassembled after incorrect diagnostic and poor communication
Business reply on Google
Hello Devin, You last came into our shop in July of 2019- We have all the documentation from that time in our sytem including the compression test information. At that time, Silverrock warranty told you that you need to provide receipts for the new engine install that needed to be completed. You at the time were given a week to come up with receipts but didnt. We have call recordings and also have multiple phones and managers to answer so we didnt not answer your calls. In addition the claim from your warranty company was declined. Silver rock also sent one of their inspectors to check out your vehicle and they denied the claim due to your inaction on providng the documentation at the time over 5 years ago. In addition, it was not "bad gas" that was the only issue as that was also checked at the time. The compression test on your engine failed multiple times. which proved that you needed an engine replacement, but the warranty company will not approve a repair this costly unless they verify that the customer has done all of the required maintenance on their vehicle. Please do not spam our company name because you did not hold yourself accountable and provide the documentation to go
Mechanics allegedly sabotaged vehicle and attempted to purchase the motor
Customer was refused service for arriving fifteen minutes late to appointment.
Business reply on Google
Hi Don. We are sorry to hear about your negative experience with our tire shop. We appreciate your feedback and will use it to improve our services. Thank you for bringing this to our attention. If you'd like to tell us more, please visit https://www.midas.com/aboutmidas/contactus/tabid/167/default.aspx
The business failed to perform the requested tire rotation service.
Business reply on Google
Hello Miss Mattie, we actually do have cameras and checked and indeed 100% you did get your FREE tire rotation. (you didn't pay for that service) There was a mistake made on the airing up of the tires and we apologize for that, when you came back in, we did check it all and reset your TPMS sensors to the correct areas. Every business makes mistakes, and we corrected our errors and would be happy to talk more about this if you would like to call or stop in! Have a great day!
appointment was not honored and vehicle was not serviced
Business reply on Google
Hi Samantha. It looks like the experience we delivered did not live up to your expectations. Please tell us how we can help at https://www.midas.com/aboutmidas/contactus/tabid/167/default.aspx
Technician crashed vehicle and failed to perform requested engine repairs.
Business reply on Google
Thank you for sharing your experience, Caden. We would like to help. Please connect with us at https://www.midas.com/aboutmidas/contactus/tabid/167/default.aspx
Vehicle bumper damaged by staff during oil change service.
Business reply on Google
Hello Roderick, back in September of 2022 when we completed your oil change, we stated on the courtesy check form that you had bumper damage previously, we also have multiple cameras in and on the building which clearly showed that your vehicle was damaged prior to your service. We would love to talk again, and I am the same area manager, and I did talk to you multiple times while you threatened me multiple times. I can also post the copy of the repair order with the typed in notes about your bumper that you signed if that helps! Have a great day!
Mechanics failed to correctly diagnose vehicle suspension issues after long wait.
Business reply on Google
Hi Kaneisha, we are sorry that your service was poor. Please contact us at https://www.midas.com/aboutmidas/contactus/tabid/167/default.aspx and we will contact you.
Technician failed to reconnect heater cord during vehicle service
Business reply on Google
Hi Lakeysha, we are sorry that you did not have a satisfying experience. If we can help, please contact us at https://www.midas.com/aboutmidas/contactus/tabid/167/default.aspx
mechanic failed to perform requested repairs on the vehicle