Midwest Express Clinic Urgent Care
🩺 Health & Wellness · 6239 S Archer Ave · Chicago
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
The discharge report contained inaccurate medical information and irrelevant…
The doctor displayed unprofessional behavior and lacked proper attire.
Business reply on Google
We’re sorry to hear that your experience with our provider did not meet expectations. We take concerns about professionalism, communication, and the overall patient experience seriously. We’d appreciate the opportunity to learn more and have the appropriate team review your concerns. Please contact our Patient Advocate at 312-212-8124 or share additional details through our patient feedback form: https://midwestexpressclinic.com/patient-feedback-form/.
Practitioner provided rushed, unprofessional care and failed to address patient symptoms.
Business reply on Google
Dear Yajaira, we are sorry to hear about your experience. This is not the level of care or communication we strive to provide, and we understand how frustrating your visit must have been. We would appreciate the opportunity to learn more about what happened and what we could have done to improve. Please contact our Patient Advocate at (312) 212-8124 or complete the patient feedback form on our website: https://midwestexpressclinic.com/patient-feedback-form/. We hope to hear from you soon.
Staff rushed the medical treatment and clinic walls lack privacy.
Business reply on Google
Dear Paul, thank you for taking the time to share your feedback. We’re glad to hear that you appreciated the quick service and that your visit was completed efficiently. At the same time, we’re sorry to hear that certain aspects of your experience did not meet your expectations. We understand how important it is for patients to feel that their concerns are being addressed thoughtfully and without feeling rushed, regardless of how busy the clinic may be. We also recognize that privacy and comfort are important during a medical visit, and we appreciate your comments regarding the noise level within the clinic. Your feedback is valuable to us, as it helps us identify opportunities to improve both the patient experience and the environment we provide. We will share your comments with the appropriate team for review. Thank you for choosing Midwest Express Clinic and for sharing your experience. We appreciate your feedback and hope to provide you with an even better experience in the future. 💙😊🌟
Inaccurate lead testing results and refusal to provide a refund.
Business reply on Google
Sorry for the lead testing reliability. Please contact us at (312) 212-8124 to discuss your concerns.
Doctor provided rushed examination and insufficient explanation of treatment.
Business reply on Google
We apologize for the rushed care and long wait. Please contact our patient advocate number (312) 212-8124 to discuss your experience.
Clinic failed to process paperwork for a necessary medical nebulizer.
Business reply on Google
Hello Michelle, apologies for any inconvenience with the nebulizer paperwork. Please contact us at our patient advocate number (312) 212-8124 to speak with management directly.
Patient was turned away twenty minutes before the clinic closed.
Business reply on Google
We’re very sorry to hear about your experience, Erika. We strive to provide compassionate care to every patient, and we regret that your visit did not meet your expectations. We appreciate your feedback and will review our policies to prevent this in the future. If you’d like to discuss your experience further, please reach out to our Patient Advocate at 312-212-8124 or submit feedback through our patient feedback form here: https://midwestexpressclinic.com/patient-feedback-form/. Your concerns are important to us, and we take them seriously.
Misleading testing procedures and unprofessional staff communication regarding patient…
Business reply on Google
Hi Alexander, thank you for taking the time to share your feedback. We’re very sorry to hear about your experience and understand how frustrating this situation must have been. We take all patient concerns seriously and would like the opportunity to review this further and address it appropriately. Please contact our Patient Advocate team at (312) 212-8124 or submit feedback through our form here: https://midwestexpressclinic.com/patient-feedback-form/.
Clinic lacked a provider and staff was rude to the customer.
Business reply on Google
Hi Celia, thank you for sharing your feedback. We’re very sorry to hear about your experience and understand how frustrating this must have been. We take patient concerns seriously and would like the opportunity to review this further. Please contact our Patient Advocate team at (312) 212-8124 or submit feedback through our form here: https://midwestexpressclinic.com/patient-feedback-form/.
failure to deliver urgent medical test results via email
Business reply on Google
Thank you for your feedback, Andrew. We’re glad to hear the service was quick, but we’re sorry for the delay in receiving your results. We’d like to learn more about how we can improve — please contact our Patient Advocate at (312) 212-8124 or submit feedback here: https://midwestexpressclinic.com/patient-feedback-form/. Your experience is important to us.
