Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Excessive wait times and poor communication regarding clinic availability.
Business reply on Google
We’re truly sorry to hear your experience did not meet your expectations. Your feedback is important to us, and we’d like to understand more about what happened. Please reach out to our Patient Support team at 1-866-389-2727 directly so we can address your concerns and improve your experience.
Inaccurate information provided by customer service regarding clinic operating hours
Business reply on Google
We’re sorry for the confusion around our store hours and any inconvenience this caused. We’re reviewing our listings to ensure accuracy. If you’re open to sharing more, please reach out to our Patient Support team at 1-866-389-2727 so we can help.
Unexpected four hundred dollar charge for a Covid vaccine
Business reply on Google
Thank you for sharing your experience with us. We're sorry to hear that it didn't meet your expectations. We're always looking to improve and value your perspective.
Incorrect medical diagnosis and slow service at the clinic
Business reply on Google
Thank you for bringing this to our attention. Please contact our team at 1-866-389-2727 so we can assist you directly.
clinic failed to provide service after an hour of waiting
Business reply on Google
We’re truly sorry to hear your experience did not meet your expectations. Your feedback is important to us, and we’d like to understand more about what happened. Please reach out to our Patient Support team at 1-866-389-2727 directly so we can address your concerns and improve your experience.
Staff refused service to walk-in patients despite empty waiting room.
Business reply on Google
Thank you for bringing this to our attention. Please contact our team at 1-866-389-2727 so we can assist you directly.
Clinic refused walk-in patients despite online information stating otherwise.
Business reply on Google
Thank you for bringing this specific situation to our attention. We’re sorry to hear about your experience and would like to resolve this matter promptly. Please contact our Patient Support team at 1-866-389-2727 directly with more details so we can address your concerns.
Clinic failed to notify patient of out-of-network status before charging fees.
Business reply on Google
Thank you for sharing your experience with us. We’re sorry to hear that it didn’t meet your expectations. Your detailed feedback is important, and we want to ensure we address your concerns. Please reach out to our Customer Relations team so we can assist you directly. CR Contact Information: https://www.cvs.com/retail/help/help_contact_us
Kiosk connection error caused automatic appointment cancellation and denial of service.
Provider failed to review patient records and lacked professional conduct.
Unexpected high costs for lab testing and medical consultation
Provider was unprofessional and dismissive during the medical examination.
Provider was unprofessional and failed to provide medical treatment or diagnosis.
Staff refused service and were rude to a late patient.
The clinic kiosk failed to register the patient's appointment check-in.
Staff member was rude and unprofessional during the clinic visit.
Long wait times and poor access to medical records.
Appointments were over an hour late with no staff communication.