Midwest Express Clinic Urgent Care
🩺 Health & Wellness · 1236 E 53rd St · Chicago
Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
Provider failed to provide appropriate medical care for status migraine
Excessive wait time for a school physical appointment.
Staff displayed unprofessional and rude behavior toward the patient.
Business reply on Google
Cedria, we’re sorry to hear that your experience left you feeling frustrated and unsupported. Every patient deserves to be treated with patience, professionalism, and respect, especially during stressful situations. We appreciate you bringing this concern to our attention and would welcome the opportunity to learn more. Please contact our Patient Advocate at 312-212-8124 or share additional feedback at https://midwestexpressclinic.com/patient-feedback-form/.
Receptionist was rude to multiple customers.
Business reply on Google
Ashley, we’re sorry to hear that your interaction at the front desk left you feeling this way. Every patient should feel welcomed and respected, and we apologize that this was not reflected in your visit. Please reach out to our patient advocate at (312) 212-8124 or submit more details through our patient feedback form so we can better understand what happened: https://midwestexpressclinic.com/patient-feedback-form/. We appreciate you sharing your concerns and hope to hear from you soon.
Clinic required credit card despite insurance coverage verification
Business reply on Google
Dear Nakita, thank you for taking the time to share your feedback. We are sorry to hear about your experience and understand how frustrating this situation must have been, especially while you were feeling unwell and seeking medical care. We recognize your concern regarding the insurance information provided online and the request for a credit card upon arrival. We understand how confusing and disappointing it can be when your expectations based on the website do not align with what you experience at check-in, particularly when you are already dealing with illness and looking for prompt treatment. We also understand your frustration about making the trip to the clinic only to feel that you were unable to receive the care you expected. Clear communication regarding insurance verification, billing requirements, and payment policies is extremely important, and we appreciate you bringing these concerns to our attention. Patient feedback helps us identify opportunities to improve the experience we provide. If you would like to discuss your concerns further, please contact our patient advocate team at (312) 212-8124 or complete our patient feedback form at https://midwestexpressclinic.co
Lab results were inaccessible due to portal and file errors.
Business reply on Google
Dear Spencer, thank you for taking the time to share your feedback. We’re glad to hear that you were pleased with the staff and the efficiency of your visit. However, we’re very sorry to learn that your experience after the visit did not meet your expectations. We understand how frustrating it must have been to need your lab results while traveling, only to encounter issues with the patient portal and emailed documents. Timely and accessible communication of test results is an important part of patient care, and we regret the inconvenience and frustration this situation caused. We’re also sorry to hear that the assistance you received afterward did not provide a satisfactory resolution. We understand why being directed back to the clinic and being offered only an in-person pickup option would be disappointing, especially when you were out of the country and unable to return to the office. Your feedback is important to us and highlights an area where we can improve both our communication processes and patient support. We would appreciate the opportunity to review your experience further. Please contact our patient advocate team at (312) 212-8124 or complete our patient feedback form
Doctor displayed unprofessional and condescending behavior toward the patient.
Business reply on Google
Dear Everett, thank you for taking the time to share your feedback. We are sorry to hear that your experience with Dr. Schwaltz did not meet your expectations. Every patient deserves to feel heard, respected, and treated with professionalism and compassion. We understand how frustrating and disappointing it can be to feel that a provider was condescending, dismissive, or lacking empathy during a medical visit. Your feedback is important to us, and we take concerns regarding patient interactions seriously. We would appreciate the opportunity to learn more about your experience and address your concerns. Please contact our patient advocate team at (312) 212-8124 or complete our patient feedback form at https://midwestexpressclinic.com/patient-feedback-form/. Thank you for bringing this matter to our attention. Patient feedback helps us improve and ensure we provide the level of care and respect that every patient deserves. 💙
Patient received rushed care and lacked proper follow-up instructions.
Business reply on Google
Dear Marie, thank you for sharing your feedback. We are very sorry to hear about your experience and understand your frustration. At Midwest Express Clinic, we strive to provide thorough, attentive care and clear follow-up instructions so our patients feel confident about their treatment plan. We regret that you felt rushed during your visit and that you did not receive the aftercare guidance you needed. We also understand how disappointing it is to still be experiencing the same symptoms after seeking care. Your concerns regarding the assessment process and the overall quality of your visit are important to us, and we take feedback like yours very seriously. We would appreciate the opportunity to learn more about your experience and review your concerns in greater detail. Please contact our patient advocate team at (312) 212-8124 or complete our patient feedback form here: https://midwestexpressclinic.com/patient-feedback-form/ so we can investigate and address your concerns directly. Thank you for bringing this matter to our attention.
Patient charged for visit despite being denied medical treatment and care.
Business reply on Google
Dear Brittney, thank you for bringing this to our attention. We are very sorry to hear about your experience and understand how frustrating and upsetting this situation must have been, especially given your financial concerns and the difficulty you had reaching someone afterward. We sincerely apologize that you left feeling unheard and unsupported. We understand your concerns regarding the visit fee, the lack of treatment provided, and the communication surrounding what services could or could not be handled at the clinic. We also regret hearing that you have not yet received a response after leaving a message and sending an email. This is not the level of service or patient experience we strive to provide, and we would appreciate the opportunity to review your concerns further with our leadership and patient advocacy teams. At your earliest convenience, please contact our patient advocate team again at (312) 212-8124 or complete our patient feedback form here: https://midwestexpressclinic.com/patient-feedback-form/ so we can further assist you and properly review your experience. Thank you again for your feedback.