The clinic failed to process a refund for an overcharge promptly.
Business reply on Google
We are sorry to hear about the billing error and refund delay. Please contact us at (312) 212-8124 to resolve this immediately!
Receptionist was rude during a phone inquiry about wait times.
Business reply on Google
Hi Mia, we’re very sorry to hear about your experience. Outstanding care is at the heart of everything we do, and we take concerns like yours seriously. Please contact our patient advocate team at (312) 212-8124 or submit feedback through our patient feedback form so we can address this directly and ensure it’s resolved. Your experience matters to us.
Staff member was rude and hesitant to provide a work note.
Business reply on Google
Milka, we’re really sorry to hear about your recent experience. We understand how important it is to feel heard and respected when requesting a doctor’s note, and it’s disappointing to know you didn’t feel that way. We take all feedback seriously, and we would appreciate the opportunity to discuss this further. Please reach out to our Patient Advocate at (312) 212-8124 or use our feedback form here: https://midwestexpressclinic.com/patient-feedback-form/ so we can better address your concerns. Thank you for bringing this to our attention.
Patient denied medical care due to unexplained outstanding billing balance.
Business reply on Google
We’re sorry to hear about your experience with our front desk and billing communication,Yoongi. That’s not the level of service we aim to provide, and we understand how upsetting that must have been. Please contact our patient advocate at (312) 212-8124 or share more details through our secure feedback form at midwestexpressclinic.com/patient-feedback-form so we can address this more thoroughly.
clinic failed to send prescription to the pharmacy
Business reply on Google
Dear Isaiah, we sincerely apologize for the inconvenience you experienced with your prescription. This is not the level of service we aim to provide, and we understand your frustration. If you have any further concerns, please don’t hesitate to reach out to our patient advocate at (312) 212-8124 or fill out our feedback form on our website at https://midwestexpressclinic.com/patient-feedback-form/. Thank you for bringing this to our attention, and we appreciate your understanding.
Doctor was unprofessional and dismissive regarding medication questions
Business reply on Google
We are extremely sorry to hear about your disappointment. At your earliest convenience, please call us at 312-212-8124 or fill out the patient feedback form on our website so we can hear more details on how we can improve. Thank you and we look forward to hearing from you. https://midwestexpressclinic.com/patient-feedback-form/
Physicians provided incorrect medical diagnoses for the patient's children.
Business reply on Google
Dear Brianna, we're really sorry to hear about your experience and appreciate you taking the time to share it. We understand how upsetting it must have been to feel like your concerns weren’t fully heard—especially when it comes to your children’s health. We never want anyone to feel rushed or misdiagnosed, and it's clear we didn’t meet your expectations. That’s not the level of care we aim to provide, and we truly apologize. If you’re open to it, we’d love to learn more so we can look into what happened. Please feel free to fill out our patient feedback form here: https://midwestexpressclinic.com/patient-feedback-form/. Thank you again for your feedback—it helps us do better.
The receptionist was rude to the customer during a phone call.
Business reply on Google
Dear Alexander, thank you for bringing this to our attention. We are sorry to hear about this experience. At your earliest convenience, please call our patient advocate number at: (312) 212-8124 for further assistance. We look forward to hearing from you.
Clinic refused cash payment and demanded a credit card on file.
Business reply on Google
Dear John, we are sorry to hear that we did not meet your expectations. We'd like to hear more details about your specific situation because this is not the experience we want our patients to have. Please call us at 312-212-8124 or fill out the patient feedback form on our website at your earliest convenience. We look forward to hearing from you. https://midwestexpressclinic.com/patient-feedback-form/