Midwest Express Clinic Urgent Care
🩺 Health & Wellness · 5 locations
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Provider failed to provide appropriate medical care for status migraine
Excessive wait time for a school physical appointment.
The discharge report contained inaccurate medical information and irrelevant…
Staff displayed unprofessional and rude behavior toward the patient.
Business reply on Google
Cedria, we’re sorry to hear that your experience left you feeling frustrated and unsupported. Every patient deserves to be treated with patience, professionalism, and respect, especially during stressful situations. We appreciate you bringing this concern to our attention and would welcome the opportunity to learn more. Please contact our Patient Advocate at 312-212-8124 or share additional feedback at https://midwestexpressclinic.com/patient-feedback-form/.
The doctor displayed unprofessional behavior and lacked proper attire.
Business reply on Google
We’re sorry to hear that your experience with our provider did not meet expectations. We take concerns about professionalism, communication, and the overall patient experience seriously. We’d appreciate the opportunity to learn more and have the appropriate team review your concerns. Please contact our Patient Advocate at 312-212-8124 or share additional details through our patient feedback form: https://midwestexpressclinic.com/patient-feedback-form/.
Medical staff performed vitals incorrectly and provided improper diagnoses.
Business reply on Google
Larissa, we’re sorry your experience did not meet expectations and that you left with concerns about the care you received. We take feedback about professionalism, communication, and clinical interactions seriously and would appreciate the opportunity to better understand what happened and what we could have done differently. Please contact our patient advocate at (312) 212-8124 or submit your feedback at https://midwestexpressclinic.com/patient-feedback-form/ so our team can review your concerns further.
Practitioner provided rushed, unprofessional care and failed to address patient symptoms.
Business reply on Google
Dear Yajaira, we are sorry to hear about your experience. This is not the level of care or communication we strive to provide, and we understand how frustrating your visit must have been. We would appreciate the opportunity to learn more about what happened and what we could have done to improve. Please contact our Patient Advocate at (312) 212-8124 or complete the patient feedback form on our website: https://midwestexpressclinic.com/patient-feedback-form/. We hope to hear from you soon.
Two hour wait time for a simple blood draw
Business reply on Google
Dear Alma, we are sorry to hear that your experience did not meet your expectations. We understand your concerns regarding the wait time and would like the opportunity to learn more about your visit. Please contact our Patient Advocate team at (312) 212 8124 or complete the patient feedback form on our website at https://midwestexpressclinic.com/patient-feedback-form/ so we can better understand your concerns and assist further. Thank you for bringing this to our attention.
clinic failed to provide promised follow-up and had poor phone communication
Business reply on Google
Dear Jenny, we are sorry to hear that we did not meet your expectations. This is not the experience we want our patients to have, and we appreciate you taking the time to share your feedback. We'd like to learn more about your experience and hear what we could have done to improve. At your earliest convenience, please contact our Patient Advocate at (312) 212-8124 or complete our patient feedback form at https://midwestexpressclinic.com/patient-feedback-form/ so a member of our team can look into your concerns and follow up with you directly. We look forward to hearing from you.
Receptionist was rude to multiple customers.
Business reply on Google
Ashley, we’re sorry to hear that your interaction at the front desk left you feeling this way. Every patient should feel welcomed and respected, and we apologize that this was not reflected in your visit. Please reach out to our patient advocate at (312) 212-8124 or submit more details through our patient feedback form so we can better understand what happened: https://midwestexpressclinic.com/patient-feedback-form/. We appreciate you sharing your concerns and hope to hear from you soon.
Clinic required credit card despite insurance coverage verification
Business reply on Google
Dear Nakita, thank you for taking the time to share your feedback. We are sorry to hear about your experience and understand how frustrating this situation must have been, especially while you were feeling unwell and seeking medical care. We recognize your concern regarding the insurance information provided online and the request for a credit card upon arrival. We understand how confusing and disappointing it can be when your expectations based on the website do not align with what you experience at check-in, particularly when you are already dealing with illness and looking for prompt treatment. We also understand your frustration about making the trip to the clinic only to feel that you were unable to receive the care you expected. Clear communication regarding insurance verification, billing requirements, and payment policies is extremely important, and we appreciate you bringing these concerns to our attention. Patient feedback helps us identify opportunities to improve the experience we provide. If you would like to discuss your concerns further, please contact our patient advocate team at (312) 212-8124 or complete our patient feedback form at https://midwestexpressclinic.co
Staff rushed the medical treatment and clinic walls lack privacy.
Business reply on Google
Dear Paul, thank you for taking the time to share your feedback. We’re glad to hear that you appreciated the quick service and that your visit was completed efficiently. At the same time, we’re sorry to hear that certain aspects of your experience did not meet your expectations. We understand how important it is for patients to feel that their concerns are being addressed thoughtfully and without feeling rushed, regardless of how busy the clinic may be. We also recognize that privacy and comfort are important during a medical visit, and we appreciate your comments regarding the noise level within the clinic. Your feedback is valuable to us, as it helps us identify opportunities to improve both the patient experience and the environment we provide. We will share your comments with the appropriate team for review. Thank you for choosing Midwest Express Clinic and for sharing your experience. We appreciate your feedback and hope to provide you with an even better experience in the future. 💙😊🌟
Lab results were inaccessible due to portal and file errors.
