Midwest Express Clinic Urgent Care
🩺 Health & Wellness · 3258 W 111th St · Chicago
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Patient left waiting in exam room for two hours without attention.
Business reply on Google
Hello Bob, we apologize for falling short. Please contact us at (312) 212-8124 to discuss this experience.
Clinic failed to record or honor a scheduled ultrasound appointment.
Business reply on Google
We are sorry to hear about the scheduling confusion. Please call our patient advocate number of (312) 212-8124 to resolve this matter.
Inaccurate diagnosis and long wait times despite online registration.
Business reply on Google
Hello Brian, we are sorry to hear about your experience with wait times and treatment concerns. Please contact us at (312) 212-8124 to discuss further.
Clinic staff incorrectly stated school bus physical requirements.
Business reply on Google
Hello TBone, your feedback about compliance requirements is invaluable. Please contact our patient advocate number (312) 212-8124 to discuss your needs directly.
Patient did not receive discharge papers after a short consultation.
Business reply on Google
Hi Precious, we’re very sorry to hear about your experience. Outstanding care is at the heart of everything we do, and we take concerns like yours seriously. Please contact our patient advocate team at (312) 212-8124 or submit feedback through our patient feedback form: https://midwestexpressclinic.com/patient-feedback-form/ so we can address this directly and review your concerns. Your experience matters to us.
clinic double billed for services and refused to issue a refund
Business reply on Google
Dear Katie, we are truly sorry to hear about the difficulties you've experienced with your billing. This is certainly not the level of service we aim to provide, and we understand your frustration. To resolve this matter, please fill out our patient feedback form here: https://midwestexpressclinic.com/patient-feedback-form/, or call our patient advocate line at (312) 212-8124. We want to address this situation and ensure that it is corrected. Thank you for bringing this to our attention.
Excessive wait times and poor communication from front desk staff.
Business reply on Google
Hi Selena, we’re truly sorry to hear about your experience. What you described is not the standard of care we aim to provide, and we understand your frustration. We take concerns like yours very seriously and would appreciate the opportunity to look into this further. Please contact our patient advocate directly at (312) 212-8124 or submit your feedback securely through our form here: https://midwestexpressclinic.com/patient-feedback-form/. We’re committed to improving and sincerely hope you’ll give us a chance to make things right.
unauthorized charges and lack of response from billing department
Business reply on Google
Dear Alexandria, we sincerely apologize for the confusion and frustration you've experienced with your billing. This is certainly not the experience we want for our patients. Please contact our patient advocate team at (312) 212-8124 or fill out our feedback form here: https://midwestexpressclinic.com/patient-feedback-form/, and we will do everything we can to assist you with this matter. Thank you for bringing this to our attention.
Staff provided inconsistent pricing information regarding x-ray services.
Business reply on Google
Kashmere, we are extremely sorry to hear about your disappointment. At your earliest convenience, please call us at 312-212-8124 or fill out the patient feedback form on our website so we can hear more details on how we can improve. Thank you and we look forward to hearing from you. https://midwestexpressclinic.com/patient-feedback-form/
clinic failed to provide test results after three weeks
Business reply on Google
Dear Amy, we are sorry to hear that we did not meet your expectations. We'd like to hear more details about your specific situation because this is not the experience we want our patients to have. Please call us at 312-212-8124 or fill out the patient feedback form on our website at your earliest convenience. We look forward to hearing from you. https://midwestexpressclinic.com/patient-feedback-form/
The clinic double charged for visits and is unresponsive regarding refunds.
Business reply on Google
Dear Mike, we are sorry to hear that we did not meet your expectations. This is not the experience we want our patients to have. If you’d like to escalate your feedback and hear back from someone on our team, please fill out the patient feedback form on our website. We’d be happy to talk with your further. https://midwestexpressclinic.com/patient-feedback-form/
The clinic continues to send bills for an already paid visit.
Business reply on Google
Dear Maria, we are sorry to hear that we did not meet your expectations. We'd like to hear more details about your specific situation because this is not the experience we want our patients to have. Please call us at 312-212-8124 or fill out the patient feedback form on our website at your earliest convenience. We look forward to hearing from you. https://midwestexpressclinic.com/patient-feedback-form/
Staff failed to provide proper wound care for active bleeding.
charged for medical visit despite lack of service and unavailable staff
Business reply on Google
Dear Danny, we are sorry to hear that we did not meet your expectations. We'd like to hear more details about your specific situation because this is not the experience we want our patients to have. Please call us at 312-212-8124 or fill out the patient feedback form on our website at your earliest convenience. We look forward to hearing from you. https://midwestexpressclinic.com/patient-feedback-form/
The doctor was unprofessional and rude during the consultation.
Business reply on Google
Dear Tomeisha, we are sorry to hear that we did not meet your expectations. We'd like to hear more details about your specific situation because this is not the experience we want our patients to have. Please call us at 312-212-8124 or fill out the patient feedback form on our website at your earliest convenience. We look forward to hearing from you. https://midwestexpressclinic.com/patient-feedback-form/
clinic attempted to charge for unnecessary medical exams and tests
Business reply on Google
Erika, we are extremely sorry to hear about your disappointment. At your earliest convenience, please call us at 312-212-8124 or fill out the patient feedback form on our website so we can hear more details on how we can improve. Thank you and we look forward to hearing from you. https://midwestexpressclinic.com/patient-feedback-form/
The clinic charged a second fee for providing existing test results.
Business reply on Google
Dear Oleg, we are sorry to hear that we did not meet your expectations. This is not the experience we want our patients to have. If you’d like to escalate your feedback and hear back from someone on our team, please fill out the patient feedback form on our website. We’d be happy to talk with your further. https://midwestexpressclinic.com/patient-feedback-form/
Incorrect medication prescribed and facility phone line is non-functional.
Business reply on Google
Dear Fredell, we are sorry to hear that we did not meet your expectations. We'd like to hear more details about your specific situation because this is not the experience we want our patients to have. Please call us at 312-212-8124 or fill out the patient feedback form on our website at your earliest convenience. We look forward to hearing from you. https://midwestexpressclinic.com/patient-feedback-form/
Staff exhibited rude behavior and rushed the patient during the visit.
Business reply on Google
Dear Lluvia, we are sorry to hear that we did not meet your expectations. We'd like to hear more details about your specific situation because this is not the experience we want our patients to have. Please call us at 312-212-8124 or fill out the patient feedback form on our website at your earliest convenience. We look forward to hearing from you. https://midwestexpressclinic.com/patient-feedback-form/
long wait time for a scheduled follow up appointment
Business reply on Google
Our customers are very important to us and we are sorry to hear we may have let you down! Let us know more about what happened and how we can remedy that for your next visit. Send us a message at when you're able. IL: (708) 232-0590 https://midwestexpressclinic.com/patient-feedback-form/