Midwest Express Clinic Urgent Care
🩺 Health & Wellness · 5521 S Kedzie Ave #106 · Chicago
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
clinic failed to provide promised follow-up and had poor phone communication
Business reply on Google
Dear Jenny, we are sorry to hear that we did not meet your expectations. This is not the experience we want our patients to have, and we appreciate you taking the time to share your feedback. We'd like to learn more about your experience and hear what we could have done to improve. At your earliest convenience, please contact our Patient Advocate at (312) 212-8124 or complete our patient feedback form at https://midwestexpressclinic.com/patient-feedback-form/ so a member of our team can look into your concerns and follow up with you directly. We look forward to hearing from you.
Incorrect billing charge and incomplete physical examination services provided.
Business reply on Google
Dear Tionna, thank you for bringing this to our attention. We are very sorry to hear about your experience and understand your frustration regarding the billing issue, wait time, and concerns about the thoroughness of your visit. This is not the level of service we strive to provide for our patients. We sincerely apologize for the inconvenience and confusion surrounding your refund and overall experience. We would appreciate the opportunity to review this matter further and address your concerns directly with our leadership team. At your earliest convenience, please contact our patient advocate team at (312) 212-8124 or complete our patient feedback form here: https://midwestexpressclinic.com/patient-feedback-form/ so we can further assist you. Thank you again for your feedback.
Clinic failed to send prescription to pharmacy after multiple requests
Business reply on Google
Hello Duardo, we are sorry to hear about the prescription delay and transfers. Please contact us at (312) 212-8124 to discuss this further.
clinic failed to communicate test results and prescribed medication
Business reply on Google
Dear Emilio, we are sorry to hear that we did not meet your expectations. This is not the experience we want our patients to have. You may contact our patient advocate number (312) 212-8124 to discuss this situation further. Thank you and have a nice day!
clinic failed to diagnose serious respiratory illness in two children
Business reply on Google
Dear Azucena, we are sorry to hear that we did not meet your expectations! This is not the experience we want our patients to have. If you’d like to escalate your feedback and hear back from someone on our team, please fill out the patient feedback form on our website at your earliest convenience! We’d be happy to talk with your further. https://midwestexpressclinic.com/patient-feedback-form/
Clinic charged insurance for services not rendered after long wait times.
Business reply on Google
Thank you for sharing your experience, Fatima. We’re truly sorry to hear about your frustration and the time you spent waiting—this is not the experience we want for our patients. Outstanding care is at the heart of everything we do, and we understand how upsetting this situation must have been. We’d really appreciate the opportunity to learn more about your visit and how we can improve moving forward. Please consider reaching out to our patient advocate at 312-212-8124 or submitting additional details through our patient feedback form here: https://midwestexpressclinic.com/patient-feedback-form/. Your feedback is important to us, and Express is our middle name—we want to do better and make this right where we can.
Staff member was unprofessional and confrontational toward the customer.
Business reply on Google
Thank you so much for sharing your experience, Leiatonia! We’re glad to hear our team made a great impression—Ashley will appreciate the shoutout.
The clinic staff were rude and indifferent to patient needs.
Business reply on Google
Thank you for sharing this, Giovanni. We’re sorry your visit didn’t meet expectations. Please contact our patient advocate at (312) 212-8124 or provide more information at https://midwestexpressclinic.com/patient-feedback-form/.
Clinic staff refused to provide medical documentation and lab test results.
Business reply on Google
Hi Erick , we’re very sorry to hear about your experience. We take concerns like this seriously and want to ensure your feedback is reviewed properly. Please reach out to our patient advocate at (312) 212-8124 or submit feedback through our form here: https://midwestexpressclinic.com/patient-feedback-form/ so we can address your concerns directly.
Doctor failed to examine toe and misdiagnosed the patient's infection.
Business reply on Google
Hi Richard, we’re very sorry to hear about your experience. We strive to provide outstanding care at every visit, and it’s disappointing to hear that we missed the mark. We’d appreciate the opportunity to learn more and address your concerns directly. Please reach out to our patient advocate at (312) 212-8124 or share your experience through our patient feedback form at https://midwestexpressclinic.com/patient-feedback-form/ so we can look into this further.
