Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Excessive wait time for a scheduled appointment
Business reply on Google
We’re sorry to hear that your experience didn’t meet your expectations. Your feedback is important to us, and we’d like to understand more about what happened. Please reach out to our Patient Support team at 1-866-389-2727 so we can assist you further.
Inaccurate billing charges and unresolved payment disputes
Business reply on Google
Thank you for bringing this to our attention. Please contact our team at 1-866-389-2727 so we can assist you directly.
The clinic failed to provide a diagnosis or medical answers.
Business reply on Google
We’re sorry to hear that your experience didn’t meet your expectations. Your feedback is important to us, and we’d like to understand more about what happened. Please reach out to our Patient Support team at 1-866-389-2727 so we can assist you further.
Staff exhibited unprofessional and rude behavior toward the patient.
Business reply on Google
We’re truly sorry to hear your experience did not meet your expectations. Your feedback is important to us, and we’d like to understand more about what happened. Please reach out to our Patient Support team at 1-866-389-2727 directly so we can address your concerns and improve your experience.
Online booking options are limited and walk-ins are not accepted.
Business reply on Google
Thank you for sharing your concerns. We apologize that your experience didn’t meet your expectations. We’re committed to improving and would appreciate the opportunity to make things right. Please reach out to our Patient Support team at 1-866-389-2727 so we can help.
The patient experienced a long wait despite having a scheduled appointment.
Provider used incorrect sample tube and required a return visit.
inaccurate medical equipment and staff attempting to upsell unnecessary medication
Staff member was rude and provided no medical results.
Staff member was unwelcoming and failed to greet the customer.
The clinic staff member was rude to the customer.
Technical issues and unhelpful staff prevented booking and receiving care.
The clinic does not accept Ohio State insurance.
Clinic was closed for appointments on Christmas Eve.
Inaccurate diagnosis and excessive charges for a brief medical examination.
Unsanitary covid testing environment poses potential infection risk to patients.
clinic failed to provide timely follow-up on test results
Long wait time despite having a scheduled appointment
Excessive wait times despite online check-in process.
Excessive hold times prevent access to medical lab results