Motel 6 Dallas, TX
🏨 Hotels & Travel · 3 locations
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
The motel room was infested with roaches and service was poor.
Bicycle stolen on premises and room infested with roaches
Business reply on Google
Dear Guest, Thank you for taking the time to share your experience with us. We sincerely apologize for the unfortunate incident regarding your bicycle theft and the lack of assistance you received from our staff. This is not the level of service we strive to provide, and we understand how frustrating this must have been for you. Additionally, we are very concerned to hear about the cleanliness issues you encountered in your room. Please know that we take such matters seriously and will address them with our team to ensure improvements are made. We would appreciate the opportunity to discuss your experience further and make things right. Please reach out to us at [email protected]. Thank you for your feedback, and we hope to regain your trust in the future. Sincerely, Team G6
The room had roaches, used towels, and damaged beds.
Business reply on Google
Dear Guest, Thank you for taking the time to share your feedback. We sincerely apologize for the issues you encountered during your stay, including the cleanliness of the rooms and the condition of the towels and beds. Your experience does not reflect our standards, and we are addressing these concerns with our team to ensure improvements are made. We appreciate your kind words about our front desk staff, and we will make sure to pass on your compliments to them. If you would like to discuss your experience further, please feel free to reach out to us at [email protected]. Thank you for your understanding, and we hope to have the opportunity to serve you better in the future. Team G6
Staff exhibited discriminatory behavior and failed to address medical room concerns.
Unpleasant room conditions, poor service, and potential overcharging issues.
room infested with roaches and leaking appliances with denied refund
The room was unsanitary with damaged furniture and poor security.
Unauthorized charges and billing discrepancies reported by guest.
Reservation denied to force upgrade, dirty microwave, and flickering room lights.
Unsafe room with broken lock, mold, and poor hygiene conditions.
Business reply on Google
Dear Guest, Thank you for sharing your feedback with us. We sincerely apologize for the experience you had during your recent stay. Your concerns regarding the safety of your room, the maintenance issues, and the cleanliness are taken very seriously. We strive to provide a safe and comfortable environment for all our guests, and it is clear we fell short in your case. We understand how frustrating it must have been to find your room in such a condition, and we are sorry for any inconvenience this caused you during your travels. Regarding your request for a refund, please reach out to us at [email protected], and our team will assist you promptly. Thank you for bringing these matters to our attention. We are committed to improving our services and ensuring a better experience for our guests in the future. Best regards, Team G6
Unsanitary room conditions, pest infestation, and unsafe environment.
The motel failed to record the customer's deposit payment.
The motel rooms were unsanitary with bodily fluids and roach infestations.
presence of roaches and unsanitary stains in the motel room
Unauthorized charges were applied to the customer's credit card.
The hotel rooms were dirty and had multiple maintenance issues.
Disturbances from other guests and unwarranted noise complaints from hotel staff.
Hotel staff allowed unauthorized access to an occupied guest room.
The room had stained bedding, uncomfortable beds, and a musty odor.
Poor management and lack of customer care at the motel.