Clinic provided an inaccurate strep throat test result
Business reply on Google
Hi MS. K, we’re very sorry to hear about your experience and the frustration it caused. We take patient feedback seriously and want to understand what happened so we can address it appropriately. Please reach out to our patient advocate at (312) 212-8124 or submit your feedback securely at midwestexpressclinic.com/patient-feedback-form. Your input helps us improve and ensure every patient receives the accurate, compassionate care they deserve.
Front desk staff failed to check patient in for two hours
Business reply on Google
Hi Claudia, we’re very sorry to hear about your experience. We want to make things right and ensure this concern is addressed. Please contact our patient advocate at (312) 212-8124 or share more through our feedback form at https://midwestexpressclinic.com/patient-feedback-form/. Your feedback is important to us and helps us improve.
Clinic staff failed to address adverse medication side effects for patient
Business reply on Google
Hi Jamela, thank you for taking the time to share your experience. We’re truly sorry to hear about the challenges you faced while trying to get follow-up support for your daughter’s care. We understand how upsetting and frustrating this must have been, especially when you're trying to address side effects and advocate for your child. While we can’t discuss specific medical concerns publicly due to privacy laws, we take your feedback seriously and would like the opportunity to look into this further. Please reach out to our Patient Advocate team at (312) 212-8124 or complete our feedback form at https://midwestexpressclinic.com/patient-feedback-form/. Patient care is our top priority, and we want to ensure your concerns are heard and addressed appropriately.
Staff failed to provide promised DOT physical service after phone confirmation.
Business reply on Google
Dear Rigo, we are truly sorry for the miscommunication and the inconvenience caused by this situation. It's unacceptable that the information you were given didn’t match the service you received, especially after confirming with our front desk. We take your feedback seriously and would appreciate the opportunity to address this. Please reach out to our patient advocate at (312) 212-8124 or complete our patient feedback form here: https://midwestexpressclinic.com/patient-feedback-form/ so we can ensure this doesn’t happen again.
Clinic failed to provide promised referral after charging consultation fee
Business reply on Google
Hello Cherish, Our goal is to provide transparent, helpful guidance to every patient, and it’s clear we fell short here. We regret any miscommunication regarding the ultrasound referral process and the information you received both over the phone and during your visit. Your time and trust are important to us, and we never want a patient to feel that their visit lacked value. We’d appreciate the opportunity to learn more and address this directly. Please reach out to our patient advocate at (312) 212-8124 or share your feedback through our secure form at midwestexpressclinic.com/patient-feedback-form. Thank you for bringing this to our attention—we take your concerns seriously and are committed to improving the way we communicate with and serve our patients. Sincerely, Midwest Express Clinic Team
Patient misdiagnosed due to rushed medical examination and incorrect antibiotic treatment.
Business reply on Google
Dear Laura, thank you for bringing this to our attention. We are sorry for any inconvenience this may have caused you. At your earliest convenience, please call us at 312-212-8124 or fill out the patient feedback form on our website for further assistance. We look forward to hearing from you. https://midwestexpressclinic.com/patient-feedback-form/
Patient waited over an hour for a doctor before clinic closing
Business reply on Google
Dear Denise, we are sorry to hear that we did not meet your expectations. This is not the experience we want our patients to have. If you’d like to escalate your feedback and hear back from someone on our team, please fill out the patient feedback form on our website. We’d be happy to talk with your further. https://midwestexpressclinic.com/patient-feedback-form/
Clinic failed to send prescriptions and charged extra for work note
Business reply on Google
Dear David, we are sorry to hear that we did not meet your expectations. We'd like to hear more details about your specific situation because this is not the experience we want our patients to have. Please call us at 312-212-8124 or fill out the patient feedback form on our website at your earliest convenience. We look forward to hearing from you. https://midwestexpressclinic.com/patient-feedback-form/
Incorrect medical diagnosis and dangerous dosage instructions provided for a child.
Business reply on Google
Dear Susana, we are sorry to hear that we did not meet your expectations. This is not the experience we want our patients to have. If you’d like to escalate your feedback and hear back from someone on our team, please fill out the patient feedback form on our website. We’d be happy to talk with your further. https://midwestexpressclinic.com/patient-feedback-form/
Incorrect billing practices led to an unjustified debt collection notice.
Business reply on Google
Dear Rachel, we are sorry to hear that we did not meet your expectations. This is not the experience we want our patients to have. If you’d like to escalate your feedback and hear back from someone on our team, please fill out the patient feedback form on our website. We’d be happy to talk with your further. https://midwestexpressclinic.com/patient-feedback-form/