Midwest Express Clinic Urgent Care
🩺 Health & Wellness · 4321 S Pulaski Rd · Chicago
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Medical staff performed vitals incorrectly and provided improper diagnoses.
Business reply on Google
Larissa, we’re sorry your experience did not meet expectations and that you left with concerns about the care you received. We take feedback about professionalism, communication, and clinical interactions seriously and would appreciate the opportunity to better understand what happened and what we could have done differently. Please contact our patient advocate at (312) 212-8124 or submit your feedback at https://midwestexpressclinic.com/patient-feedback-form/ so our team can review your concerns further.
Two hour wait time for a simple blood draw
Business reply on Google
Dear Alma, we are sorry to hear that your experience did not meet your expectations. We understand your concerns regarding the wait time and would like the opportunity to learn more about your visit. Please contact our Patient Advocate team at (312) 212 8124 or complete the patient feedback form on our website at https://midwestexpressclinic.com/patient-feedback-form/ so we can better understand your concerns and assist further. Thank you for bringing this to our attention.
Long wait times, dirty examination room, and unprofessional front desk staff.
Business reply on Google
We apologize for falling short with cleanliness and wait time. Please contact us at (312) 212-8124 to discuss your concerns.
Clinic refused to treat sick child due to lack of debit card
Business reply on Google
We apologize for denying service to your daughter with fever. Please contact us at (312) 212-8124 to resolve immediately.
Clinic failed to provide promised prescription and accurate medical documentation
Business reply on Google
We're sorry to hear about your experience, Diweni. We sincerely apologize that your visit did not meet your expectations and that you encountered issues with your prescription and paperwork. Outstanding care is at the heart of everything we do, and it’s clear we fell short in this instance. We want to make sure your concerns are addressed as quickly as possible. Please contact our patient advocate at (312) 212-8124 or submit feedback through our patient feedback form at https://midwestexpressclinic.com/patient-feedback-form/, so the team can review your situation and help resolve it. We truly appreciate your feedback, as it helps us improve our processes and ensure better experiences for all patients.
Providers failed to address questions and explain medical necessity for testing.
Business reply on Google
Thank you for sharing your feedback, Viviana. We’re sorry to hear about your experience and the concerns you had regarding communication and clarity during your follow-up. We understand how important it is for patients to feel heard, informed, and confident in their care, and we regret that this did not meet your expectations. We would appreciate the opportunity to learn more about your experience and understand what we could do to improve. Please contact our patient advocate at (312) 212-8124 or submit your concerns through our patient feedback form here: https://midwestexpressclinic.com/patient-feedback-form/. This allows our team to review your feedback thoroughly and address it appropriately.
Inconsistent medical advice and negligence regarding wound care instructions
Business reply on Google
Hi Fatima, we’re very sorry to hear about your experience and the concerns you encountered regarding your mother’s care. We take feedback like this very seriously and want to understand what happened so we can address it appropriately and ensure patient safety. Please contact our patient advocate at (312) 212-8124 or submit your feedback securely at midwestexpressclinic.com/patient-feedback-form so we can review your concerns and work toward a resolution.
clinic failed to process child's prescription pre-authorization after multiple requests
Business reply on Google
Dear Yajaira, we’re very sorry to hear about your experience and the frustration surrounding your child’s prescription. This is not the level of communication or care we strive to provide. Please reach out to our Patient Advocate at (312) 212-8124 or submit your feedback through our form at https://midwestexpressclinic.com/patient-feedback-form/ so we can review this matter and assist further.
Incompetent medical care and improper wound treatment provided by the doctor
Business reply on Google
Dear Britt, we are very sorry to hear about your experience and the issues you encountered with your care. This is not the experience we want for our patients, and we take your feedback very seriously. We would like to hear more details and address your concerns directly. Please contact our patient advocate at (312) 212-8124 or fill out the patient feedback form here: https://midwestexpressclinic.com/patient-feedback-form/. We appreciate you bringing this to our attention and hope to make this right.
Long wait time and dismissive medical care provided by the doctor.
Business reply on Google
Hello Nadia, Thank you for taking the time to share your experience. We're very sorry to hear that your recent visit to our clinic did not meet your expectations, especially after having positive experiences at our other Midwest Express Clinic locations. We strive to provide timely, attentive care at every visit, and it's clear we fell short during your appointment. To help us better understand what happened and to improve our service, we invite you to reach out to our Patient Advocate at (312) 212-8124 or through our online feedback form at https://midwestexpressclinic.com/patient-feedback-form/. Your input is important to us, and we'd appreciate the opportunity to make things right.
Long wait times and poor clinic cleanliness
Business reply on Google
Hi Meranda! We’re sorry for the longer wait time during your visit. While our team is working hard to see every patient as quickly as possible, we know that waiting isn’t easy, especially when you're not feeling well. We also take cleanliness very seriously, and we will address the issues you mentioned to ensure this doesn’t happen again. If you’d like to share more about your experience, we’re here to listen: https://midwestexpressclinic.com/patient-feedback-form/
Staff member was rude and refused to accept valid payment method.
Business reply on Google
Dear Erika, we are sorry to hear that we did not meet your expectations. This is not the experience we want our patients to have. If you’d like to escalate your feedback and hear back from someone on our team, please fill out the patient feedback form on our website. We’d be happy to talk with your further. https://midwestexpressclinic.com/patient-feedback-form/
X-ray service unavailable despite online booking and multiple location redirects
Business reply on Google
Hi Qiong! We sincerely apologize for the confusion and frustration you experienced. This is absolutely not the service we aim to provide, and we understand how inconvenient it must have been to travel between multiple locations with no clear communication. Please reach out to our management team at (312) 212-8124 so we can look into this and make it right. We appreciate your feedback and are committed to improving our processes to ensure this doesn’t happen again.
Clinic failed to send prescription to an open pharmacy.
Business reply on Google
Iris, we are extremely sorry to hear about your disappointment. At your earliest convenience, please call us at 312-212-8124 or fill out the patient feedback form on our website so we can hear more details on how we can improve. Thank you and we look forward to hearing from you. https://midwestexpressclinic.com/patient-feedback-form/
Incorrect insurance billing and prescription error during pregnancy
Business reply on Google
Leelisha, we are extremely sorry to hear about your disappointment. At your earliest convenience, please call us at 312-212-8124 or fill out the patient feedback form on our website so we can hear more details on how we can improve. Thank you and we look forward to hearing from you. https://midwestexpressclinic.com/patient-feedback-form/
Unprofessional staff provided incorrect medical advice and ineffective treatment plans.
Business reply on Google
Michael, we are extremely sorry to hear about your disappointment. At your earliest convenience, please call us at 312-212-8124 or fill out the patient feedback form on our website so we can hear more details on how we can improve. Thank you and we look forward to hearing from you. https://midwestexpressclinic.com/patient-feedback-form/
Patient experienced an excessive wait time without staff communication.
Business reply on Google
We are sorry to hear that we did not meet your expectations. This is not the experience we want our patients to have. If you’d like to escalate your feedback and hear back from someone on our team, please fill out the patient feedback form on our website. We’d be happy to talk with your further. https://midwestexpressclinic.com/patient-feedback-form/