Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
The motel room was infested with roaches and service was poor.
Bicycle stolen on premises and room infested with roaches
Business reply on Google
Dear Guest, Thank you for taking the time to share your experience with us. We sincerely apologize for the unfortunate incident regarding your bicycle theft and the lack of assistance you received from our staff. This is not the level of service we strive to provide, and we understand how frustrating this must have been for you. Additionally, we are very concerned to hear about the cleanliness issues you encountered in your room. Please know that we take such matters seriously and will address them with our team to ensure improvements are made. We would appreciate the opportunity to discuss your experience further and make things right. Please reach out to us at [email protected]. Thank you for your feedback, and we hope to regain your trust in the future. Sincerely, Team G6
Staff exhibited discriminatory behavior and failed to address medical room concerns.
Unsafe room with broken lock, mold, and poor hygiene conditions.
Business reply on Google
Dear Guest, Thank you for sharing your feedback with us. We sincerely apologize for the experience you had during your recent stay. Your concerns regarding the safety of your room, the maintenance issues, and the cleanliness are taken very seriously. We strive to provide a safe and comfortable environment for all our guests, and it is clear we fell short in your case. We understand how frustrating it must have been to find your room in such a condition, and we are sorry for any inconvenience this caused you during your travels. Regarding your request for a refund, please reach out to us at [email protected], and our team will assist you promptly. Thank you for bringing these matters to our attention. We are committed to improving our services and ensuring a better experience for our guests in the future. Best regards, Team G6
Poor management and lack of customer care at the motel.
Unhelpful staff failed to address maintenance and accessibility requirements.
Front desk staff was rude and unhelpful regarding room booking issues.
The motel manager was rude and unprofessional during the interaction.
Business reply on Google
Hello Guest, We are sorry to hear that you had an unpleasant experience at our location. However, upon investigating, we found that you were in violation of several policies of our property including cooking and barbequing in parking lot which not only is not permitted but also a fire and safety hazard. We, at this location, take such violations very seriously. Our intentions are never to portray any rude or unprofessional behavior to our valued guests. Thank you Management.
Staff are rude and non-smoking rooms smell like smoke.
Business reply on Google
After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon. Sophia Miller #Team6
The motel room was dirty and the staff was rude.
Business reply on Google
After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Diana Collins #Team6
The hotel room was unsanitary with stained linens and smoke odors.
The hotel failed to provide a full refund for a room.
Business reply on Google
We appreciate your feedback and want to assure you that we do not accept this standard of service. To help make it right, we’d like to discuss your experience further. Please use the Contact Us feature at www.motel6.com and we’ll give this our immediate attention. Jeremy Ward #Team6
Staff were rude and enforced restrictive parking permit policies.
The room was infested with fire ants coming from the ceiling.
The room was unclean and the front desk staff was rude.
Business reply on Google
Hi Traveler, Thank you for sharing your feedback with us. We strive to provide excellent service to all our guests, and we apologize if we fell short of your expectations. We will use your comments to help us improve our guest experience. Maz K. #Team6
room lacks amenities and staff exhibits unprofessional and discriminatory behavior
Business reply on Google
Hi Kendra, We are grateful for your feedback and are deeply sorry for the less-than-satisfactory experience you encountered during your recent stay with us. Your comfort and satisfaction are of utmost importance to us, and we are disheartened to learn that we fell short of your expectations. Maz K. #Team6
Staff refused to cancel booking and attempted unauthorized charges
Business reply on Google
Hi Elise, We are grateful for your feedback and are saddened to learn about your recent experience while visiting our location. We deeply apologize for any inconvenience or dissatisfaction it caused. Maz K. #Team6
room contained pests and tools with poor staff service
Business reply on Google
Hi James, Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. Please give us the opportunity to improve your experience on your future bookings. Maz K. #Team6
Unprofessional staff, incorrect room type, and poor facility cleanliness.
Business reply on Google
Dear Brandi, Thank you for taking the time to share your feedback. We are committed to delivering a clean, comfortable room and apologize for any failure in delivering on the commitment during your recent stay. We strive to provide a comfortable night's rest, and are disappointed your visit was unsatisfactory due to the noise concerns you describe. We encourage you to contact our Guest Relations Department at 1-855-787-9864 to record the details of your stay to help us provide a better guest experience in the future.
Unsanitary room conditions, safety concerns, and poor facility maintenance.
Business reply on Google
Hi Aleah, We would like to discuss your experience with you further and ask that you reach out to our Guest Relations Team by using the Contact Us feature at www.motel6.com. Maz K. #Team6