Between really bad and never again.total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
Management allegedly stole personal property from the storage unit
Access codes failed and promised on-site assistance never arrived.
Business reply on Google
We’re truly sorry to hear about your experience. We strive to provide the best service possible and it seems we missed the mark. Please contact us directly at (281) 801-9796 so we can make things right.
Vehicles parked near the entrance obstruct access to storage units.
Business reply on Google
We’re truly sorry to hear about your experience. We strive to provide the best service possible and it seems we missed the mark. Please contact us directly at (281) 801-9796 so we can make things right.
Facility security failed and staff could not access surveillance footage.
Staff denied receiving a package that was clearly visible in office.
facility lacks a drop box for key returns
Business reply on Google
Thank you for providing your feedback and letting us know about this issue, Alan. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please get in touch with us on (281) 801-9796 and we'd be happy to help you out. Cheers, Morningstar Storage
Storage unit key was not provided for scheduled move-in date.
Storage unit broken into with significant theft and non-functional security cameras.
The business charged for a truck advertised as free for move-outs.
The location manager demonstrated poor communication and incompetence.
business failed to provide a promised partial month refund
business failed to provide promised refund and ignored follow up calls