Morningstar Storage
🧰 Other Services · 2 locations
Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
Management allegedly stole personal property from the storage unit
Access codes failed and promised on-site assistance never arrived.
Business reply on Google
We’re truly sorry to hear about your experience. We strive to provide the best service possible and it seems we missed the mark. Please contact us directly at (281) 801-9796 so we can make things right.
Vehicles parked near the entrance obstruct access to storage units.
Business reply on Google
We’re truly sorry to hear about your experience. We strive to provide the best service possible and it seems we missed the mark. Please contact us directly at (281) 801-9796 so we can make things right.
Rodent infestation has damaged items stored in the unit.
Customer charged for unusable locks and unexpected additional fees.
storage unit has a severe rodent infestation
insecure storage unit door and incorrect billing charges
Business reply on Google
Thanks for taking the time to review our property and thanks for the 5 stars! We're so glad you're enjoying your experience with us. Don't hesitate to let us know anything else we can do for you.
Facility security failed and staff could not access surveillance footage.
Frequent management changes, poor customer service, and rising rental prices.
Business reply on Google
Thanks for taking the time to review our property, Michelle, and thanks for the kind words about our people. We're so glad you're enjoying your experience with us. Don't hesitate to let us know anything else we can do for you.
Staff denied receiving a package that was clearly visible in office.
facility lacks a drop box for key returns
Business reply on Google
Thank you for providing your feedback and letting us know about this issue, Alan. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please get in touch with us on (281) 801-9796 and we'd be happy to help you out. Cheers, Morningstar Storage
Storage unit key was not provided for scheduled move-in date.
Storage unit broken into with significant theft and non-functional security cameras.
Facility cleanliness issues and failure to honor management discount agreements
The business charged for a truck advertised as free for move-outs.
The location manager demonstrated poor communication and incompetence.
business failed to provide a promised partial month refund
business failed to provide promised refund and ignored follow up calls
The storage unit was infested with rats.
Business reply on Google
Thanks for taking the time to review our property, Nichole. We try to respond to every single review we receive and if a customer has had an extreme experience, we reach out to them directly (offline) to see what we can do to help.
rodent infestation caused damage to stored personal belongings