Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Vehicle air conditioning stopped working after inspection at Midas
Business reply on Google
We sincerely apologize for the negative experience you had at our location. It's concerning to hear about the issues with your A/C and the service you received. We understand how valuable your time is, and it's disappointing that our follow-up did not meet your expectations. Your feedback is crucial, and we are eager to address these concerns to improve our service. Thank you for bringing this to our attention.
Long wait times and inability to inspect vehicle repairs as promised.
Business reply on Google
We sincerely apologize for the inconvenience you experienced during your visit. We understand how valuable your time is, and we're sorry for any miscommunication regarding your appointment and the service timeline. Your feedback is important to us, and we'll use it to improve our processes. We hope to have the opportunity to provide you with a better experience in the future. Thank you for bringing this to our attention.
Vehicle repair failure and lack of communication from management
Business reply on Google
We sincerely apologize for the inconvenience and frustration you've experienced. We understand how valuable your time is, especially when dealing with such significant issues. Your feedback is important to us, and we are eager to improve our services. Please reach out to us directly so we can better understand the situation and work towards a resolution. Thank you for bringing this to our attention.
Business performed incomplete repairs and used non-OEM parts under false pretenses.
Business reply on Google
Krista, we appreciate your feedback and would like to help. Please visit us at https://www.midas.com/aboutmidas/contactus/tabid/167/default.aspx and a Customer Service Specialist will reach out.
Shop falsely claimed brakes needed replacement to upsell services.
Business reply on Google
Thank you for sharing your experience. We would like to help. Please connect with us at https://www.midas.com/aboutmidas/contactus/tabid/167/default.aspx
Improper oil change caused total engine failure in customer vehicle.
Business reply on Google
Laura, thank you for sharing your experience. We would like to help. Please connect with us at https://www.midas.com/aboutmidas/contactus/tabid/167/default.aspx
multiple locations failed to provide oil change service due to issues
Business reply on Google
We are sorry to hear about your experience, Maricruz. We take these matters seriously and would like to address your concerns directly. Please contact us so we can discuss this further and find a resolution. Please provide your contact information at https://www.midas.com/about-midas/contact-us and we'll reach out to see how we can help.
Staff was unprofessional and refused to perform a walk-in oil change.
Business reply on Google
Hi Lyla. We apologize for your experience and appreciate your feedback. Please contact us directly so we can address your concerns and improve our service. Please provide your contact information at https://www.midas.com/aboutmidas/contactus/tabid/167/default.aspx and we'll reach out to see how we can help.
Poor communication and ineffective repair work performed by inexperienced staff.
Business reply on Google
Thank you for sharing your experience, Cary. We apologize for the issues and dissatisfaction you faced during your visit. Please connect with us directly so we can address your concerns and work towards a resolution. Please provide your contact information at https://www.midas.com/aboutmidas/contactus/tabid/167/default.aspx and we'll reach out to see how we can help.
Technician provided incorrect vehicle diagnosis and lied about necessary repairs.
Business reply on Google
We are sorry that you did not have a positive experience at our location. If you'd like to tell us more, please visit https://www.midas.com/aboutmidas/contactus/tabid/167/default.aspx
Vehicle held for six hours without a quote or timeline provided.
Business reply on Google
Hi Curtis, we are sorry that your service was poor. Please contact us at https://www.midas.com/aboutmidas/contactus/tabid/167/default.aspx and we will contact you.
Incomplete alignment service and vehicle left unsecured with windows down.
Business reply on Google
Hi Wes. We appreciate your feedback and would like to help. Please visit us at https://www.midas.com/aboutmidas/contactus/tabid/167/default.aspx and a Customer Service Specialist will reach out.
Mechanics failed to fix overheating issue and misdiagnosed necessary repairs.
Business reply on Google
Hi Jay, we're committed to delivering great experiences, so we're sorry to hear that you left Midas unsatisfied with your service. We'd like to talk with you more - please send a message through https://goo.gl/Htn9PP. Thanks.
Owner refused service and provided excessive price quotes for vehicle repairs.
Business reply on Google
Hi Richard, we're committed to delivering great experiences, so we're sorry to hear that you left Midas unsatisfied with your service. We'd like to talk with you more - please send a message to [email protected]. Thanks.
Business owner refused warranty work and physically attacked the customer.
Business reply on Google
Hi Arlan, we're committed to delivering great experiences, so we're sorry to hear that you left Midas unsatisfied with your service. We'd like to talk with you more - please send a message to [email protected]. Thanks.
Staff refused service because the customer performed their own vehicle maintenance.
Business reply on Google
Hi Brent, we're sorry to hear you left Midas unhappy with your visit. We're committed to delivering great customer experiences for all of our customers. We’d be happy to talk with you more about your visit if you’d like – just send a message to [email protected]
Vehicle malfunctioned immediately after receiving repair services at the shop.
Business reply on Google
Hi Laurie, thanks for sharing this. We're committed to providing honest and transparent service at our shop. We're sorry that you didn't get the customer experience that you were expecting. We'll send you a private message here to hopefully get to the bottom of your issue. Thanks again.
The business does not accept appointments for vehicle service.
Business reply on Google
Hey Steve, thanks for your review. We always aim to provide excellent service on every vehicle that comes through our shop. We're very sorry to hear that you left feeling less than satisfied. We’d be happy to talk with you more about your visit if you’d like – just send a message to [email protected]. Thanks.
Appointment was not honored and staff lacked technical competence.
Business reply on Google
Hi Paul, we're sorry to hear you left Midas unhappy with your visit. We're committed to delivering great customer experiences for all of our customers. We’d be happy to talk with you more about your visit if you’d like – just send a message to [email protected] .