Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Rodent infestation has damaged items stored in the unit.
Customer charged for unusable locks and unexpected additional fees.
storage unit has a severe rodent infestation
insecure storage unit door and incorrect billing charges
Business reply on Google
Thanks for taking the time to review our property and thanks for the 5 stars! We're so glad you're enjoying your experience with us. Don't hesitate to let us know anything else we can do for you.
Frequent management changes, poor customer service, and rising rental prices.
Business reply on Google
Thanks for taking the time to review our property, Michelle, and thanks for the kind words about our people. We're so glad you're enjoying your experience with us. Don't hesitate to let us know anything else we can do for you.
Facility cleanliness issues and failure to honor management discount agreements
The storage unit was infested with rats.
Business reply on Google
Thanks for taking the time to review our property, Nichole. We try to respond to every single review we receive and if a customer has had an extreme experience, we reach out to them directly (offline) to see what we can do to help.
rodent infestation caused damage to stored personal belongings
Unexpected rate increase and lockout due to alleged unpaid fees.
Business reply on Google
Thanks for taking the time to review our property, Richard. We apologize that we didn't meet your expectations in regards to pricing. At Morningstar, we guarantee that your rate will stay the same for 12 months, and we make sure to notify our customers of any changes regarding rate, payment and rental status. Your property manager will be in touch immediately to discuss your experience further.