Business reply on Google
Dear Spencer, thank you for taking the time to share your feedback. We’re glad to hear that you were pleased with the staff and the efficiency of your visit. However, we’re very sorry to learn that your experience after the visit did not meet your expectations. We understand how frustrating it must have been to need your lab results while traveling, only to encounter issues with the patient portal and emailed documents. Timely and accessible communication of test results is an important part of patient care, and we regret the inconvenience and frustration this situation caused. We’re also sorry to hear that the assistance you received afterward did not provide a satisfactory resolution. We understand why being directed back to the clinic and being offered only an in-person pickup option would be disappointing, especially when you were out of the country and unable to return to the office. Your feedback is important to us and highlights an area where we can improve both our communication processes and patient support. We would appreciate the opportunity to review your experience further. Please contact our patient advocate team at (312) 212-8124 or complete our patient feedback form
Doctor displayed unprofessional and condescending behavior toward the patient.
Business reply on Google
Dear Everett, thank you for taking the time to share your feedback. We are sorry to hear that your experience with Dr. Schwaltz did not meet your expectations. Every patient deserves to feel heard, respected, and treated with professionalism and compassion. We understand how frustrating and disappointing it can be to feel that a provider was condescending, dismissive, or lacking empathy during a medical visit. Your feedback is important to us, and we take concerns regarding patient interactions seriously. We would appreciate the opportunity to learn more about your experience and address your concerns. Please contact our patient advocate team at (312) 212-8124 or complete our patient feedback form at https://midwestexpressclinic.com/patient-feedback-form/. Thank you for bringing this matter to our attention. Patient feedback helps us improve and ensure we provide the level of care and respect that every patient deserves. 💙
Patient received rushed care and lacked proper follow-up instructions.
Business reply on Google
Dear Marie, thank you for sharing your feedback. We are very sorry to hear about your experience and understand your frustration. At Midwest Express Clinic, we strive to provide thorough, attentive care and clear follow-up instructions so our patients feel confident about their treatment plan. We regret that you felt rushed during your visit and that you did not receive the aftercare guidance you needed. We also understand how disappointing it is to still be experiencing the same symptoms after seeking care. Your concerns regarding the assessment process and the overall quality of your visit are important to us, and we take feedback like yours very seriously. We would appreciate the opportunity to learn more about your experience and review your concerns in greater detail. Please contact our patient advocate team at (312) 212-8124 or complete our patient feedback form here: https://midwestexpressclinic.com/patient-feedback-form/ so we can investigate and address your concerns directly. Thank you for bringing this matter to our attention.
Patient charged for visit despite being denied medical treatment and care.
Business reply on Google
Dear Brittney, thank you for bringing this to our attention. We are very sorry to hear about your experience and understand how frustrating and upsetting this situation must have been, especially given your financial concerns and the difficulty you had reaching someone afterward. We sincerely apologize that you left feeling unheard and unsupported. We understand your concerns regarding the visit fee, the lack of treatment provided, and the communication surrounding what services could or could not be handled at the clinic. We also regret hearing that you have not yet received a response after leaving a message and sending an email. This is not the level of service or patient experience we strive to provide, and we would appreciate the opportunity to review your concerns further with our leadership and patient advocacy teams. At your earliest convenience, please contact our patient advocate team again at (312) 212-8124 or complete our patient feedback form here: https://midwestexpressclinic.com/patient-feedback-form/ so we can further assist you and properly review your experience. Thank you again for your feedback.
Incorrect billing charge and incomplete physical examination services provided.
Business reply on Google
Dear Tionna, thank you for bringing this to our attention. We are very sorry to hear about your experience and understand your frustration regarding the billing issue, wait time, and concerns about the thoroughness of your visit. This is not the level of service we strive to provide for our patients. We sincerely apologize for the inconvenience and confusion surrounding your refund and overall experience. We would appreciate the opportunity to review this matter further and address your concerns directly with our leadership team. At your earliest convenience, please contact our patient advocate team at (312) 212-8124 or complete our patient feedback form here: https://midwestexpressclinic.com/patient-feedback-form/ so we can further assist you. Thank you again for your feedback.
Inaccurate lead testing results and refusal to provide a refund.
Business reply on Google
Sorry for the lead testing reliability. Please contact us at (312) 212-8124 to discuss your concerns.
Long wait times, dirty examination room, and unprofessional front desk staff.
Business reply on Google
We apologize for falling short with cleanliness and wait time. Please contact us at (312) 212-8124 to discuss your concerns.
Patient left waiting in exam room for two hours without attention.
Business reply on Google
Hello Bob, we apologize for falling short. Please contact us at (312) 212-8124 to discuss this experience.