Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Staff closed for lunch early despite patient waiting for appointment.
Business reply on Google
Thank you for sharing your experience with us. We’re sorry to hear that it didn’t meet your expectations. Your detailed feedback is important, and we want to ensure we address your concerns. Please reach out to our Patient Support team at 1-866-389-2727 so we can assist you directly.
Inaccurate out of pocket cost estimate provided by staff
Business reply on Google
Thank you for bringing this to our attention. Please contact our team at 1-866-389-2727 so we can assist you directly.
Nurse practitioner was unprofessional and rushed the appointment
Business reply on Google
We’re truly sorry to hear your experience did not meet your expectations. Your feedback is important to us, and we’d like to understand more about what happened. Please reach out to our Patient Support team at 1-866-389-2727 directly so we can address your concerns and improve your experience.
Practitioner failed to follow hygiene protocols and acted unprofessionally.
Business reply on Google
We appreciate your feedback and are sorry to hear that your experience with our customer service was not what you expected. We’re committed to improving and would like to understand more about what happened. Please reach out to us directly to our Patient Support team at 1-866-389-2727.
Clinic prioritized walk-in patients over a scheduled appointment.
Business reply on Google
We appreciate your feedback and are sorry to hear that your experience with our customer service was not what you expected. We’re committed to improving and would like to understand more about what happened. Please reach out to us directly to our Patient Support team at 1-866-389-2727.
Inaccurate diagnosis and ineffective medical treatment provided by the clinic.
staff left for lunch during scheduled clinic hours
The clinic staff displayed an unprofessional and cold attitude toward patients.
Incorrect medical coding caused insurance to deny coverage for the visit.
Staff refused to verify veteran status or assist with registration issues.
Poor communication and unclear instructions regarding appointment check-in procedures.
Staff refused service based on vaccination status for unrelated symptoms.
Patient waited over an hour for appointment before clinic closed.
Difficulty accessing clinic services and dissatisfaction with medical diagnosis
Nurse practitioner took a lunch break despite patients waiting in line.
Clinic charged for a flu shot despite insurance coverage