Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
The room had roaches, used towels, and damaged beds.
Business reply on Google
Dear Guest, Thank you for taking the time to share your feedback. We sincerely apologize for the issues you encountered during your stay, including the cleanliness of the rooms and the condition of the towels and beds. Your experience does not reflect our standards, and we are addressing these concerns with our team to ensure improvements are made. We appreciate your kind words about our front desk staff, and we will make sure to pass on your compliments to them. If you would like to discuss your experience further, please feel free to reach out to us at [email protected]. Thank you for your understanding, and we hope to have the opportunity to serve you better in the future. Team G6
room infested with roaches and leaking appliances with denied refund
Unauthorized charges and billing discrepancies reported by guest.
Unsanitary room conditions, pest infestation, and unsafe environment.
The motel rooms were unsanitary with bodily fluids and roach infestations.
Unauthorized charges were applied to the customer's credit card.
The hotel rooms were dirty and had multiple maintenance issues.
Hotel staff allowed unauthorized access to an occupied guest room.
Uncomfortable bedding, broken climate control, and leaking shower head.
Room contained mold, debris, and cockroaches, and refund is pending.
Staff failed to process cancellation and refund as promised.
Business reply on Google
Dear Guest, Thank you for taking the time to share your experience with us. We sincerely apologize for the issues you encountered during your check-in process and the lack of assistance from our staff. It is unacceptable that you faced rudeness and unprofessionalism, and we understand how frustrating this must have been for you. We take your feedback seriously and will investigate this matter further to ensure that our team is held accountable and that such situations do not occur in the future. Your experience does not reflect our commitment to providing excellent customer service. If you would like to discuss this further or require assistance with your reservation and refund, please reach out to us at [email protected]. We are here to help. Thank you for your understanding, and we hope to have the opportunity to serve you better in the future. Team G6
The hotel room was unsanitary and contained hazardous medical waste.
Business reply on Google
Dear Guest, Thank you for sharing your feedback with us. We sincerely apologize for the unacceptable conditions you encountered during your stay, including the cleanliness issues and the serious safety concern you mentioned. This is not the standard we strive to uphold, and we take your comments very seriously. We understand how distressing this experience must have been for you and your family, especially after a long journey. Please know that we are committed to addressing these issues with our management team to ensure they are resolved promptly. If you would like to discuss this matter further or seek a resolution, please reach out to us at [email protected]. Your satisfaction is important to us, and we appreciate the opportunity to make things right. Thank you for bringing this to our attention. Team G6
The hotel is infested with roaches and has dirty linens.
Inconsistent wifi access and misleading vending machine location information.
Business reply on Google
After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon. Sarah Jacobs #Team6
Unsafe environment, unauthorized room entry, and presence of bugs in room.
Business reply on Google
Thank you for your honest feedback. We deeply regret the discomfort caused by the presence of a pest in your room. This is not reflective of the quality we strive to maintain. Please rest assured that we have taken swift action with our housekeeping and pest control teams to rectify the issue. We hope you will allow us the opportunity to make your next stay more pleasant and comfortable. Diana Collins #Team6
The room had maintenance issues and lacked expected amenities.
room has mold odor, cigarette smell, and presence of bed bugs
Severe rodent infestation, unsanitary room conditions, and safety concerns on property.
Business reply on Google
After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon. Sarah Jacobs #Team6
The room was unsanitary with pest infestations and strong odors.
Business reply on Google
We're very sorry to hear about your experience. This is not the standard we strive to uphold, and we sincerely apologize for the inconvenience. Your feedback has been shared with our team so we can address these issues immediately. Thank you for bringing it to our attention. Jeremy Ward #Team6
Room had unpleasant odors and guests felt unsafe due to loitering.
Business reply on Google
Thank you for your honest feedback. We're very sorry to hear that your stay was uncomfortable due to the room conditions and surrounding environment. This is not the experience we aim to provide, and your concerns will be shared with the appropriate team to address. We're glad to hear the front desk staff was friendly, and we appreciate you recognizing that. Your experience matters, and we apologize for the disappointment during your stay. Jeremy Ward #Team6