Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Unpleasant room conditions, poor service, and potential overcharging issues.
The room was unsanitary with damaged furniture and poor security.
Reservation denied to force upgrade, dirty microwave, and flickering room lights.
The motel failed to record the customer's deposit payment.
presence of roaches and unsanitary stains in the motel room
Disturbances from other guests and unwarranted noise complaints from hotel staff.
The room had stained bedding, uncomfortable beds, and a musty odor.
presence of roaches and plumbing issues in the motel rooms
malfunctioning key cards and television required multiple room changes and repairs
The motel room was filthy and had a strong chemical odor.
Multiple room changes due to poor cleaning and black mold.
The room was unsanitary with pests and plumbing issues.
The hotel was dirty and the staff was disrespectful.
The room had bed bugs, stained mattresses, and disrespectful staff.
Business reply on Google
Hi Chloe, Thank you for providing feedback. Your experience is important to us and we hope for the opportunity to improve your experience with us. Please visit again. Natalie #Team6
Discrepancy in room photos and refusal of service after deposit payment.
Business reply on Google
Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention. Nancy Y #Team6
Room contained black mold, dead bugs, and a broken door lock.
Business reply on Google
Hi Tammy, Thanks for taking the time to share your review! We pride ourselves on providing a comfortable night's rest, so we’re always disappointed to hear when that doesn’t happen. Even though we fell short of your expectations this time, we’re committed to doing better next time, and apologize for any inconvenience. Lilith #Team6
room infested with roaches and false damage charges applied
The hotel room was dirty and infested with roaches.
Business reply on Google
HI Yasenia, We are grateful for your feedback and are deeply sorry for the less-than-satisfactory experience you encountered during your recent stay with us. Your comfort and satisfaction are of utmost importance to us, and we are disheartened to learn that we fell short of your expectations. We would greatly appreciate the opportunity to further discuss your experience. Please reach out to us at your earliest convenience. Your feedback will aid us in regaining your trust and in welcoming you back for a more enjoyable stay. Once again, we extend our sincerest apologies for any inconvenience caused. Natalie #team6
Motel refused to extend stay due to pet accident
Business reply on Google
Hi Travis, Thank you for sharing your feedback with us. We take all guest experiences seriously and appreciate you bringing your concerns to our attention. We value your business and would love the chance to make your next visit with us even better. Please don’t hesitate to come back and stay with us again. We look forward to serving you. Natalie #Team6
staff requested an unexpected additional deposit upon check-in
Business reply on Google
Hi Traveler, Thank you for providing feedback. Your experience is important to us, and we appreciate you bringing your concerns to our attention. It sounds like your stay might not have been as comfortable as you anticipated. We apologize for any inconvenience and we hope we have opportunity to improve your experience with us. Maz K. #Team6