MinuteClinic at CVS
🩺 Health & Wellness · 11 locations
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Staff closed for lunch early despite patient waiting for appointment.
Business reply on Google
Thank you for sharing your experience with us. We’re sorry to hear that it didn’t meet your expectations. Your detailed feedback is important, and we want to ensure we address your concerns. Please reach out to our Patient Support team at 1-866-389-2727 so we can assist you directly.
Excessive wait time for a scheduled appointment
Business reply on Google
We’re sorry to hear that your experience didn’t meet your expectations. Your feedback is important to us, and we’d like to understand more about what happened. Please reach out to our Patient Support team at 1-866-389-2727 so we can assist you further.
Staff failed to honor scheduled appointment and dismissed waiting patients.
Business reply on Google
Thank you for bringing this specific situation to our attention. We’re sorry to hear about your experience and would like to resolve this matter promptly. Please contact our Patient Support team at 1-866-389-2727 directly with more details so we can address your concerns.
Inaccurate out of pocket cost estimate provided by staff
Business reply on Google
Thank you for bringing this to our attention. Please contact our team at 1-866-389-2727 so we can assist you directly.
Nurse practitioner was unprofessional and rushed the appointment
Business reply on Google
We’re truly sorry to hear your experience did not meet your expectations. Your feedback is important to us, and we’d like to understand more about what happened. Please reach out to our Patient Support team at 1-866-389-2727 directly so we can address your concerns and improve your experience.
clinic failed to diagnose strep throat during initial visit
Business reply on Google
Thank you for bringing this specific situation to our attention. We’re sorry to hear about your experience and would like to resolve this matter promptly. Please contact our Patient Support team at 1-866-389-2727 directly with more details so we can address your concerns.
Inaccurate billing charges and unresolved payment disputes
Business reply on Google
Thank you for bringing this to our attention. Please contact our team at 1-866-389-2727 so we can assist you directly.
Staff refused to perform a basic medical assessment for knee pain.
Business reply on Google
We’re truly sorry to hear your experience did not meet your expectations. Your feedback is important to us, and we’d like to understand more about what happened. Please reach out to our Patient Support team at 1-866-389-2727 directly so we can address your concerns and improve your experience.
Nurse practitioner misdiagnosed sinus infection leading to hospitalization
Business reply on Google
Thank you for bringing this to our attention. Please contact our team at 1-866-389-2727 so we can assist you directly.
Waitlist system fails to guarantee appointments for patients
Business reply on Google
We’re truly sorry to hear your experience did not meet your expectations. Your feedback is important to us, and we’d like to understand more about what happened. Please reach out to our Patient Support team at 1-866-389-2727 directly so we can address your concerns and improve your experience.
Clinic refused service due to previous patient's late arrival.
Business reply on Google
We’re truly sorry to hear your experience did not meet your expectations. Your feedback is important to us, and we’d like to understand more about what happened. Please reach out to our Patient Support team at 1-866-389-2727 directly so we can address your concerns and improve your experience.
Long wait time and unprofessional staff communication
Business reply on Google
We’re truly sorry to hear your experience did not meet your expectations. Your feedback is important to us, and we’d like to understand more about what happened. Please reach out to our Patient Support team at 1-866-389-2727 directly so we can address your concerns and improve your experience.
The clinic failed to provide a diagnosis or medical answers.
Business reply on Google
We’re sorry to hear that your experience didn’t meet your expectations. Your feedback is important to us, and we’d like to understand more about what happened. Please reach out to our Patient Support team at 1-866-389-2727 so we can assist you further.
Patient refused service due to incorrect appointment type booked online
Business reply on Google
We’re truly sorry to hear your experience did not meet your expectations. Your feedback is important to us, and we’d like to understand more about what happened. Please reach out to our Patient Support team at 1-866-389-2727 directly so we can address your concerns and improve your experience.
Staff exhibited unprofessional and rude behavior toward the patient.
Business reply on Google
We’re truly sorry to hear your experience did not meet your expectations. Your feedback is important to us, and we’d like to understand more about what happened. Please reach out to our Patient Support team at 1-866-389-2727 directly so we can address your concerns and improve your experience.
Excessive wait times and poor communication regarding clinic availability.
Business reply on Google
We’re truly sorry to hear your experience did not meet your expectations. Your feedback is important to us, and we’d like to understand more about what happened. Please reach out to our Patient Support team at 1-866-389-2727 directly so we can address your concerns and improve your experience.
Practitioner failed to follow hygiene protocols and acted unprofessionally.
Business reply on Google
We appreciate your feedback and are sorry to hear that your experience with our customer service was not what you expected. We’re committed to improving and would like to understand more about what happened. Please reach out to us directly to our Patient Support team at 1-866-389-2727.
Clinic prioritized walk-in patients over a scheduled appointment.
Business reply on Google
We appreciate your feedback and are sorry to hear that your experience with our customer service was not what you expected. We’re committed to improving and would like to understand more about what happened. Please reach out to us directly to our Patient Support team at 1-866-389-2727.
Nurse practitioner refused to see patient during posted operating hours
Business reply on Google
We’re truly sorry to hear your experience did not meet your expectations. Your feedback is important to us, and we’d like to understand more about what happened. Please reach out to our Patient Support team at 1-866-389-2727 directly so we can address your concerns and improve your experience.
Inaccurate information provided by customer service regarding clinic operating hours
Business reply on Google
We’re sorry for the confusion around our store hours and any inconvenience this caused. We’re reviewing our listings to ensure accuracy. If you’re open to sharing more, please reach out to our Patient Support team at 1-866-389-2727 so we can help.