Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Staff failed to honor scheduled appointment and dismissed waiting patients.
Business reply on Google
Thank you for bringing this specific situation to our attention. We’re sorry to hear about your experience and would like to resolve this matter promptly. Please contact our Patient Support team at 1-866-389-2727 directly with more details so we can address your concerns.
Patient refused service due to incorrect appointment type booked online
Business reply on Google
We’re truly sorry to hear your experience did not meet your expectations. Your feedback is important to us, and we’d like to understand more about what happened. Please reach out to our Patient Support team at 1-866-389-2727 directly so we can address your concerns and improve your experience.
Provider refused to examine or treat patient for cough symptoms
Business reply on Google
Thank you for sharing your experience with us. We’re sorry to hear that it didn’t meet your expectations. Your detailed feedback is important, and we want to ensure we address your concerns. Please reach out to our Patient Support team at 1-866-389-2727 so we can assist you directly.
Excessive wait time for a small number of patients
Business reply on Google
We’re sorry to hear that your experience didn’t meet your expectations. Your feedback is important to us, and we’d like to understand more about what happened. Please reach out to our Patient Support team at 1-866-389-2727 so we can assist you further.
Excessive wait times at the clinic despite walk-in availability.
Business reply on Google
We’re sorry to hear that your experience didn’t meet your expectations. Your feedback is important to us, and we’d like to understand more about what happened. Please reach out to our Patient Support team at 1-866-389-2727 so we can assist you further.
Staff member acted unprofessionally and caused physical injury to a child.
Business reply on Google
Thank you for bringing this to our attention. Please contact our team at 1-866-389-2727 so we can assist you directly.
Clinic failed to provide necessary medical treatment for patient symptoms
Business reply on Google
Thank you for sharing your experience with us. We’re sorry to hear that it didn’t meet your expectations. Your detailed feedback is important, and we want to ensure we address your concerns. Please reach out to our Patient Support team at 1-866-389-2727 so we can assist you directly.
inability to schedule an appointment online or via phone
Clinic failed to notify patient of vaccine shortage before appointment time.
staff failed to provide requested medical records
Clinic refused to provide care despite a scheduled appointment
Long wait time and rude staff provided incorrect insurance information.
Staff member was condescending and failed to explain diagnostic procedures.
Patient received no medical answers or care after long wait
Staff member refused to perform a physical due to closing time.
Staff failed to process check-in and provided rude customer service.